*OFFICIAL* Alienware 17 R5 Owner's Lounge

I have the same settings put on as you these are my results:
Score 1327
Max temp 77c
UV -185
CB - Realtime 1437
Modified thermal paste.
Sorry if my focusing isn't great!

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I cannot personally set my CB to realtime because my whole machine crashes and restarts.. My run was at high priority. This maybe because of Mcafee AV running. As I said, my run was without any software cleaning. Everything at stock. Only disconnected from internet and that is all. I can run the benchmark even with -0.211mV.

I will probably change the thermal paste anyways. You use gelid thermal paste if I remember well but you have not changed the pads right? Still performing well? I bought the gelid because of what you said about it but I am between the gelid and MX-4. I will probably use MX-4 for the GPU and gelid for the CPU.

 

Perfect! I don't know why my realtime & normal tests are 100 points apart. I did repaste with GELID I'd highly recommend it. Performance is perfect just the heatsync placement needs work that's why they're is a 10c core differences dell clearly didn't fix their pads :/ very frustrated but 77c is still very good. I'd highly recommend repasing to get more life out of the laptop.

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Ok, I will gelid for CPU then. When I have time to repaste. LM would outperform any thermal paste (could see from my previous system reaching power limit instead of thermal limit) but I do not like the feeling of insecurity when moving the laptop. It is a laptop after all.

 

Exactly how I felt about mine. I don't want concurrent to get to the sensitive parts on the laptop. I don't think the LM flows once its set I think it's more of a solder I still don't trust myself to apply it. I'd much prefer this and as you said dell has a 110w limit I could get 4.8ghz stable but that's it for all cores

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Nice, where'd you get the skin from? I love how you got it so cleanly around the alienware logo under the display.

 

sorry for the late answer. Temps are still good. Same as before

 

Hi,
I could do with a little advice, first some background, I bought a r5 17 in July 2018, I9 with 1070. It went missing in the mail, I kicked off royal on Dell, and they gave me 7% compensation off a new R5 17 I9 with a 1080OC.

It arrived at the end of august, but I have had a lot of problems with it, it is stock, I9, 1080OC, 32GB, 512SSD. The keyboard kept having serious lagging issues and the mouse keeps jumping around as I try and use the touchpad. So I contacted support and performed a win 10 reset.

Since the reset I can no longer get to any SMB share using wifi or wired. The CPU temps are now all over the place so I reset again.

I boot up windows, log in and do nothing, the fans go 100% after a minute or so and the cpu temps climb. So I updated the bios to 1.5, removed mcafee all together as I don't like it and updated the killer network drivers to the latest from the killer website for the 1550 model. I am not sure what is the best CPU temp monitor, so I am using speedfan, with the CPU at an idle level here is what I get as an example, here all I have open is chrome and speedfan.

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Is this normal for the CPU temps?

Thanks

Neil

 

Sorry, having trouble getting the image to display,

 

I have been on to dell support, they have asked me to run some stress tests in Intel XTU and Superposition, I frequently hit the thermal and power limit throttles.

CPU temp stays around 88-95 degrees on all cores, so no real issue there, but my issue is still with idle temp, 4 mins after the stress test with the laptop at idle the temp of the CPU is still 88-02 degrees.



You can see during the stress test the CPU max core drops, then the stress test ends and the cpu temp stays v-high.

Neil

 

no problem, glad you answered. Which bios are you running ?

 

I got it from eBay it's a China make it was £20

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My CPU will run about 77c with new thermal paste with 4.3ghz oc running CPU at 90c will degrade the life span of the CPU. I'd ask them nicely if they could repaste it for you. I'd had mine for myself done.

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Thanks, Dell support keep asking me to do test after test, yet they can not explain why my CPU keeps hitting the limits, nor why at idle the CPU is hot. Once I start the stress testing software you can see the CPU max core speed drops to 3.2GHz, I assume because the CPU is too hot. My fans are on 100% of the time the laptop is plugged in to power, it didn't do this for the first day or so.

Neil

 

FuturisticModz please check your pm

Can someone tell me why my system crashes when I try to run CB in realtime or what I can do to run it in realtime? Can I run CB in safe mode and how?

I have good temps (repasted my new system with gelid) and really nice UV (stable till -0.211mV) but I cannot run in realtime. I can reach 104W or higher (power limit) with a thermal paste. However, I can only run with high priority and getting 1508 with -0.195mV and x46. So any help how to run CB with realtime is appreciated.

Below is my highest CB score so far.
https://imgur.com/a/yEpBXGw

 

I think I have found an issue, after doing a factory reset it seems the only power plan I have is balanced, all others have gone. Can someone please tell me what power plans they have and what is the default selected?

Thanks

Neil

 

Hey Hhmm I have the same issue. My mouse also jumps sometimes it’s very irritating.
What did you do? Did you solve it? How?

I don’t want that they touch my notebook. After that I might have more issues than before

 

So my refurb AW 17 R5 arrived with it's 8950HK and 1070 and just as expected the CPU is a damn oven, the first core is the one that spikes the most getting up to the high 80s and low 90C. I just bought the thermal paste needed for it and was wondering if gelid is good enough for the CPU? i've used it in the past and had great success with it. I also bought grizly kryonaut for the GPU side. It's currently on bios 1.2.1 and not sure if I should update. Any advice would be appreciated.

 

Nope, not found an issue, on to my fifth reinstall of windows 10. Now I have kicked off at dell support, as they say it is normal for this CPU to idle at 90 degrees Celsius, which is utter rubbish.

My CPU issue is down to the fact it is not downclocking during idle, the core frequency stays put at 4.3GHz, I have went through the bios settings and you can make the CPU behave for a minute or so, then it maxes out again.

I also have a problem that after using the touchpad if I press the left mouse button straight away it does not work, it is extremely annoying that you have to press it twice.

I have put my laptop in to power save plan, it keeps the cpu frequency down and sorts out the temps for now. I have told dell I am invoking my right to cancel under UK law, so they have to refund me. only had this laptop 1 week.

Neil

 

OK, some more testing, it seems some piece of software changes things back to default in the bios, so that is why the CPU core frequency gets nailed at max after a few minutes. And more importantly I have figured out what is causing the issue, here is a graph of normal CPU behaviour, note the max core freq colour in orange, when it hit the max at 4.5 I killed the newest task in task manager, it was the OC Controlls, this is the dell overclocking app, I have uninstalled it and presto, CPU behaves much better.



I have removed the alienware command center and OC controls package from windows, as it seems they versions supplied in the factory reset image are damaged.



Note the last minute or so of the graph, is this just after I finished removing command center and OC controls, the laptop is behaving and the fans are silent, running at minimal speed. It is amazing, I have listened to this laptop act like a jet engine all day whilst doing very little, silence is golden.

This is how I expect an intel CPU to behave in balanced mode, low power consumption, low core frequency until called upon.

If I stress test the CPU I hit a max core freq of 3.5GHz, which I think is higher than with the OC controlls as well, as I only saw about 2.8Ghz with the OC controls on.

 

I installed the latest command centre from the dell support site, you can see the CPU spike underlined in red here


I installed the latest OC controls, and presto, I have a jet engine once again, even though the CC fusion shows no over clock.

 

I installed the latest command centre from the dell support site, you can see the CPU spike underlined in red here

All was peaceful, then I installed the latest OC controls, and presto, I have a jet engine once again, even though the CC fusion shows no over clock.

I have put the thermal to quiet, fan slows down so better, but CPU could boil water.

Just uninstalled the OC controls and rebooted, laptop is working perfectly, even at 4.5Ghz core freq.

Something is wrong with this laptop, when the OC controls software starts it causes the CPU to max out the frequency.

Neil

 

Wow they have a per key RGB keyboard option available for US on the Alienware 17. I wonder if I can convince them to send me one.

 

check at which setting OC controls is set on.

 

or you could just buy one. It's just 50 bucks. if you're on warranty, you can even let them install it for you. I was thinking about doing the same.

 

The OC controls is set to off in CC fusion, I already checked that, even after I installed the OC controls software and don't do anything the CPU maxes out.

 

And your bios ? i've turned on overclocking in the bios, and turned of overclocking in command center. using stock settings will ruin your cpu (due to the high voltage settings). Also check at which mode your fans is set to. my cpu idles@ around 35/40C but my fans don't spin audible. only when i set it to performance i can hear them always running (like how it did with the 17 r4)

 

Where can I buy one? Do I just contact Dell and have them send someone to install it for me?

 

There was a dell inventory website, where you could search on part numer, or service tag and order new parts. if you're under warranty you can always call them up, to let them service your machine. changing/upgrading parts is one part of the warranty you get when you buy an AW system

 

Can you tell me what setting in the bios I should change?

The fans are not configurable without the OC controls,

Neil

 

This is how mine is. Overclocking is done in Throttlestop and MSI afterburner. In the bios i've turned on overclocking and put some static values, then in throttlestop i further manipulate/undervolt my cpu. Only thing i control in AWCC is fans. i let nothing else (except throttlestop) play with my oc values.

 

Go for performance mode also you could drop temps using IETU I got 11c drop with a undervolt of -185 with 4.3ghz at 77c full load.

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It seems that part of the bios is disabled without the OC control software installed.

 

depends on which benchmark where talking about, but for cinebench my max is 74C for example on balanced. performance or anyother fan mode would just let the fans spool up faster, but they do not increase fan rpm speed on performance mode. Max fan speed is still 4400 rpm (on cpu). I've used xtu for a while, but it is to buggy imo. Sometimes settings do not stick within boot-ups, or it just unexpectedly closes sometimes when benchmarking etc. Throttlestop on the other hand is much lighter and does not require an extra service unlike xtu. Thanks for suggestion though !

 

Install oc controls, disable OC in AWCC, and enable in the bios. OC from the bios, or Throttlestop. I reccomend you to use throttlestop. Easy to use, lots of guides online and people with knowledge and the developer is very responsive when you have questions about the program, or settings.

 

OK, installed OC, disabled the overclock. Then set the bios up as per the picture.

All is well, XTU shows a varying clock speed, then I run an XTU CPU stress for 30 seconds, then stop it. Now the CPU clock is maxed out again and never drops until I reboot.

So something is still wrong with this laptop.

 

Yes chats because the multiplier in the bios is set @4.3 so your clocks will stick to 4.3 max. Downclocking usually happens when there is no load on the CPU (when on balanced power mode) on high performance they will stick to the max set multiplier. You can change your battery mode by right clicking your battery icon, and then select the windows mobility center.

 

When you do a factory reset you only get balanced power mode now.

Windows 10 fall update means balanced mode only, the windows 10 that ships from alienware is customised and the factory image on the laptop is not.

So I am always in balanced power mode, so the downclock should work. I have set the bios to performance mode but no overclock.

I have used XTU to lower the multiplier to test.

With OC controls installed and in balanced mode the CPU will not downclock as it should, hence why I have idle CPU temps of 90 degrees.

 

That's true but regardless of the windows image, you should be able to change your powerplan.

Clocks sticking to 4.3c (even in idle) it should not give you 90c. I can show you a picture of my CPU running idle at 40c 4.3Ghz. With temps bouncing around sometimes.

Idling in 90c means a heatsinks that's not firm and enough attached. It should be in between 40/50c not 90

 

Yes, the temperature is not right, after many hours of changing and playing about with settings I have brought the temps down, but when I perform the factory reset I am back to square 1, temps at 90 degress idle and dell say this is perfectly normal.

It seems to be when I have the OC controls installed the CPU is in turbo boost mode all the time.

When I remove the OC controls I get the same high core freq when the application needs it, but lower core freq when idling, hence lower CPU termps.

 

Ok I found it. It is good quality?

 

It seems that when OCC is not installed it sets overclock to off and probably thermal to balanced or so ( So the power limit is lower hence the lower temps). You can check your settings in bios (If no OCC is installed, system uses bios settings). You can try reinstall bios 1.5 and set up you own overclock profile with OCC installed. But if it reaches 90C during idle, it is one of the many systems with heating issues.

 

I just ordered the r5 with the 8750h and gtx 1080. I picked the 512gb ssd option only as I have 1 tb Samsung 970 m.2 and a 2 tb Samsung 860 2.5 SATA drive to install. My question is since I didn’t get the mechanical drive will the caddy and required sata cable be included or will I need to order that separately? Also is there a screw in the empty m2 slot?

 

I thought it comes with a mechanical drive as standard. If not, then you won't get the cable and the disk case either.

Empty m2 slots come with screws but you could buy the screw separately anyway (I bought so many Dell screws really cheap from ebay in case I lose or destroy one of them).

 

I've recently did a fresh install of windows and repasted. I have the 8950hk and enabled OC in the bios along with setting the cpu to 4.3. While my temp have not gone above 85C, some cores still downclock to 8x instead of holding 43x constantly. is there anyway to fix this if not I might return the laptop because even after repasting it can still cook an egg.

 

Ok thanks. Ya standard it comes with a 256gb ssd and 1tb 7200rpm drive. 256gb is too small for me and I haven’t used a mechanical drive in years. Was 150 to upgrade to the 512gb ssd and 1tb drive that I was going to swap out and throw in the trash anyways. Only cost me 50 bucks extra to upgrade only to the 512gb ssd. I can get the caddy and cable for less than 30 bucks. Just wanted to confirm before I bought the caddy and cable.

 

How are the pch temps. 85c is a damn good temperature for a 6 core cpu.

 

85C for a 8950HK running at stock voltage? Um...I think not.
And what about the cores dropping to 8x? Throttling. I say return it
Better to build an ITX desktop or buy a Clevo P870 TM1 from a PREMA PARTNER shop with a i9 9900K (when it comes out), get the vapor chamber heatsink upgrade and run at 5 ghz 24/7.
I mean what's there not to like? What would you rather have?

5 ghz on 8 cores 24/7 at 85C?
Or 4.3 ghz on 6 cores at 85C with cores dropping to 800 mhz?

So much sad reading with what Dell has done to turn a once good brand into an Undead Zombie Infestation

 

Just had a quick question for anyone who's ordered a 1080 gpu
Does it say max q in the device manager as the sales receipt says 1080 with 8gb etc... No mention of max q!

 

Anyone else getting blue screens & touchpad driver issue on windows 10 how do I fix this ?

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