*OFFICIAL* Alienware Area-51M R1 Owner's Lounge

Look at the pictures better. That passive heatsink that screws on the bottom doesn't appear to cover the entire bottom.
You can see the main board ends just about in the middle of the GPU, and in the pictures posted with the burnt GPU, you can see that screwed on heat sink doesn't go the entire length of the bottom in the one shot where it's still attached.

 

What help is it in better pads if nothing remove the heat?

And people should be damn careful if they close the lid when they Gaming on external screen. You closing for the small vents above the keyboard. See... many do that sometimes. Some always.

Will look at it later. Post from my phone.

Alienware Area-51m laptops should get the UHD option in six to eight months

Currently available only with a full HD display option, the Alienware Area-51m gaming laptop will get UHD as an option in six to eight months, revealed Frank Azor. He also said that the arrival of this option "wasn't supposed to take this long" so the machine was not designed for DIY display upgrades.

Alienware's co-founder Frank Azor has been quite active on Twitter over the weekend, and one of his interesting tweets concerns those looking to get the Area-51m with QHD or UHD resolution... This message reads the following: "a product has to be designed from the start with the intention of upgrading in order to offer it properly. UHD readiness wasn't supposed to take this long. We didn't design A51m originally for display DIY. UHD isn't 1 year away it's about 6-8 months away." Aka ready for revision two.

 

Obviously the UHD/QHD panel that is 3mm smaller than the current on the market, has not been designed/built/not in production yet. For an extra 3mm Dell decided to forgo QHD/UHD on their flagship product. Great move.

 

True :/

Yeah, I used to close the lid of my M17x R3 until I realised I am reducing airflow. I also remove the battery when I am at home so that there is less general heat. Shame that the new designs don't let you remove the battery so easily...

 

I'm in finals week right now and next week I'll be in Korea, so don't expect much from me for 2 weeks.

New review video...

Spoiler

That 2080 incident is unfortunate but a mod mentioned in that thread that it was the first to have the GPU area burn. The first 5(6?) were by the opposite side close to the power connector. So there could be more than one issue. I've already made Frank aware of this issue a couple of days ago and he said he is on it. If anyone else has this issue and is willing to take pics, it will be very helpful. I also was afraid of the 2080 cooling when I saw their CES coverage. Some components looked like they weren't being cooled.

I have not. I'm waiting for thermal grizzly's new product. Been in contact. Should be ready by April.

Nope, not supported. Only HDR video is.

And when the new displays are better than the current ones and only systems like the Area-51m with thin bezels support them, people will be thankful.

 

Agreed. This is what I mentioned a few pages back:

One other thing to keep in mind - This is just one of the 4+ people who have had the issue with their 51m. Unlikely, but it's possible there are other issues too, or that whatever caused this, could manifest as a different problem on a different part of the board/system or the same chip in a different area on the board.

Until we have pictures of more failures, we won't know exactly what is happening.

 

so this is the answer of frank to my concerns. i'm wondering what exactly will be in that new bios


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Thought it was at 6+ ? now, These numbers fluctuating more than the a51m temps.

All jokes aside, I am greatful for those who are going in head first into new style tech and spreading knowledge.

 

Hopefully they get out the new BIOS earlier than that and before I get my laptop. Should have in-hand between the 23rd-25th and really don't want to take a chance with it until this comes out, but I really don't want to just sit and look at for a few days either.

 

for the time until then i disabled turbo on my 9900k and underclocked the 2080 for -300 / - 300. also i capped the fps to 144, i.e. played resident evil 2 yesterday and the card never used more than +/- 170W. i'm also not pushing too hard atm.

 

Good idea!!

I have a 9700K on the way. May drop the turbo clock down to like 4.4 on all cores and definitely underclock the gpu until it gets sorted.

 

I personally think the CPU is capable of handling the heat, but the heat it transfers across the board I think is too much for some of the other parts, especially with poor passive cooling.

 

I just asked to cancel my order !!!

 

Good job

 

What displays are these then? Do you have a link? In any case, for an extra 3mm, the AW51m could have used any from the plethora of currently available panels, and from the new ones when "they" come out. There is no justification for Dell's blunder being incompatible with 95% of current panels.

I wonder what will the new BIOS do? Curtail the power back to 180W? This is the easy fix I suppose.

 

I hope their fix won't be to starve our systems down to 180watt or even lower and set limiters so we can't change stuff in future.

If heat sink is issue, on gpus vram, just redesign it with pipes so it gets some kind of contact with main heat sink somewhere and replace those. Or give us the option to buy for production cost price without earning on them so we can replace them. Those who feel they want max power.

Thing is when I brought a laptop for 4000usd you would think it all should work, but since I'm so invested I don't mind paying for upgrades that make my computer perfect. Like better heat sink for gpu vrams etc.

 

this surely helps for cooling...thermal pads not making contact with vram awesome, no mw i also have to find out how thick the new pads have to be to make contact while not being too thick for the condictonaut not to make contact with the die


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Are you sarcastic?

 

Oh man, pads not having great contact with VRAM is really not acceptable for any Alienware system, let alone the flagship :/

 

it's like R4 all over again

 

What are the chances the upcoming QHD/UHD screens will be ips?
AW was late to move to 144hz ips panels in previous generations, which makes me think the QHD/144hz will be TN. That would be a deal breaker for me. Can’t stand TN.

 

Instead of making the VRam pads thicker. Just make that 1 recessed pad a lot thinner I think. It is too thick and holding the rest up.

 

It would be an entirely new developed panel. Almost 98% sure they would invest in IPS tech.

 

Most likely considering you are announcing your personal decisions on your finances to strangers. If you don't want or like something don't buy it. For some reason every time there is the whiff of an issue with this laptop people want to announce that they are canceling their order or thinking about canceling their order.

People seem to love to hate this laptop. Is it perfect? By no means! It is a step in the right direction and i for one support the adventure. I put my money where my mouth is and I am extremely pleased so far. If my laptop blows up I have a warranty that states they can't screw me. I'll extend it if need be and if they release better cooling or a better motherboard then I'll expect them to do right by me. Until Dell actually let's me down I'll treat them fairly. We are all big boys and girls. Let's think objectively and act conservatively.

 

LG, Sharp, Toshiba, AUO, Samsung etc - these multinational blue chip companies make panels, not Dell. For example AUO, who make the brilliant UHD panel for the AW17, are working towards a very high resolution OLED with thinner borders. I suspect the next UHD panel for the AW51m will be an AUO OLED.

 

" Are you sarcastic?"

I think there are ways and ways to respond ... it's just a matter of personal education, having said that I announced my choice not to condition others, I have no interest in this, I was hoping to have used my money for a PC with power, solidity and reliability to guarantee me so much time with him.
Maybe it will be better in a few months and maybe I'll think about buying it back, I'm not talking bad about anyone ...


I would add that it would have been more logical to thoroughly test a product before marketing it, not everyone (like me) would be willing to waste time, not everyone could use it just to play ...

 

We need @iunlock magic

 

You have right to your opinion and nobody is arguing about that. I am getting mine today and will give it a chance before jumping to conclusion that I am returning this or moving on to something else.

You have to remember that people will get frustrated with this kind of posts here because this is owners lounge. People here are enthusiasts/owners of area 51m and will give it a chance before blindly canceling it due to issues. When I get it today I will not be afraid to use it as intended and if I come across issues, I will see what can be done. Worst case, if I end up returning it at least I would have the satisfaction of trying it out rather than not taking any chance at all.

 

By all means speak ill of dell if you want. I just more don't understand the impulse to announce buying decisions. To be fair it has been many people in this thread not just yourself. I don't know how many systems have been sold but 5 to 6 bad components out of potentially thousands sold, shipped and delivered is honestly pretty good. It means they at least tried to do a good job and it could be a component issue or a contact issue for thermal pads. The failure ratio is very low so far. If it gets worse then they have some splainin to do.

 

What I meant is Dell is paying for the panel to be developed. There are no other laptops available that will take the same 3mm smaller 17" (at the moment). Its an odd dimension. This is also why they had such limited options

I doubt they would pay for a TN screen to be made for it.

 

You don’t need anyone’s validation of your decisions. You are investing a large sum of money into a desktop replacement system. Only person you have to satisfy with feedback on your decisions is YOU.

That said, you are making an informed decision based on very limited information. The feedback from multiple buyers affected by the issue has been appropriately filled with emotion. Anytime you spend 5k - 6k on a computer system you should feel emotional. You wouldn’t be human. That said, the Area 51m may not be for you. Liken this to being an early adopter. This is the first generation system. Alienware will learn and hopefully implement improvements in the future revisions.

This thread has shown how easy it is to be swept by the emotional roller coaster of a new, sexy system. If you are not prepared for what that entails, there are other more proven options (I.e., have been around the block for multiple generations). You made an informed decision. You dont need anyone’s feedback whether that was good or bad. All that matters is how it affects you.

 

now i'm even more curious ;-)


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Yes, that especially, but everything else as well. All of the photos on the web show only the CPU side of the motherboard and some things are covered with thermal pads or taken too far away to read numbers. A few close-ups with legible details on all of the VRM components and other SMDs could be useful at some point.

 

If you're looking to cheaply expand the abysmal ports on this laptop, decent deal on a small usb-c hub:
https://www.amazon.com/dp/B07H4VQ4BZ
Clip the coupon and in the cart/checkout apply: ANKER8334

Total: $22.39
4K USB C to HDMI, SD/TF Card Reader, 2 USB 3.0 Ports

 

I too have been searching for detailed motherboard pics, so I can work out what extra hardware (if any) I can stuff in there.

Like a kid awaiting Xmas here for my new toy....

 

Already done...

And furthermore, these high-speed / short-range 2x2:2 Wireless cards ain't gonna cut it for a road warrior like myself.

So I'm trying to decide whether to get an NGFF riser card for a wider 3x3:3 module, as I think it will physically interfere with the fan housing, or go with a NGFF to miniPCIe board to fit my Broadcom module from AW18:



The Broadcom's antenna connections are compatible with the 51m, as far as I can see. I'd naturally stick the 6300N back in the AW18 (which had no issues anyway, I was just tinkering as usual).

 

It's not hard to repad yourself. Just takes a little time.

 

At this point i feel like with all the Benchmark i did on my PC and with the extreme 1.47V 5.3GHZ cpu test i did
If my Laptop had to burn it would probably have burned by now.

I don't think the GPU is the main issue here. 6 out of 7 reported case of smoke coming out of the Area-51M point to something underneath the F4 Keys.
The other one being the GPU.


If someone would be willing to link me all the reported case here (Reddit,Twitter,NBR) i'd be happy to PM every owner and make a list with picture and try to keep it updated as much as possible.

 

so i'm totally having a murphy's day today... it started when i took pics of the cabling above the base cover (that black plastic thing covering the heatsink), i forgot to charge my phone over night so my phone died on me right after i took the above pic of the removed heatsink. so then i took a cam that we had in the office and just took the pics of everything underneath the heatsink as you asked for. when i was done repadding that and put the notebook back together i took the card out of the cam to get the pics. no joke. the card died. i can't even access it using disk drill. it's just dead..... -.-

i'm afraid of touching the notebook now as i fear it will burn up instantly with the luck i'm having today xD

on another note, a side from the pads not making contact with the vram i noticed that on the right side of the gpu there are two more vram which aren't covered at all .the heatsink does cover them (one of them is even covered by a specific arm that points out of the heatsink), but there was no pad on them. the distance from heatsink to those two suckers is about 3mm, so i just put together some pads to cover those as well.

after seeing all of this, i really really reeeeally question the QC of dellienware even more than i already did...

so yeah, for the moment i'm left with no usefull pics of my journey today, sorry man -.- just bad luck. as soon as i open that thing again i will take some more and make sure i have them on here before putting the notebook back together..

 

Hi all,
I just recently ordered my A51m Sunday. I selected the 9700k, 2070, 512 SSD, 16gb ram with the 144ghz gsync screen in lunar white.

I had a couple of issues with the ordering they called me the first time and said they needed to cancel it because there was a hold on the dell preferred card. They then made a new order and 20 minutes later another hold, this time they said we don’t need to cancel only remove the hold which was done.

What was your experience? Also I know it’s early but did your order see movement early on or were the dates provided for delivery accurate? It shows March 25-28 for me.

Thanks!

 

I ordered 3/13 and I just inquired on the eta on my machine which has the i9 and the 2080 (Lunar Light color). The dell rep just told me there is a delay due to a shortage on the laptop screen and my estimated ship date is on the 26th.

 

Are there any updates on the triple treat bundle? Someone tweeted Umar and he was working on it through email with Nvidia?

For the people that don't know what i'm talking about. https://www.nvidia.com/en-in/geforce/campaigns/rtx-triple-threat-bundle/

 

Actually in the same chat pic i posed above, I asked the rep the same question. He gave me a pretty generic answer. -_-

 

The Nivida game bundle is being worked on right now by Umar.
As soon as he has more news regarding the bundle he will DM me directly on twitter.
I'll keep you guys updated.

As for the 2666 Ram, i'm being told they are actively working on it.

 

Nice. Even thou I doubt I will actually be able to notice any difference at all between 2400 and 2666, I'll probably upgrade while I'm at it, upping my ram to 32gb.

 

I see you stated you received a notification that the item was delayed due to a part. I ordered the same screen, I still have a ship delivery from 25-28 did they give you a firm date or a range? Maybe they have replenished stock

 

I think vBIOS will be TDP limited to 85% of 200W just like Razer.

 

Same here

 

I think your getting your machine the same time as me. It sounds like to me that they had some screens on order and will probably finish another batch of machines on the 25-26. My original estimated ship time is 3/22 - 3/27. I ordered my machine last Thursday so its only been about 4 business days since I placed my order. I was concerned after I noticed that I got my money back from the initial charge on the 13th.

 

I reordered my original recipe 51m after it became extra crispy. I ordered on 3/18 with an estimated arrival date of 3/27. This morning I got an email that my order had been canceled. I just called and reordered and delivery is 4/26. I could not get any information as to why the delivery date had jumped out so much. I’m trying to stay positive and hoping that they are looking at the MOBO issue and attempting a fix.

I did see that others reported a delay on screen shipments. I’m really interested if anyone else has seen a huge jump in lead time?

I’m in the United States if anyone cares about the order region.