*OFFICIAL* Alienware Area-51M R1 Owner's Lounge

Uninstall the nvidia driver in safe mode disable internet connection to see whether you can make a successful normal log-in

 

Another one bites the dust ? sad man, contact support ASAP to see if you can get a replacement of your card !

 

I uninstalled the driver the computer works fine, I will contact support. Im going to install the drivers now and see what happens.

 

It sounds like a driver issue to me. There was somewhere a "hotfix" for this if I remember correctly, or nvidia themselves released a hotfix update.

Uninstall the driver using DDU in safe mode and install a newer(or stable) driver from nvidia. Its always a good idea to read NBR and Reddit whenever there is a newer drivers form nvidia because newer driver is not always the better. The users on those threads post great information regarding them and it's very helpful. Also, don't fix what ain't broken!

I'm using a 2 years old 370 series of driver for my 680M and haven't updated it at all because nvidia screws up more than it fixes and my hardware is so old that updating is just pointless any way.

Hope this helps and update here if it fixes your issue so that it helps others too.
Good luck

Sent from my SM-G965F using Tapatalk

 

What current driver do you have?

 

My Area 51m is still with Hidevolution sadly.

I was posting the solution because I read about a similar issue few pages back in the thread.

Sent from my SM-G965F using Tapatalk

 

Its better to have a newer one then taking a risk like the rest of us.
I asked HID about mine and they told me it was the "newer ones"
I might just download the one dell has up at the moment.
Thanks for your input.

Sorry for the double post, but I installed the old drivers and it did the same thing as soon as it installed. Turned the screen off.

 

unplug one adapter to see what happen

 

No need to do so. GPU is gone. Call Dell and let them replace it. Case closed

 

They never answer on the phone number they put on their email.

 

Yup, reinstalled windows same thing. Time to contact dell and HID

It’s kinda weird it loads then crashes.

 

HP EX950 2TB

 

Socket cpu and soldered gpu? What’s the point, right? We know the new CPU’s after the 9900k are a new socket. So no upgrading at all.

 

I still waiting my 9900k/2080 Area 51m, ETA end of June, 1-2 weeks of July. And I think it doesn't make any sense especially because new Ryzen coming out soon and 9th gen Intel CPUs will get a price cut.
What your thoughts guys?

 

I can’t wait to see that cooling solution in action. My hope is not only does it prove to be effective but they also provide solid display options beside the standard 1080p 144hz 300 nit

 

its not real thin bezel like the 51m so they have more options than we have.

 

So is anyone nervous owning the 51m?

 

Nervous? Hell no! I enjoy my laptop (I mean desktop, lol ) thoroughly and I have never been happier. I have skinned my palm rests and they are now holding up nicely so I might postpone the idea of swapping the chassis with a black one and just enjoy the white while it lasts. No regrets. Just because a small fraction of computers are blowing up because people don't care about thermals and just push their machines to the wall, I am not concerned at all. That's because I take care of my machines while a lot of people just use theirs like a rental computer without paying any close attention to the thermals of components that have no sensors to report temperature.

Which country are you from?

 

France but the Customer Service is located in Morocco.

 

Have you tried 0825 387 205?

 

MSI have Svet so unlocking of the firmware is most likely possible in same way as for all the other MSI models. You can even unlock firmware yourself with the correct key combination. + All MSIbook’s support 2666MHz memory natively right out of the box. Same as Clevo.

If it comes with BGA graphics... No thanks!

 

I only tried the direct line number specified in the received emails.

 

Not here either. Dell/AW has been awesome with my concerns so far, and it seems like the new cards have the issue corrected too. Also, if you go with the 2070 it seems there have been no issues. I bought a 2070 from a shop that allowed returns (MicroCenter) and loved it until I found out I could get a 2080 for less directly from Dell and returned it. (But now I am playing the waiting game and using my old machine again.)

 

i confirm that in Italy only the dark side of the moon variant is available, problem of stocks or problems of discoloration with the variant lunar white?

 

All graphics solutions are BGA (technically correct is the best kind of correct . Big question is if it is MXM slotted or a proprietary daughterboard like Dells.

 

Perhaps we need a new definition that defines items sold individually that can be swapped. RAM (SO)DIMMs, Wifi, MXM, DGFF, CPU packages, etc. vs. Ethernet soldered, CPU soldered, RAM soldered, and even reports of SSD soldered to a motherboard, where you have to throw the baby out with the bathwater to improve or replace a defective part.

 

There is a greater chance of DGFF continuing over the years than MXM. NVidia killed the previous version just for the sake of it when there were no problems with it what so ever, and they deliberately didn't make it future proof in terms of support for higher TDP future chips.

 

I was just nitpicking a nitpicker in good fun

But not a bad idea. We need a new term. "Upgradeable" used to be the catch all term for the LGA/PGA + MXM ... but for GPU and CPU, it is likely not true for more than 1st to 2nd gen of the architecture.

How about "Socketed and Slotted" lol

 

Hello guys i am new here, i've been following this thread for a while as last week my 9700k/2080 area51m died. Black screen and burning smell and then it didn't start anymore. First dell cc told me that somebody will come to my place to fix the motherboard (even tho i told them that my gpu died either) then after 20 mins they called me telling me that they cannot fix it and offered me a refund plus a 15% discount on a new purchase. I arranged the pick up for the return but yesterday they cancelled it, instead it will be picked up to be fixed in their labs. So far very disappointed with dell.

 

First let me report our own findings regarding the burned units we have received.

“We inspected them and found that even when the GPU has the new revised power inlet MOSFETs and GPU MOSFETs, they still burned out. This was on both nVIDIA GeForce RTX 2060 and nVIDIA GeForce RTX 2080 units.

Original power inlet MOSFET: AON 6380-GL8559
New revised power inlet MOSFET: NIKOS-PK616BA

Original GPU MOSFET: NCP-303151
New revised GPU MOSFET: NCP-303150

Both 2060 and 2080 units burned regardless of the model/brand of the chip. We have not seen any burned nVIDIA GeForce RTX 2070 units at this time.

There is no evidence here that either revision of these chips is causing the burning issue we have seen. At this point, while it is clear that the NIKOS-PK616BA and NCP-303150 are the stronger MOSFETs, even they are burning out.”

Our current shipments are all coming with the new GPU MOSFETs, and some with original and some with new power inlet MOSFETs…but most of these are still original.

Based on our experience with Dell support, Dell appears to be taking care of the few users that experience the burned units through their normal warranty process as quickly as possible. They have always been very good about this in most markets.

@S.K. @VoodooChild @HaloGod2012 @Latostno @DannyB513 @Mohammed1824 @Papusan @Mr. Fox @Johnksss @Ultra Male

Please forgive me if I omitted tagging anyone.

 

So, the fault is not just in the GPU but the motherboard as well it seems. Also, if both the old MOSFETS and the revised ones are burning, there is more at fault here than just underpowered MOSFETS. At this point of time, its clear that even Dell don't know why the hell their systems are burning out. It has to something in the firmware that is causing these systems to crap out.

My system from Hidevolution shipped today and I was already informed by Donald that my system has the old power inlet MOSFET and revised GPU MOSFET and its upto me whether I wanted to go ahead with the order or not. I told him I'm in it for the long haul. Hahah. Let the witch hunt begin!

Thank you Donald for your great post and guiding me through this long and delayed ordering process.

Sent from my SM-G965F using Tapatalk

 

Sounds like an nVidia QC problem to me. I wonder if Dell relied on nVidia for this process and from the looks of it, it seems that they've not done a good enough job. I'd be sticking to factory power supplies with these units. No third party BS.

 

tip: don't install the latest nVIDIA Drivers! Always stick to the nVIDIA Drivers from Dell from the drivers download page of your service tag!

 

U will be surprised some still have the old power and old GpU and knock on wood

As for me from my small engineering background , I believe the issue is just simple yet complex , some components may have not passed full QC check and are passing out when certain spikes of voltage go thru them , could just be bad batch of certain components , which maybe allowing too much current/spikes go thru them when they aren’t supposed to

The solution which is more expensive would be a revised motherboard with sourced components from a specific vendor in other to limit variables that can’t be controlled if sourced from numerous vendors

I use Nvidia DCH Drivers

 

+ rep Donald.

Maybe the machines with 2060 have problems due th weaker cooling. Dell went cheapo on heatsink for this setup.

I feel sorry for those with this model (risk smoke/fire whatever it’s old or revised parts) after the warranty will expire. Some have spent all their money on the laptop and skipped extended warranty. I think about those that still haven’t experienced the smoke yet. And not forget all those who want upgrade/fix burned out machines later.... See getting parts from second hand sources(used parts).

As I have said before. Nope! Otherwise would all other ODMs models have same problems!

 

So post shortage revised 2080's have burning problems too? or I missed something?

 

Mine didn’t burn out, now it just doesn’t want to work.

 

Donald on the note that both of those gpu models are burning out, what is the ratio of burned out machines to those you've sent out to customers that appear to be working fine? Did you guys also inquire as to the usage by your customers i.e. if they undervolted or simply ran it balls to the wall? If you could answer these questions that would be helpful! Mine has had 0 issues so far, but i'm curious as to how deep the rabbit hole is.

 

Those are hybrid drivers. But in short exactly the same as the “standard” NVIDIA drivers.

You mean the (old and the revised parts). Both is from bad batch?

 

could be, they are revising power mosfets, those aren't the only components on the board, so another component could be innocently killing others

 

This right here. Thankfully I purchased 3 years of warranty with in-home support. I imagine I will have this system at max two years. I typically buy one more year than I plan on keeping it, so when I do the warranty transfer if the person I sell it to comes up with issues they are covered for at least a little while.

I keep crossing my fingers that I don't end up on the burn victim list that this laptop is leaving in its wake.

 

More like a worm hole. The instances are few, the vast majority have had no issues.

We do inquire about usage...not sure we always get reliable answers. The balls to the wallers may not want to disclose their uses.

 

NVIDIA did not manufacture these GPUs. Dell (OEM) contracted with a third-party vendor (ODM) to build them the same as other laptop OEMs do. NVIDIA licenses the technology and provides the core graphics processing chip, but what goes on the PCB and the design of the PCB is up to the OEM/ODM, and the ODM the OEM chooses to mass produce them according to the OEM specifications makes decisions about what brand and style of components are used in the manufacturing process. So, NVIDIA has little to do with the process overall other than the GPU core and general guidance on basic specs that are required, and absolutely nothing to do with QC of the final product. The same is true with desktop GPUs manufactured and sold by AIB partners.

If this problem was the fault of NVIDIA and a result of their design specifications or guidance being improper, we would be seeing other brands of laptops with the same burning GPU problems occurring, and we are not seeing that.

In fact, NVIDIA doesn't even support modular notebook graphics any more. If they had their way, then everything would be a BGA turdbook with the GPU integrated with the motherboard. NVIDIA's withdrawal of support for MXM standards is their fault, and their doing so has really screwed things up for the notebook industry as a whole. But, that's an off-topic rant and we'll end it right there, LOL.

 

What if we talk about + 1 years down the road? Some People will buy these machines second hand with or without warranty. And some will upgrade what they already have. Aka buy used parts as graphics with almost NO warranty. Even with expired warranty on the whole machine. This is and will be a lottery for many out there. More like Russian roulette. With one, two or three bullets inside the gun. Whom of these 3 different options, you'll never know.


Btw. Two in a row. More need to be fixed.

Alienware Area 51m key cap popping off!
Just wanted to give everyone on update. My “E” key is broken and pops off all the time. After paying over $2000, waiting for a whole month, and then only having it for less then a week I am very dissatisfied.

Area-51m, rgb keyboard problems
Having same problem...

 

Thanks for this!

There have been 3 cases (that I've seen on reddit/nbr) of the 2070 dying in the same way the 2080s have been. One of those was mine.

I do hope they figure out what is causing this and fix it ASAP.

 

With so many GFX expansion cards to choose from, this is only poses a "problem" for laptop users. Obviously there is no market for it. I presume otherwise there is nothing to stop an existing VGA card manufacturer from making whichever smaller format VGA card as a laptop designer might require?

 

Hi,

I've just checked my Area m51 and the results are :
Inlet mosfet: AON 6380 - GL9D24
GPU mosfet: NPC 303150 - DCK1902
CPU (+iGPU ?) mosfet: AON Z5038Q15 - TA9G2Y

The inlet mosfet seem different on my computer


Inlet


GPU


CPU(+iGPU?)

 

Well... that's all ???

Thanks @Donald@HIDevolution for the updated informations.

Seems like Dell don't know what to do with this laptop....

As I've already said just after the tech repaired my unit it with new GC (old batch) it died the next morning on idle... that makes sense know...this problem is 100% random...

With all that randomness what's ensure us that our laptop aren't going BBQ mode after... 1 week...month... year ???

That make me think of the burning Samsung Galaxy Note7 ... but at least as this product was well known... Samsung was forced to do a massive recall...

Unlike this "niche" product...

Well... at least my swapped unit will be shipped with a French invoice this time... I maybe able to use local legislation if it keep dying...

4000$+ directly sent in the trash bin...

Sorry to be rude but... Maybe that's the time to stop selling it for Dell (and HID also btw...) and start a massive recall no ?

 

Shot in the dark, is it possible that the PSU is misbehaving sending spikes, or even AC, down the DC jack? Is this a new PSU model / manufacturer?