!!!!!! Acer Recalling Some Aspire Notebooks !!!!!!

My 1810t has no stickers. Maybe they just put it on to know which pile of 3810Ts is still broken and which is already fixed lol

I wouldn't speculate too much about it. If you need bluetooth/WWAN just go on.

 

That's not quite what I was trying to get across - of course I'm going to do the upgrade, the spaces are there to be filled, it's not major surgery lol!

The point I'm making is that first of all the safety recall turnaround is pretty quick (and Acer Service were true to their word) but just to let everyone know that warranty stickers are being applied.

Far be it for me to suggest that Acer are being sneaky - the suggestion of putting stickers on to tell which is done and which isn't is probably nearer the mark TBH. My attitude is much the same as yours but many people are risk-averse and it could cause some people problems in the future where there weren't any before.

 

Hi, the few Acers I've sent in for repair have always come back with a sticker on them. I would have thought you'd be ill-advised to remove in such a way that it is obvious to Acer. However it is your risk...
Chris

 

how long did they keep it for service in your case? what was the condition of the laptop afterwards?

 

Hi, the quickest I've had is a five day turnaround before now, and that had new mother and media boards, with the slowest being 10 days, new LCD screen. The laptops always came back in exactly the same condition as they went...
Chris

 

Just over a week (including a weekend) and in the same condition as I sent it ie pretty well as new.

 

I asked for them to contact me the day the notice of the recall came out and never received an email.

 

me too... Nothing.

 

Anyone from Canada send it in? How long did it take to send/receive?

 

I have sent things to them before, but Im in the US. Longest they have ever had it was 10 days and whenever I sent it in I got a service request number that seems to me would be something in a database that they track everything. I doubt removing a sticker would do anything.

 

15 days and counting (i used it only for 8 days) i was sceptical about getting an acer now i will never make such a mistake again

 

still waiting for the stupid service. acer is a pile of &$#@

 

Hi, I've registered after seeing the post about the recall.

I'm located in Poland, just got in touch with the local Acer technical support without any issues what so ever. They claim the following:
1. All repairs for the European region are being done in one Service Center in Slovakia, thus it might take while to get contacted as everything is centralized.
2. The repair time is estimated to take 2 working weeks maximum
3. This issue is being treated with the highest priority so they *should* take less to repair it, approx. 2-3 working days.
4. The issue *should not* effect the laptop if you won't apply pressure to the left lower part under the screen - I don't know about you but it's not the most touched spot on my lappy,
5. They will, naturally, cover all shipment costs, and in case you won't turn in the laptop for repairs now, you can do it any time you want at your convenience
6. If the cable indeed melts, the fact that you hadn't turned in the laptop when they said to, does not effect the warranty in any way

That's the 3rd Acer notebook I've bought, I had no issues with any of them, and I'm not going to go with the recall program until the problem occurs.

Great forum BTW

Cheers

 

in each country they say a different story.

in my case they admitted that the issue is not just the cable but the whole case path where it passes and the HDD enclosure.

after waiting for 28 days I took legal actions against them and the customer protection organization advised me to right a report to them and ask them to conform with the european laws and if not they would take action
as a result acer offered me a replacement laptop (3810TZ) because 3810T is no longer available.

 

Anyone from the UK sent one back? Whats the return time like? Ive sent back a 3810TG for repairs, just waiting for the contact email with instructions.

 

simply take legal action. dont loose time on service and other stupid solutions for their mistakes. just ask for a replacement with a different laptop or your money back. and NEVER BUY ACER PRODUCTS AGAIN...

 

What!! TZ is worse than T in terms of specs.
The whole point of this nonsense is that in actual fact NO RECALL was actually necessary.
I have a TZ at home still working perfectly without the need for recall.
Someone at Acer deserve the sack.

 

wrong TZ has a dual core processor and win 7 everything else is the same (even the price)

 

also today i demanded and got an acer advantage guarantee due to the fact that acer illegally does not conform with the EU and Greek laws for the 2 year minimum guarantee for electronic products. also the costumer protection institute of Greece after my report and demand made acer to reannounce the recall issue and take back from the market all available problematic 3810s and to replace the laptops of the affected 600 owners of 3810s or return the amount of money to them.

 

Good for you - Venders are still openly supplying/selling the defective notebooks here in the Middle East, which at very last raises questions about how Acer as company conducts business. They should have recalled all the defective units from venders and replaced all the sold units, as opposed to putting the consumer in the back seat to maximize profit on a single product with a defective design.

I intend taking the same action as you, although I don't have high hopes due the general lack of consumer protection in this part of the world.

I am extremely reluctant to return my 3810T for repair as from experience the repair will not be done in a timely manner, and or the machine will not return in the same condition. worse comes to worse I will keep the 3810T and only return it in the event of failure, however Acer will loose a customer the Timeline being my 3rd Acer

 

Hmm?
I have a TZ and it comes with SU2700...Single Core and No VT

 

..........

 

They proposed me this model as a replacement ACER ASPIRE 3810TZ-414G32N
with the following specs

Intel dual core CULV SU4100 (1.3GHz) 2ΜB L2 cache 800 MHz.
13,3'' HD LED-backlit TFT LCD, 1366 x 768 pixel,
RAM 4096MB (2 x 2048MB) DDR3 1066Mhz,
320GB SATA.
Intel Graphics Media Accelerator (GMA) 4500MHD
Acer CrystalEye 0,3 megapixel.
1,6 kg.
6-cell Li-ion, 62.16 W, 5600 mAh

 

Oh that means they upgraded the specs for TZ mine is the old TZ
Pretty good but you are trading Dual Core CPU for a VT Ability.
If you want to be difficult ask them "Where is my VT?!!"

 

I sent a mail demanding for a 3810TG or a 4810TG. if i wont get a new pc by 8/12 I will take more serious legal action against them. also i found other people with the same problem in Greece and advised them to do the same because most of them had serious issues after the service replaced the faulty part such as touchpad malfunction wifi reception problems and battery failure (we will never learn what was the problem).

and after all these **** Acer

 

Actually Acer hardware is still ok, the service sucks big time that is what is causing you issues.

 

i dont care what part of acer has problems. In the US a economical analysis company issued a paper describing the reliability of laptops and the malfunction issues that occur after 1,2 and 3 years. this paper concludes that for 300.000 laptops hp has the biggest number of failures (almost 26 percent) but due to the good service this is not obvious at the market. acer has a failure ratio about 20 percent close to lenovo and fujitsu siemens (gateway in USA). but due to the crappy service they appear to be the worst of the league worldwide...
but they are second behind dell in terms of selling laptops...

 

I have also sent my second request to Acer for a new replacement, equivalent or reimbursement, stating that these defective units are still openly on sale here in Qatar potentially affecting hundreds of customers, and that I am investigating my position regarding consumer rights.

Later today I will be looking at a Samsung X420, loosing data is not an option for me, and carrying backup drives while on the road completely defeats the purpose of an ultra portable.

I too have also read several reports of this modification/repair not being successful and resulting in similar problems with trackpads etc, (which tends to reenforce that there is more to this than just a cable change) and then back to the endless loop of customer service...

 

I'd like to hear from someone in the USA who has purchased an affected model in the past couple of weeks and which model and from what vendor they purchased.

Was your model on the list and was the serial number/manufacture date part of the recall or not?

If possible I'd like to buy an AS3810T-8737 from a vendor in the USA who's known to have units with serial numbers/manufacture dates which are not part of the recall.

My current plan would be to buy from a place like J&R Music World which (in theory?) doesn't appear to have a restocking fee.

Hoping that if the serial/manufacture date were on the outside package I would have the option to return (unopened) in case it was affected.

I want one of these before Christmas.

Comments?

 

if you dont want to have a bad holiday dont buy an acer. worst laptops ever. i m unhappy because i cant ask them for a replacement laptop from toshiba...

 

its the 'bang for buck', the specs for the price cannot be beaten.
nobody in the shops is going to say 'yes, but if it goes wrong the after sales is rubbish' joe public would not understand the significance or have access to forums like this one.

my 6920G with Vista 32 never worked properly from day 1.
but day 2 (or 3 I cant remember) i wiped the hard drive, installed a clean vista 64 and its been good. for me that was no problem, for joe public it would be all bad.
build is good, its looks good (imho) and screen is great (chosen over a similar hp). i've been lucky so far with the hardware.

 

Brief update on this. Found some comments which give me hope (for a 3810)

recall issue with mic cable overheat, November 28, 2009
http://www.amazon.com/review/R3KQETH...wasThisHelpful
...
Acer recalled this product due to mic cable overheat issue.
This item is checked already and free from that recall issues?
...
In reply to an earlier post on Dec 3, 2009 8:56 AM PST
I have this model and went to acer website to check if mine is under recall, by inputting the serial number of my machine. Turns out mine isn't recalled. The site also says only machines built before 9/15 are recalled. Considering the

fact 3810 was halted for a while in Sep and Oct, and I bought this in late October just a couple days later when this model started to sell, I think it is fairly safe to say all 3810tz-4925 are not under recall.

 

its more than safe because acer changed the assembly line and the design of the interior.

 

The response from Acer is that they maintain the stance of rework over replacement, with no reference to the machines age of ownership; quoting "Your notebook may overheat under specific conditions" reiterating that this is a voluntarily instituted a safety recall program, using analogies to the automotive and aircraft industries, stipulating that replacement is not appropriate in this case.

I don't have any issue with my 3810T (as yet) and I am generally pleased with the overall performance, build quality of the notebook, Acer does offer a good balance of performance versus cost. I also fully realise that portable devices such as notebook`s tend to have far greater failure rates, however this increased risk is a serious concern to me as the customer. I would have been more in acceptance with Acer`s decision had the notebook been a month or two old, however the machine was literally just 10 days old when I became aware of the recall. I simply don't have the time to deal with Acer Middle East, as I am certain this will only become a protracted affair, their stance is very clear and consumer rights are still in the developing stages.

So the upshot is Acer have lost a customer and I will take my $$$ elsewhere, I needed two CULV platform machines this year the second is now a Samsung X420, early next year I will be looking at a desktop replacement, and once again this will not be an Acer, nor will I recommend them as a brand. Had Acer simply replaced this new 3810T notebook with a direct replacement they would have been assured of these two further sales, and continued brand loyalty.

 

that is the best you can do go for dell asus toshiba which are traditionally better in quality and after sales service

 

fyi my info from a Dec 7 purchase from tigerdirect.

Whew looks like I just made it with a couple of weeks to spare.....

AS3810T-8737
MFG Date 2009/09/30
Acer Product Advisory : Serial Number - LXPCR0208594001B902300
--------------------------------------------------------------------------
*** YOUR UNIT IS NOT IMPACTED AND DOES NOT REQUIRE SERVICE ***

 

the replacement laptop i got (su4100 3810TZ) is a lot better. windows 7 64 bit are a lot faster, the screen is superior, battery stamina is better, the plastics are better and i think that this is how the timelines should be in the first place.

 

Great news, the Timeline 3810T is really a very underrated machine, bar this recall issue I am happy with mine. The initial unit I saw in the retailer also looked to be of poor build quality, maybe this was isolated to the initial production run.

My situation has not changed, and as happy as I am with the 3810T, I am far more happier with a new Samsung X420, and far from happy with the take it or leave it attitude of Acer`s after sales support, which leaves much to be desired. A brand new machine that is only a matter of days old, should not need to be disassembled and reworked. I have even had a new motor vehicle replaced in the past due to quality issues, however here is not the EU and Acer dont care...

 

even being better than than the first 3810T the build quality is mediocre. compared to my 4 year old toshiba m100-166 at the condition that is now even the 4 day old 3810 TZ replacement timeline doesnt make you feel confident to push it to the limit and work intensively with it. it seems just too fragile. also i have an issue with the screen that flickers when on battery and in minimum brightness. Also the laptop makes a clicking noise randomly that is too concerning...
hope that these are just minor issues...

 

My 3810T had a bad screen, appeared that some of the LED backlighting failed. Sent back for repair using the fix my acer online tool. It took them one day of repair they replaced the LCD and they automatically performed the "rework". Laptop is back as good as new only took 7 days from shipping to receipt back to me and that was ground shipping both ways.

 

New Recall for 3810's?

 

nope, same recall.

 

Thought so.

 

Its about time they recalled some of the 8930 for their terrible overheating/throttling problems or at least fix some of the problems with an update. They can but they wont, my own fault for buying an Acer, never again.

EDIT Problem solved with throttlestop

 

Well i sent my 3810tg in for repair, didnt take long to get repaired, 2-3 days max, but its taken nearly a month to make its way back to me, its been all over the UK because DHL couldnt find sand at the frickin beach, absolutely useless courier and none of their customer service numbers work, you have to go to the website and use the number there to speak to a useless CSR who wont let you help her fix the half an address shes trying to deliver too, just put the f-ing post code into google maps!! Its not that hard but no they dont have google there i guess

Acer are ok

DHL their courier in the UK suck balls. Big fat hairy balls.

On an unrelated note DHL failed to deliver seeds to somone else i know Hopeless....

 

Just to settle some of the issues in this thread;

The specifics of the notebook recall are that the microphone wires get pinched in between the plastics, cutting into them, causing them to overheat and melt their insulation and then shorting across them or to motherboard, causing catastrophic motherboard failure.

I had a similar problem to one sited in this thread earlier, on 5100-series the factory image for Vista is corrupt but a fresh reload solves all.

as for the Warranty Stickers, in the USA, you are allowed as a consumer, to upgrade and replace "user accessable" parts yourself, without voiding the warranty. basically anything you can get at thru one of the removable covers, like the RAM, CPU, mPCI/mPCIE/mxm cards. the bluetooth dongle may or may not be included.

Acer has very few hardware QC issues, some of these are more to do with poor manufacturing plants; most of their component boards are made by FoxConn. but so are a large variety of other manufacturer's. For example on , going back to the 5100's , the southbridge is often breaking lands and needing to be re-mounted.

I would comply with the recall, and in the USA i would disregard any tamper-stickers. I have no idea about similar legal issues in other countries.

 

Has anyone not participated in the recall?

I have about a month before university starts and I don't know whether I should do the recall or not. I obviously want the laptop back before university starts.

I also have concerns, like some other people earlier in this thread, that the laptop will return in a condition worse than it went.

For those people that have participated in the recall, how have things been?

 

Let's stay on topic, shall we? tex217 didn't ask about the Acer quality, did he?

@ goldeneye215 You've got bad experience with Acer, we got it, no need to post it over and over again. If you don't have something to say ON TOPIC then don't post.

 

nice... censorship...

thanx

i dont think that is offtopic describing the bad build quality and the problems i have with the replacement timeline and the problems other people faced after receiving the so called serviced laptops.

 

sorry, but I have to agree with ATG...