5103 wlmi audio problems

Purchased new aspire 5103 wmli with vista. When playing video streams i get interference sounding like an old scratched vinyl. This is not heard when playing cds or games.

I also get an occasional error message.

ATi external event utility exe module stopped working and was closed. also mentions specifically ati2evxx.exe I have not installed anything on laptop, still as new.

Waiting reply from acer for 5 days now.

Anybody any ideas what is wrong, all help appreciated

 

Acer usually responds within that time frame 4-5days just hold on and wait. I hope when you sent them the email that you included your serial number that also speeds up the process. As for your problem vista is known to have many driver issues right now so it might be very hard to actually find the root cause of the errors you have reported. Because of vista's current issues this is why so many users now on the forum as soon as they get a new notebook they want to know how to get XP back on it . This is also why I am still on XP even though I a have a copy of vista ultimate (my 5102 came with XP pre-installed).

You could try checking to see if your drivers are up to date using the acer euro site for the 5100 series located here

I see you have the 5103WLMI which is the newer version to my 5102

 

i would guess that its a driver issue; i've had crackly sound on my 9300 with vista home premium on it in some instances such as games.

 

I'm trying to build a list of machines with a certain audio problem and have a simple, quick test to identify affected machines.

Hairy, I'd be interested in you getting in touch via ho300 at itsound.demon.co.uk as I haven't got any results for a 9303 machine.

 

well my unit is currently in for repair, and as far as i know there is more than one type of mainboard in use for a 9303 so the results may vary from unit to unit.

 

When you get the machine back, I'd appreciate a 'call'. I'm finding more depressing things out every day across a huge range of machines. Your machine is interesting to me because it would be the first Acer with dedicated ram.

There is a need to buid up data on which machines are affected and which are not.

 

hopefully the parts will come in next week some time and i'll be able to install them and get back to you on that. I'm getting a little impatient now cos i dont like waiting for things lol