The Notebook Review forums were hosted by TechTarget, who shut down them down on January 31, 2022. This static read-only archive was pulled by NBR forum users between January 20 and January 31, 2022, in an effort to make sure that the valuable technical information that had been posted on the forums is preserved. For current discussions, many NBR forum users moved over to NotebookTalk.net after the shutdown.
Problems? See this thread at archive.org.

    6920g iastor errors/freezes

    Discussion in 'Acer' started by JonathanS, May 21, 2008.

  1. JonathanS

    JonathanS Newbie

    Reputations:
    0
    Messages:
    4
    Likes Received:
    0
    Trophy Points:
    5
    So I have one of the new acer gemstone blues, the 6920g with T8300 and tv tuner, and other than the one dead pixel on the screen and taking some time to get used to the keyboard I've been very happy with it. However it sometimes randomly freezes up, sometimes for a few seconds and sometimes for a few minutes. It will generally eventually recover and carry on as if nothing happened. I thought at first it was only when playing WoW, but it has happened when not playing too.

    Looking in the event log, this corresponds to an error about iastor not responding within the timeout period. Googling shows a whole batch of errors with Dell laptops showing this error related to the Intel Matrix Storage Manager, but that seemed to be from 2006/2007, surely Acer would be using new/fixed drivers?

    Has anyone else noticed this error or have any idea how to fix it?
     
    JonathanS, May 21, 2008
    #1
  2. ATG

    ATG 2x4 Super Moderator

    Reputations:
    3,306
    Messages:
    4,461
    Likes Received:
    344
    Trophy Points:
    151
    ATG, May 21, 2008
    #2
  3. CQSTELUSH

    CQSTELUSH Notebook Consultant

    Reputations:
    38
    Messages:
    244
    Likes Received:
    0
    Trophy Points:
    30
    I have sent mine to the service. The subwoofer was not working and those 3 dead pixels...
     
    CQSTELUSH, May 21, 2008
    #3
  4. alobbr

    alobbr Notebook Enthusiast

    Reputations:
    0
    Messages:
    16
    Likes Received:
    0
    Trophy Points:
    5
    what is policy with dead pixels if found? do they replace or fixed for a price?
     
    alobbr, May 23, 2008
    #4
  5. CQSTELUSH

    CQSTELUSH Notebook Consultant

    Reputations:
    38
    Messages:
    244
    Likes Received:
    0
    Trophy Points:
    30
    I don't know, but mine with 3 dead pixels was sent to service (they know about two of them, so...).
     
    CQSTELUSH, May 23, 2008
    #5
  6. trinity999

    trinity999 Newbie

    Reputations:
    4
    Messages:
    1
    Likes Received:
    0
    Trophy Points:
    5
    I have / had the same problem.

    i found a great tip on www.paulscomputerservice.net

    I am pretty sure that I solved the issue on my computer by renaming this registry key:

    [HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\iaStor\Parameters]

    to

    [HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\iaStor\Parameters.Bad]

    Then reboot and see if that fixes your problem. Good Luck!

    Grtzz Trinity
     
    trinity999, May 31, 2008
    #6
  7. ATG

    ATG 2x4 Super Moderator

    Reputations:
    3,306
    Messages:
    4,461
    Likes Received:
    344
    Trophy Points:
    151
    There is new version of Intel Matrix Storage Manager, if you have problem you could give it a shot.
     
    ATG, May 31, 2008
    #7
  8. bigozone

    bigozone JellyRoll touring now

    Reputations:
    1,112
    Messages:
    2,730
    Likes Received:
    0
    Trophy Points:
    55
    i hate to say it but most manufacturers even the Best makers allow a very small percentage pf dead pixels even on NEW laptop displays...

    that's why it is a good idea to check the display before purchasing... you show the sales perosn the cash,,, and they usually will allow you to open the box to verify it's contents.... then just take it a step further... and insert a DVD with a few testing programs like CPUID or RM CLOCK,,, and there are some programs that test fro dead pixels just use the search button below in my sig...and search for

    laptop display test dead pixel


    later bigO
     
    bigozone, May 31, 2008
    #8
  9. CQSTELUSH

    CQSTELUSH Notebook Consultant

    Reputations:
    38
    Messages:
    244
    Likes Received:
    0
    Trophy Points:
    30
    Online shopping, so...
     
    CQSTELUSH, Jun 2, 2008
    #9
  10. JonathanS

    JonathanS Newbie

    Reputations:
    0
    Messages:
    4
    Likes Received:
    0
    Trophy Points:
    5
    Just if anyone's curious - support told me it might be indicative of a hardware problem, so I sent it back and got a replacement which has shown no problems. So, if you have the problem, the registry key thing might work but might just be masking an underlying hardware problem that'll still be there.
     
    JonathanS, Jun 4, 2008
    #10
  11. mi3x

    mi3x Notebook Consultant

    Reputations:
    20
    Messages:
    140
    Likes Received:
    0
    Trophy Points:
    30

    I loveeeeeeeee u Trin! +repped! :p
     
    mi3x, Jun 27, 2008
    #11
  12. TPAKTOPUCTA

    TPAKTOPUCTA Newbie

    Reputations:
    0
    Messages:
    3
    Likes Received:
    0
    Trophy Points:
    5
    one big THANK YOU from me. This fixed my Windows too :)
     
    TPAKTOPUCTA, Aug 4, 2008
    #12