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    9300 bluetooth/startup problem

    Discussion in 'Acer' started by Lubi, Aug 24, 2007.

  1. Lubi

    Lubi Notebook Consultant

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    hi there,

    I have problems with my Aspire 9300series with booting up. Everything was running fine till I installed one USB dongle from WIDCOMM. I worked but after reboot while the dobgle was still pugged in, it got frozen. Good, I removed the the dongle from USB, rebooted, worked fine.

    Then I got this Bluesoleil BT dongle. Installed drivers, didn't work, was saying "Plug-in the BT device" despite the dongle was in USB already. Well, I decided, ok, let's clean the whole thing and start all over again. I went to device manager and removed every single module including the word Bluetooth hoping that I will install next time I plug some dongle in. Rebooted and voila:

    Can't boot to anything.
    Safe mode
    Safe mode with networking
    Last working settings ... nothing.
    I always end up with a black screen and a mouse cursor in the middle, with which I can move, but that's it.

    The only option I managed to access from the boot screen was "Repair Windows" but:

    Startup manger finds no error.
    No recovery points made.
    Whole system recovery gives me error.
    No hardware issues either.
    Command prompt works but don't know what could I do with it.

    When loading into safe mode (before the black screen) I noticed the system stops for a longer time that it should when loading the file ..//system32\drivers\BTHidMgr.sys ..... so it's definitely a Bluetooth issue.
    I tried to find this file through Command prompt but it appears it doesn't exist...?

    I would really appreciate any help since I don't have any recovery cds or whatsoever...

    Thanks