The Notebook Review forums were hosted by TechTarget, who shut down them down on January 31, 2022. This static read-only archive was pulled by NBR forum users between January 20 and January 31, 2022, in an effort to make sure that the valuable technical information that had been posted on the forums is preserved. For current discussions, many NBR forum users moved over to NotebookTalk.net after the shutdown.
Problems? See this thread at archive.org.

    ACER 5740 Touchpad Issue

    Discussion in 'Acer' started by Oconnell84, Feb 25, 2010.

  1. Oconnell84

    Oconnell84 Newbie

    Reputations:
    0
    Messages:
    6
    Likes Received:
    0
    Trophy Points:
    5
    So I just got the new acer 5740-6491 model and the alps touchpad (multi-touch) does not work well.

    When in use the cursor jumps around the screen very erratically.

    Ive tried reinstalling the driver and using the synaptics driver as well. Neither work.

    Does anyone have support in this issue? Basically all I want is to scroll on the touchpad and doubleclick.
     
    Oconnell84, Feb 25, 2010
    #1
  2. Oconnell84

    Oconnell84 Newbie

    Reputations:
    0
    Messages:
    6
    Likes Received:
    0
    Trophy Points:
    5
    I'm still looking for support on this issue. Does anyone have a better driver? Maybe from another company that supports ALPS or Synaptics?
     
    Oconnell84, Apr 24, 2010
    #2
  3. sraffo

    sraffo Notebook Enthusiast

    Reputations:
    6
    Messages:
    21
    Likes Received:
    1
    Trophy Points:
    6
    I have the same problem, you found a solution?
     
    sraffo, May 30, 2010
    #3
  4. weinter

    weinter /dev/null

    Reputations:
    596
    Messages:
    2,798
    Likes Received:
    1
    Trophy Points:
    56
    Try using the 15.0.13 drivers from HP.
    Synaptics driver is generic it will work and the 15.0.0 drivers are much better.
     
    weinter, May 30, 2010
    #4
  5. sraffo

    sraffo Notebook Enthusiast

    Reputations:
    6
    Messages:
    21
    Likes Received:
    1
    Trophy Points:
    6
    But it's an Alps driver.
     
    sraffo, May 31, 2010
    #5
  6. Oconnell84

    Oconnell84 Newbie

    Reputations:
    0
    Messages:
    6
    Likes Received:
    0
    Trophy Points:
    5
    I just tried the HP driver and it disabled the multi-touch feature.
     
    Oconnell84, May 31, 2010
    #6
  7. weinter

    weinter /dev/null

    Reputations:
    596
    Messages:
    2,798
    Likes Received:
    1
    Trophy Points:
    56
    Oh then I must say you are pretty unlucky ALPS sucks.
    Big time.
    If you are using ALPS TP then you have to stick to ALP Driver.
    1)Blame Acer/ODM for using ALPS TP on your machine
    2)Blame ALPS for coming up with lousy device and driver
    3)If you didn't check before buying then it is just too bad. Choose Synaptics.
     
    weinter, May 31, 2010
    #7
  8. sraffo

    sraffo Notebook Enthusiast

    Reputations:
    6
    Messages:
    21
    Likes Received:
    1
    Trophy Points:
    6
    But the TP works with the HP driver? I just want my TP working with the scrolling function! If the multi-gesture function don't work It won't be a problem to me.

    What driver you installed?

    ALPS really sucks!
     
    sraffo, Jun 15, 2010
    #8
  9. Oconnell84

    Oconnell84 Newbie

    Reputations:
    0
    Messages:
    6
    Likes Received:
    0
    Trophy Points:
    5
    Goto the acer driver page and locate aspire 5741G and download the alps driver there. Its the newest driver, works well.
     
    Oconnell84, Jun 15, 2010
    #9
  10. sraffo

    sraffo Notebook Enthusiast

    Reputations:
    6
    Messages:
    21
    Likes Received:
    1
    Trophy Points:
    6
    I did what you said, and in the first 2 days it works, but after that I have the same problems. =/
     
    sraffo, Jun 29, 2010
    #10
  11. Oconnell84

    Oconnell84 Newbie

    Reputations:
    0
    Messages:
    6
    Likes Received:
    0
    Trophy Points:
    5
    So I ended up sending my machine back to Acer and they took out the crappy ALPS board and put in Synaptic's. Now its working perfectly. It seems some of them just don't work right and Acer knows this.

    Is your pc under warranty? Send it in if it is.
     
    Oconnell84, Jul 23, 2010
    #11
  12. sraffo

    sraffo Notebook Enthusiast

    Reputations:
    6
    Messages:
    21
    Likes Received:
    1
    Trophy Points:
    6
    How do you proceed to send you notebook to acer? I'm really thinking in that possibility. ALPS really sucks!
    Are you from USA? You had to pay for the shipping service? Where did you send?

    Thanks
     
    sraffo, Aug 9, 2010
    #12
  13. Jeffito123

    Jeffito123 Notebook Enthusiast

    Reputations:
    0
    Messages:
    44
    Likes Received:
    0
    Trophy Points:
    15
    Get a USB mouse. 1000x better! :D
     
    Jeffito123, Aug 9, 2010
    #13
  14. Oconnell84

    Oconnell84 Newbie

    Reputations:
    0
    Messages:
    6
    Likes Received:
    0
    Trophy Points:
    5
    Contact acer via their support website. I sent mine from WA to tx for $20 with ups. It took almost 3 weeks to return but they swapped out my ALPS for Synaptics and it works perfectly now. Although, my laptop was still under warranty.
     
    Oconnell84, Aug 10, 2010
    #14