ACER 6920-6508 Vista 64 can't burn DVDs

I am stumped, I purchased a 6920-6508 for my mother so she has a PC to get email, surf the web, do some web video calls with the grand kids and keep pictures on, etc. So this laptop came with 4gb of ram, a DVD RW+- and Vista 64 on it but I can't burn DVDs. It can burn CDs with no problems but I get no joy when trying to burn a DVD (I am using TDK DVD+R 1-16x 4.7GB media). It can read DVD just fine, and I took one of the DVD+R disks that I was trying to write on, over to my 4 year old PC with a DVD burner in it and I was able to burn a disk just fine and the 6920 could read the disk I just burned with no problems. Now if laptop came with a set of recovery DVDs I wouldn't be so frustrated, I just can't see my mother burning DVDs anytime soon, but I would like to burn a set of recovery disks so if she ends up trashing the system I can help her through a recovery process. Anyone else having this problem? I have it all set up for her, and I want to mail it off to her, but I dread sending it to her with out the recovery disks. I am wondering if there is just some kind of driver problem for the DVD burner not being quite 64bit ready and maybe it that can be upgraded to a working driver, or maybe there is some kind of work around, but I just don't know. Can anyone provide any assistance or insight? Does your DVD burner work in your 6920-6508? According to the DVD player is a Slimtype DVD A DS8A1P ATA Device and the driver version is 6.0.6001.18000.

Help!

Thanks

Brian

 

I can't help with that exact model, but it could be a DVD drive failure. To write requires a certain wavelength of light that maybe the laser cannot shine, meaning it's duff. Would certainly explain how it can read everything but not write to DVD.

 

I doubt it is a hardware failure, having work with PCs since they came out in the 80s, it does not feel like a hardware problem, but it could be. Before I make the call that the hardware is bad, I would love to hear from some one else who has this configuration or maybe even Vista 64 and the Slimtype DVD A DS8A1P ATA Device DVD+-R in their laptop, to see if they can burn DVDs. Can anyone else chime in maybe one of the other 6920s has a similar configuration?

 

I have gone to Microsoft's site and it does not look like this drive is certified for Vista 64. Is Acer selling a laptop bundled with Vista 64 with a drive that is not supported in that operating system?

The forum is preventing me from posting the URL because I have under 15 posts, so you will have to fix the URL it if you want to go there
winqual.microsoft.com/HCL/ProductList.aspx?m=v&g=d&cid=1006&f=64p

 

If the drive was incompatible with vista 64 it wouldn't work period. When you go to the device in device manager and look at the device does it say it's working properly. Also drivers for vista need to be digitally signed, so if it wasnt compatible, you wouldn't have a driver showing.

Have you contacted acer about this. It may be a hardware issue. Seems odd it will read but not write.

 

Yes windows says it is working correctly, just cant burn a DVD.

I have opened a ticket with Acer and I am awaiting a response.

 

Here are some details on the drive
Nero InfoTool 5.3.3.0
Drive Information
+-----------------
Drive
Slimtype DVD A DS8A1P
DVD±R/RW DL Recorder
Firmware Version CA14
Buffer Size
Type
2 MB
2007-06-06
Serial Number 804110264684
Vendor Specific 2007/06/06 19:44

 

got the same problem, same dvd drive, same drivers, but i work on vista 32

does anyone here have the solution to this problem?