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    ACER customer services is appalling

    Discussion in 'Acer' started by laskes, Apr 15, 2009.

  1. laskes

    laskes Newbie

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    I bought Acer 9920G laptop 3.5 months ago and was generally quite pleased with it so far.

    However, last week and switched it on and got this message upon load up:
    PXE-E61: Media test failure, check cable.
    PXE-M0F: Exiting Broadcom PXE ROM.
    Operating System not found    .

    Well, I got a bit worries, googled this on my other computer, some other forums mentioned that it could be due to the Hard Disk failure.

    Anyway, I took it back to the shop where I brought it from, the techy guy powered the laptop and it worked fine (???). He said it might be due to some loose wire inside that got back into place whilst I was carrying it to the shop.

    I was quite relieved, took the laptop back home, powered it and got the same error message as before!!! I unplugged the whole thing again, carried it around the house and it was working again (just).

    I then called Acer support line and spoke to the rudest man on Earth. I explained what happened and he said it was due to the loose hard drive. I asked if I could send the laptop back to them so someone could have a look at it and fix the loose hard drive. He said I would have to pay for this because the laptop was working at this current moment. I told him that the laptop was only 3.5 months old and still under warranty and I should not pay for fixing any manufacturing defects. He then said that it was not Acer's fault because I did not buy the laptop from them but from the shop. When I said how it was shop's fault that they receive faulty products from the manufacturer, he told me that he could not help me because "operating system going missing" is a software issue and nothing to do with Acer.

    This is the most appalling customer service I have ever witnessed - it's absolutely shocking!
     
    laskes, Apr 15, 2009
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  2. HerrKaputt

    HerrKaputt Elite Notebook User

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    It is quite rude, but in reality if you buy a computer from a store, in many cases you can invoke warranty to demand repairs from the store staff (many times they just send them to the manufacturer, but not always).

    I think it is worth your time to call or visit the store and ask them to take care of the repairs. And I agree, the customer service was very rude...
     
    HerrKaputt, Apr 15, 2009
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