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    ACER support policy!

    Discussion in 'Acer' started by blew, May 16, 2007.

  1. blew

    blew Newbie

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    Hi

    I had some hardware troubles with my laptop, my motherboard had gone bad, so I had to take my laptop to service.
    No problem here, I did that and told them that it was the motherboard and I even told them what was wrong!
    I also told them that the most _not_ touch the hard drive, its not necessary nor an part of the problem. (Off course I took an extra backup, just in case)
    When I got my laptop back they had changed the motherboard and it was working fine again, hurray, but. . .
    I wasn't able to login anymore with my normal user/pw. They had blanked out the admin/my user, password. It was blank!
    There is four questions here;

    1) Why didn't they told me the new (BLANK) password?

    2) Why did they reset it? Why? I refuse to believe that ACER can't come up with anything better! What about an WinPE disk? Or even Knoppix or any other live distros would do just as good!

    3) Doesn't ACER know how EFS with NTFS works? If you reset the password and you have EFS enabled, all your encrypted files will be lost! And people usually doesn't take backup of their private EFS key!

    4) This is the first laptop I privately sends to service. Is this normal behavior on any other fabrics? Have any other of you had the same problem with ACER?

    Regards
     
    blew, May 16, 2007
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  2. Arla

    Arla Notebook Deity

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    Basically this is normal procedure for MOST notebook manufacturers, actually you are "lucky" in that they only blanked the password, they didn't just wipe the drive completely.

    In most cases assuming the computer boots they will just wipe the hard drive to a clean image so that they can be sure that it's not software you've installed.

    As for EFS, well I know quite a lot about computers and have NO CLUE what you are talking about, so IMHO most HARDWARE techs aren't going to know either.
     
    Arla, May 16, 2007
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  3. Zoomastigophora

    Zoomastigophora Notebook Evangelist

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    Is EFS the new file encryption system in Vista i.e BitLocker?
     
    Zoomastigophora, May 16, 2007
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  4. andyasselin

    andyasselin Notebook Deity

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    If you have any issue future just send it with out that hard disk in it

    they will let you they was paper when you sent it on fourm that you had agree to about they policys
     
    andyasselin, May 17, 2007
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  5. vestige

    vestige Notebook Consultant

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    Every time I have called them and in the emails they send out they say to remove any BIOS or Windows passwords, or at least include them when talking to the CSR on the phone so that he/she may add them to the repair info.

    They also tell you to backup your files too.

     
    vestige, May 17, 2007
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