My Acer 1640Z crashed when doing a system restore to an earlier date. Now when I try to start the machine following the Windows XP start up screen I get the following error on a Blue Screen.
Stop: c000021a (Fatal System Error)
The windows logon process system process terminated unexpectedly with a status of 0x0000135 (0x00000000 0x00000000).
The system has been shut down.
I have tried to boot using the recovery disc and a Windows XP disc but this makes no difference & I get the same error.
I don't want to restore the factory settings as I will lose information on the hard drive. Will I be able to recover the Hard Drive Information using a USB to Sata cable & another laptop then try restoring the factory settings.
Any help/ advice would be greatly appreciated.
Thanks
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Yes- if you connect the HDD through a SATA-USB bridge you will be able to retrieve your personal information from the HDD.
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While you're at it do yourself a favor and upgrade to Windows 7 if possible.
You may also want to read this first: Blue Screen error message Stop: c000021a {Fatal System - Microsoft Answers
Go to second page, first post on page appears to be the real fix.
Acer 1640z Won't boot
Discussion in 'Acer' started by gaz7952, Jun 17, 2012.