Acer 8920g not 1080p?

Not sure if this will affect my purchasing one or not...but this sure sounds like shady false advertising to me:

http://www.smarthouse.com.au/Home_Office/Notebooks_And_Tablets/L9F4A3B6

 

And to add even more to the confusion..

http://www.smarthouse.com.au/Home_Office/Monitors_And_Screens/C8H4X6U9

 

Well I'm glad you posted this, this will help me abstain from buying one.

The real question is - If the notebook's LCD is displaying 1080i only, what is it's actual native resolution? LCD's are fixed-pixel displays, and there really isn't any such thing as a native 1080i LCD panel. It's either 720p or 1080p. 720p panels are often marketed as 1080i to make them more appealing, as they can handle a 1080i input, but you're never actually getting more than 1280x720 pixels worth of detail. If the panel is a true 1920x1080 panel, why would they run it in interlaced mode? It certainly isn't a technical issue as there are countless notebooks with native 1920x1200 resolution. I'm wondering if they're actually using a 1280x720 panel and running it at 1080i. If so, that's really, really lame and they're going to get hit with lawsuits.

 

I just bought one last night, and I feel totally duped. Best Buy's website specified native resolution as 1920 x 1080. All the packaging and labeling also say this and WUXGA, in several places. After setting up, I right-clicked on background, went to 'personalize', then 'display settings', moved bar to highest resolution, and it clearly reads, "1680 x by 945 pixels". Can you say 'class action'?

 

http://www.bestbuy.ca/catalog/proddetail.asp?logon=&langid=EN&sku_id=0926INGFS10107471&catid=26975

Acer Aspire 18" Laptop featuring Intel Core 2 Duo Processor T5750 (AS8920-6952) - Bilingual
The Acer Aspire Gemstone Blue Notebook features an enormous 18.4-inch widescreen display, the super power of Intel Centrino, and amazing features that make this one powerhouse laptop for all your digital needs.
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Product Features

* With an astounding 18.4" CineCrystal widescreen LCD, built-in WiFi link, high definition Blu-ray Disc player, SuperMulti double-layer DVD drive and a staggering 640GB of storage space, the Gemstone Blue is designed to let you do it all from just about anywhere.
* The impressively powerful Intel Core 2 Duo processor helps you multitask at lightning speed, while NVIDIA GeForce graphics bring everything on your screen to life with brilliant, crisp clarity.
* Equipped with the 2nd generation Dolby Home Theatre 10 audio, featuring Dolby Digital, Dolby Digital Live, Dolby Pro Logic IIx, Dolby Headphone, Dolby Natural Bass and Dolby Sound Space Expander technologies, your games and movies will always be in high definition with True5.1 surround sound output.
* The touch-sensitive CineDash media console device puts you in full control of your digital entertainment by responding instantly to the lightest touch, launching your media on the fly and controlling volume levels.
* Four Easy-Launch buttons for WLAN, Internet, email and Bluetooth allow for seamless connectivity.
* The Acer Bio-Protection fingerprint solution featuring Windows logon is designed to keep your confidential documents and media secure.
* Use the 4-way FingerNav to launch and navigate through your favourite music, websites, applications and more with the swipe of a finger. It’s easy with Acer’s innovative "Launch" applications.
* Integrated WiFi: Intel Wireless WiFi Link 4965AGN (Dual-Band Quad-Mode 802.11a/b/g/Draft-N)

Please Note: This product contains both English and French operating instructions and system software. In this context GB or Gigabytes refers to 1 Billion Bytes. The actual formatted capacity will be less.
Product Details

Web Code: 10107471
Mfr. Part Number: LX.AP50X.360
Base Features
Approximate Battery Life 2
Hard Drive Speed/Capacity 640GB 5400RPM
Optical Drive Blu-Ray ROM With SuperMulti DVD+/-RW DL
Processor Speed 2.0GHz
Processor Type Intel Core 2 Duo T5750
RAM 4GB
Screen Size 18"
Graphics
Discrete Video Memory Yes
Expandable Video Memory Yes - Up to 1280MB (Dedicated + Shared)
Graphics Chipset NVIDIA GeForce 9500M GS
Integrated Video Memory Yes
Native Screen Resolution 1920 x 1080
Upgradable Video System No
Video Memory 512MB
Audio
Audio Chipset Intel PM965 Express
Audio Output Acer CineSurround
Digital Input Yes
Digital Output Yes
Hardware Volume Control Yes
Integrated Amplifier No
Integrated Microphone Yes
Microphone Input Yes
Speaker Wattage Not Provided By Manufacturer
Speakers Yes
Inputs/Outputs
Card Reader Yes
Card Reader - Compatible Memory Types SD/MMC/MMCplus/MS/MS PRO/xD
Composite Output No
ExpressCard/34 Input No
ExpressCard/54 Input Yes
HDCP Compliant Yes
HDMI Port Yes
IEEE 1394 Input/Output No
IR Receiver Yes
Number of Touchpad Buttons 5
PC Card Input ExpressCard/54
S-Video Output No
Type of Keyboard Bilingual
Type of Modem V.92
Type of Pointing Device Touchpad
USB 2.0 4
VGA Output 1
Webcam Yes
Networking
Ethernet Port 10/100/1000
Integrated Bluetooth Yes - 2.0 EDR+
Integrated WiFi See The Features Section
Power
Battery - Capacity 4800 mAh
Battery - Number of Cells 8-Cell
Battery Type Lithium-Ion
Computing Features
Processor Cache 2MB L2
Removable Storage No
System Bus 667MHz
Software
English/French Software Bilingual
Loaded Software 1 Microsoft Works
Loaded Software 2 Adobe Reader
Loaded Software 3
Loaded Software 4
Pre-loaded Operating System Microsoft Vista Home Premium 64-Bit
Accessories
Headphones No
Remote No
Product Features
Notebook Depth 30.0 cm
Notebook Thickness (closed) 4.4 cm
Notebook Weight (including Battery) 4.1 kg
Notebook Width 44.1 cm
Warranty Labour 1 Year
Warranty Parts 1 Year

While we strive for accuracy, Best Buy reserves the right to make changes at any time, without notice, to prices, descriptions, images and policies. Web store prices, products and promotions may differ from our retail stores. Click here for full terms and conditions.

 

i dont care really, though some multimediaphiles will

 

It's not only false advertising, it's the fact that WUXGA is 1920 x 1200, not 1920 x 1080, so there are layers of deception from Acer, and sellers (how can they not do a simple check like this on their items for sale). I will bet the Better Business Bureau will be quite interested, among others.

 

Well, I own one of these babies and it's 1920x1080. I don't know wtf are those guys at smarthouse talking about, I can use any res up to 1920x1080. There is no interlacing whatsoever. In fact, the only interlaced monitor I had was from my first PC, back in 1992, which had 1024x768 interlaced and the flickering was really annoying.

As soon as you lower the resolution, everthing gets fuzzy, like in all LCD screens.

So this is a 1080p screen, no doubt about it.

 

so now what?

 

Enjoy your laptop and don't even think about those losers posting fake news at smarthouse.

 

I'm not being able to set more than 1680x945 also!

Why God, why?

 

Class Action Lawsuit Time

 

I have no idea, mine works fine.

 

So there is a software problem... because I don't know anything about a 8920 without a Full HD screen.

 

What about visiting the acer website ( http://support.acer-euro.com/drivers/downloads.html) and downloading the latest display driver for your video card, that might just do it, worth a go...

Drivers get updated all the time, and once the machine is boxed and ready for sale it dont get updated again until the user updates it.........

 

I've got the same problem with AS8920-6952, the 9500M GS video card cannot be set to a higher resolution than 1680 x 945.

How does Acer get to call it 1080p ?

Spent a day so far looking for new drivers, no luck. Tech support help phone line is useless. Got an e-mail in to Acer, but don't expect much.

What model number is the unit that can get to 1920 x 1080 resolution, same as mine ?

 

There are 2 different LCD's being used in the 8920, one is full 1920x1080 and the other is referred to as the HD+ screen, which is the one with the max resolution of 1680x945. Unfortunately, most of the retailers selling these are advertising the full 1920x1080 screen, when many of them have only the HD+ 1680x945.

I went through this ordeal with Microcenter a few days ago. They are listing the AS8920-6837 model on their site with full WUXGA screen...

http://www.microcenter.com/single_product_results.phtml?product_id=0292873

But when I got it home it was a different model entirely, AS8920-6961, which had the crappy 1680x945 screen. I was very upset and took it back the next day and was able to get a full refund after butting heads for a while with the manager.

This is false advertisement, plain and simple. If you've received a computer with an LCD screen that does not match the quoted spec, return it and demand a full refund. Acer has a pretty poor reputation in general when it comes to customer care, but this is inexcusable.

 

Well I'm asking questions of both BestBuy.ca, where I bought it and Acer Tech Support. I'll let you know what I learn, but the 8920-6952 is clearly advertised everywhere as 1920 x 1080. I suspect they've got a bug in their Vista x64 bit NVIDIA driver for the 9500M GS.

 

Not a hope in hell with either party. Acer Tech Support even started arguing with me that the 8920-6952 didn't have a 64 bit operating system. These guys are bad news.

 

another victim over here. bought this bugger from Best buy. Then bought another 8920-6983 from NC##, which supposedly has the 330nit brighter scree. Boy was I disappointed, the 330nit unit was much dimmer and had very uneven brightness, after 10min of viewing websites with a white / solid colour background, my eyes were really tired. So 1 line was falsely advertised, the other apparently didn't live up to its specs. Now am stucked with 2 crap products and am not too sure whom to turn to to resolve this matter.

 

Nice -- this is what I got from NC##.com (if youknow whom I'm referring to). Exactly what I expected, both parties deny any responsibility and the customer is stucked in the middle. Anyone has any ideas as to where I can lodge a complain or anything to get back a refund or replacement...Fair Trade Tribunal any help?

Hi xxx,
I have been able to pull up the invoice but unfortunately as it is attached to a salesman, the best I can do is to issue a return number to have the unit inspected by Acer. If they do deem the unit defective, we would be able to obttain a new replacement for you. In regards to a refund, that would be something you would have to discuss with your salesman. For your reference, your invoice number is .

 

smart move -__- NC**, pushing the blame to your own employees who were hired by you and paid a salary by u. Any1 up for lodging a case against Acer/BB/NC** with the Competition Bureau?

 

Hey bobo,

Does the 8920-6983 video card drive the screen to full HD, 1920 x 1080 resolution, or does it top out at 1680 x 945 like the 8920-6952 from BestBuy ?

 

Can any of you guys put Vista 32 bit on it and see if it will output 1080 ? I want one of these but only if I can get 1080....Thx Asab

 

Three words, fellows: Better Business Bureau.
File a claim and see some results.

 

well I just ordered one of these from BB and I am going to be pissed if it cant do 1920 x 1080. Both BB, CC and even Amazon advertise this same model as having 1920 x 1080 res. How the heck could this be so screwed up?

 

http://www.bestbuy.com/site/olspage.jsp?skuId=8854607&type=product&id=1209166341108

this is the same specs and model number on the acer site and they both say 1920 x 1080???????????/

 

i think its quite clear this is not Acer's fault.

each of these retailers have no idea what the differences are - do they employ staff that understand SKU's?

i guess not.

 

I just bought my 8920 from Staples Claimed that it is 1080P but the card will not support it. Has anyone had any luck with this issue. I am about to begi the fight with Staples about selling me this laptop and claiming it is 1080p. They are going to receive newer models in a few days, and am thinking that they will have to provide me with what I supposedly paid for at no additional cost to me.

 

i suggest all of those who bought the 8920G and did not get a 1080P display to make note of the serial and model number.

try to match t his up with Acer's website - better yet, ask Acer if this correlates to the Full HD model.

these retailers have NFI what they are doing.

 

Acer is one messed up company when it comes to model specifications.

When I told them the serial no. and model number (8920-9652) they said it was a 1920 x 1080 screen but the only suggestion they had was to reinstall the driver. The video card insists that I have a 1680 x 945 screen. I tried the latest drivers from laptopvideo2go and the video card still insists it's a 1680 x 945 screen.

Then we got into a stupid argument with Acer insisting I had a Vista x32 OS, when it actually has Vista x64 bit OS. I finally gave up and am returning the unit to BestBuy.

I also find the Acer web site very deficient in specification details, you really can't tell what you are buying. I strongly recommend that people only order the 8920 from dealers with a very good return policy. There's something wrong with the newer 8920 product that Acer is shipping lately, total confusion, and there's not a hope in hell of getting it fixed by customer service. If you can't see it with your own eyes, don't believe the published specs.

 

what country are you folks from?

i cant believe the sorts of incompetence being encoutered here...

 

Canada for me, but i'm not sure where the technical support is located

 

This happened to me too. At least at Microcenter it looks like Micro Center bought AS8920-6837 notebooks which have 1080p panels- this what they advertise. The problem seems to be that Acer shipped them the wrong models. The outside box has the MFR Part Number for a 1080p notebook, but inside is a AS8920-6991 notebook with a "HD+" panel with only 1600x900 (about) resolution. The graphics card is the same and is capable of 1080p output to TV or panel, but the panel is not 1080p. In my case, they pulled all the 8920s off the sales floor and are trying to get the right notebook from Acer.

 

HA! fu@king BB....just went into BB to return this product. told the freakin manager about the problem (false advertising)...guess what Mr Hotshot said about BB listng this on their website as 1080p but the lptop outputting at a max of 180x945....

"It's acer's information. "
Me:"so the customer can't rely on BB or acer's information now"
Manager:"It's acer's information."Deadpan look
Me: "I want to exchange the unit for another 8920g unit which you claim comes with the 1080p & firmware update."
Him:" No we cant do that."
Me:"I'm still in my return period"
Him:no we'll have to open up a box and we can't do that


....ahhh wtf, what's gonna happen if we all file a complain against BB canada through the complains office or sth, will we be compensated, ****...from the mfg dwn to the retailer there is no reliable party.

and the best part of it all is that these floor managers and Tech support question your intellect to make u feel like a fool for even brining up sth that they are obviously at fault with - fase advertising...

 

for all those who are interested in initiating a class action lawsuit / lodgng a complaint with the business practice bureau against BB canada, here's a simple 6 step website hosted on the gov agency's webpage

http://consumerinformation.ca/app/o...ssionid=0000ZUBioCNvII9lfhZZchKPhSY:1247nmkvi

it takes 1 person to start a movement

I am just p/o that I am made to feel like a fool when the consumer has been falsely led by the retailer/manufacturer

 

by the way, if you have gone back to BB ,have spoken to manager & have been stonewalled, make sure you get down the particulars of all whom you have spoken to at bestbuy, esp the managers....& knowing the exact name of whom you have been in contact with will help your case much better. I know mine, he'll be sorry for speaking down on customers like me

 

Acer has told these retailers (and us customers) what the 8920G specs are, by printing it everywhere on their advertisements, description lists, packaging, owner's manual, and stickers. There seem to be a few versions of this 8920G, but they almost all say they have a higher resolution than they actually do. If you have one that is as advertised, let us know more info by posting on here, please.

What we need to do is get the retailers on our side, against Acer, and organize that way. It doesn't look good for a top ten laptop manufacturer to be lying to their retailers and customers. My Best Buy (brand new; two hours drive away!) manager is embarrassed by Acer, as all retailers are. We need to unify, cos we are all getting jobbed on this.

Contacting our local Acer rep might be a start... that's what I'm going to do, after our bank holiday tomorrow (Canada). If anyone had this laptop with the native resolution as advertised, can you post here and let us know some details, like, the further four digits of your model number, when and when you bought it, and so forth, to help our info gathering here.

Returning the unit for a refund is do-able, and will be a huge, expensive hassle for me, and I am being given an extension on returning while we sort this out. I also want the resolution advertised... I'm not going to just roll over on this one.

 

Well I picked mine up from Microcenter today...The Model number is 8920G-6961...It has HD + Screen and the T5750...I am working with the Microcenter Rep and hope we can sort it out but for now cross this model out as 1080P its only the HD+ screen...It looks very good tho and remember its a better Rez then 720 P but still its not 1080 like they say in store and on box. However i can say for a 18.4 inch screen you would not tell much diffrance between 720P and 1080P other then smaller text lol....

The laptop its self has the RIGHT lable on it tho. The say its Full 1080 playback and it can do that out of the HDMI..No place on the laptop does it say 1080P LCD only HD + LCD....

Hmmm.....

I think Acer is gonna blame the retailers and the retailers are gonna blame Acer...

So overall im gonna keep mine as I like it and for a 1000 bucks what the heck man bluray 5.1 18.4 screen sheesh 2 years ago you would have payed 2500+ for this screen rez lol....

Asab.......

 

It's not about the cash, it is about the principle of being misled. If one retailer/manufacturer manages to get away with it, & no one does a slight thing about it, sooner or later consumers will be on the losing end when most retailers/manufacturers catch on to this.

Its like buying food tainted with lead when no where on the label's ingrediant list does it say that it has lead.

Elisabeth, did you buy yours from BB too and was it the 8920-6952 model?

 

Elisabeth, i think we are in the same province , its a public hol tomorrow for me too

 

Sorry bobo84 i was only saying that as for the computer we have its not bad at all(at least to me) Retailers I think only go by the maufacturer so in this case Acer said yeah 1080P Playback meaning through HDMI and all the retail stores said cool 1080P LCD screen at 1150.00 with bluray. Most of these chains suck bigtime and care less what they do...

I agree they should say its a HD + screen not 1080.

But I will say again I have a Dell XPS 1730 with 1920 X 1200 /Bluray and I prefer the 18.4 at the HD+ Rez its packs a LOT more punch with bluray its got depth the Dell screen dreams about lol...Also there is no way in heck the other true Acer WUXGA screen is the same price I bet its a lot more money because no one else has a 18.4 screen size at 1080P ..SO the laptop price will go up a LOT....

But im all for you guys getting after BB and all the others for not putting the right info on there.

You should also contact the HD alliance guys as they set the spec up for when HD screens should be called REAL HD heck even Sony on there 22 inch models are not 1080P... Most Manufactures know small screens do not look that much better at 1080 so they keep costs down .....

Asab...........

 

Yes, it was the 6952, bobo84, and you can see the BB ad a few pages back that I posted on this thread. In fact, it's still on the bestbuy.ca website as well, here: http://www.bestbuy.ca/catalog/proddetail.asp?sku_id=0926INGFS10107471&logon=&langid=EN where it lists the "Native Screen Resolution [as] 1920 x 1080".

I'm hoping we get more info from valrond, who posted a couple of pages ago, about what he has and where he got it... he shows a native resolution like we all thought we had... we all bought these in good faith.

This is a paragraph from bestbuy.com on a similar model, the AS8920-6048:
"18.4" AcerCrystal true HD TFT-LCD widescreen display with 1920 x 1080 resolution; Acer GridVista allows simultaneous multiwindow viewing", although above that, it says: "This laptop lets you enjoy high-definition movies on the go with its 18.4" Acer CineCrystal widescreen monitor with support for 1920 x 1080 resolution, plus a Blu-ray Disc-enabled DVD±RW/CD-RW drive. " (on the go? 'with support for' what... an additional monitor?) http://www.bestbuy.com/site/olspage.jsp?skuId=8854607&type=product&id=1209166341108

 

Here's another on Amazon.com, quite specific wording that it is the laptop display with HD, and not just its potential on an additional monitor: "The Acer Aspire AS8920‐6048 18.4” notebook PC features the latest in notebook HD technology including an 18.4” true HD 1920 X 1080 LCD panel..." http://www.amazon.com/dp/B0019FP528?smid=ATVPDKIKX0DER&tag=cnet-pc-20&linkCode=asn

 

The Model everyone needs for TRUE 1080P is 8920G-6671 its 2364.10 here..

http://www.provantage.com/acer-lx-ap70u-069~AACEN0FC.htm

Heck of a lot more for the money BUT wow very $$$$ ....

I might order one by the end of the week.......Asab.........

 

I don't like the return policy, it's at Acer's discretion and I'm not comfortable with the competence of Acer support, they were complete idots with me.

 

The fact remains that we are involved in a case of false advertising, not a search for 'true 1080P' (which we were promised), but thanks for the helpful link, Asab, for more comparisons ~ now we have a benchmark for what we in good faith thought we were buying, and, I wonder if this provantage Acer will actually have the screen IT advertises...

 

I am also a victim of this fiasco. I bought the laptop expecting it to go to 1920x1080 as specified. This is not a simple matter of false advertising. It is a matter of bait and switch. The model that was sold to me was a 6920-6837. That's what is listed on Microcenter's website and that is what they sold me.

I get it home and open it up and find it is a 6920-6961. That means that they sold me one thing and gave me something else. It isn't that they advertised I was buying 6920-6961 capable of 1920x1080. That would be false advertising. They very clearly sold me a 6920-6837 and gave me a 6920-6961.

I only found out about this after wondering why it wouldn't go beyond 1680x945 and searched on Google and found this thread.

Also, if you go to Acer's website, they list two configurations of the 8920, both of which are "the first 18.4" laptop with Full 1080p 1920x1080 resolution". The funny thing is that the 2 versions listed are 6671 and 6048. The 6048 has a T5550 procesor with 3GB ram. The 6671 is a T9500 with 4GB Ram. My model is at T5750 wit 4GB ram.

The manufacturing date on my 8920 is July 14, 2008.

Bob in Texas

 

Hi Elisabeth.... I do understand your point the stores did put False Advertising Out there...I hope you all get it righted by them...

I am gonna order from either the link above or this one I also found...

http://www.pcnation.com/web/details.asp?affid=305&item=T10619

Its a bit cheaper there and I will make sure I tell them of the HD + Screen vs the WUXGA + Screen its also WCG+ 100% Color Range...

I will just give this laptop to my son...He will love whatever I give him for school.....Asab......

 

Asab, your son will love a new laptop of any sort! That is great ~ my kids have taught me most of what I know about computers, and I sure am learning a lot with this issue. Anyway, are you going to talk to whomever you buy another one from, and ask them if they have a display model where they can check the native resolution on it, before you buy? Also, I wonder if you all would agree that we might all do better to stick to the numbers (1920 x 1200, 1920 x 1080, etc.) rather than letters (HD, WUXGA, etc.) to keep it specific, so we don't get buried under 'shades' of truth... ;^D