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    Acer AS5750 - please complete operating system setup process before doing system recovery

    Discussion in 'Acer' started by olleball, May 26, 2012.

  1. olleball

    olleball Newbie

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    Hi! Long story short - i need to factory reset a Acer AS5750G-2638675Mk. It has only been used for a few days (not by me). However, when i boot and press Alt+F10 and enter Acers recovery management - it won't let me initiate a system recovery. All it says is "please complete operating system setup process before doing system recovery". All i can do now is press OK and the system will reboot.

    I checked the partitions of the HDD and they seem intact...

    I checked in BIOS and D2D recovery is set to enabled. I have made system recovery on many different Acer models prior to this one but this one gives me headaches.

    Unfortunately i have no CD's.

    Any ideas? Im out of luck here.

    Thnaks in advance.
     
    olleball, May 26, 2012
    #1
  2. popeye1128

    popeye1128 Notebook Consultant

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    So it does boot normally into windows if left alone or will not boot normally, that is why you're trying recovery?
     
    popeye1128, May 26, 2012
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  3. olleball

    olleball Newbie

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    It does boot normally into windows if left alone. However, this is a computer which is going to be sold and i want the guy buying it to have it factory restored.
     
    olleball, May 26, 2012
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  4. popeye1128

    popeye1128 Notebook Consultant

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    I see. Did a search for "please complete operating system setup process before doing system recovery" and what I'm finding is the restore files may be corrupted.

    This may be of some help: How To Reset Windows 7 To Original Factory Settings [Complete Guide]
     
    popeye1128, May 26, 2012
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  5. olleball

    olleball Newbie

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    Well, i suppose i could clean it that way. Thanks for the tip.

    However i was still thinking if there is any way to get past this message just to make a factory reset. I have been using google to find a solution and it seems this is a rather common issue, especially with acer, but i cannot find a solution. Guess i will need to give Acer a call.
     
    olleball, May 27, 2012
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  6. popeye1128

    popeye1128 Notebook Consultant

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    One last thing. Did you try going into the Acer Recovery Manager and creating a recovery disc?
     
    popeye1128, May 27, 2012
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  7. olleball

    olleball Newbie

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    Well, no. I guess i should try that as well :)
     
    olleball, May 28, 2012
    #7