Acer Aspire - Problems in CHKDSK

Hi there,

I seem to be having problems with an Aspire 5610. Everytime I run CHKDSK, i get different errors, but the error that seems to always appear is that:

1) ntuser.dat.log isn´t valid.
2) system.log isn´t valid.
2) \SoftwareDistribution\DataStorage\Logs\tmp.edb has problems.

Does anyone have any ideas?

Stuart

 

It seems that there are errors on your disk and to fix them, you need to run CHKDSK with options /F/ R

 

Hi there

Thanks for your reply. I´ve tried that it doesn´t make any difference! Sometimes it comes up with errors in the PREFETCH folder as well, incluiding errors with CHKDSK itself.

I´ve also tried system restore, SFC, defrag and nothing works!

Any more ideas?

Thanks

 

I think your drive is dying. Have you tried running the HD manufacturer's utility?

 

I only bought the laptop last week! When I try to run the Acer restore facility, it says that it´s not installed on my system and I wasn´t given any CDs to reinstall windows.

 

Oh...Since it's on warranty, let the acer techs fix it for you
I think the HD is a lemon

 

Can I take it back to MediaMarkt because I can´t find on their website a local address?

 

If it is under 30 days yes. Get it there a.s.a.p

 

Sorry for being such a pain...I just ran CHKDSK again and it said there were no problems, but if I do it again tomorrow for example it will appear with the same problems. Does this help anyone to solve it? I don´t kno if that means it´s not physically broken and it´s just a software problem? Plus, I can´t take it back to the shop in this state because if it doesn´t draw any problem when they test it, they´re going to think im crazy!

 

Have them refund you and get another lappy, say ASUS

 

I think it's normal to get file system errors in chkdsk if you run it on a mounted partition.

 

I don´t know what a mounted partition is, but I can tell you this:

It´s an 80GB HHD, split into two partitions (ACER & ACERDATA) and displayed as two drives in My Computer. It´s using FAT32 (NOT NTFS) and it always seems to display errors with SOFTWARE DISTRIBUTION, PREFETCH folders or TEMP files like: ntuser.dat.log, system.log, tmp.edb and sometimes Internet Explorer & CHKDSK itself (because they are open when I do the scan).

 

Have you tried scheduling the scan before booting into windows?

 

The screen normally disppears so fast I don´t have time to see. I did it this time before it booted windows and it was OK, and run it again when Windows had loaded, and this is what I got: problems with the programs running?

CHKDSK & CMD

 

Run it with option /f like this "chkdsk c: /f".
Then answer no on the first question where it offers you to unmount parition forcefully and yes on the second question where it offers you to schedule a run during next bootup. This does what bender suggests above, and I think it's a good idea as well.

 

Try Milky's advice. If there's no error, then everything is fine. Also, it is perfectly normal to obtain errors on a mounted partition as windows have locked these files.

 

Hey guys,

Thanks for the help. Everytime is still the same - nothing has changed. Although it´s normal for errors, is it worth getting it changed?

 

Do you know which hard disk is it? Seagate? Fujitsu? Hitachi?
I would run the HD utility from these manufacturers to be on the safe side.

 

It´s an Hitachi, but I don´t know what type. And the OGT Diagnostic Tool is only for certain types http://www.hitachigst.com/hdd/support/download.htm#OGT

 

You need the DFT one
http://www.hitachigst.com/hdd/support/download.htm#DFT
Download the cd image and burn it on a cdrw. Run the quick level test first, then the full scan. Warning: The full scan may take ages

 

Did you get errors in the boot process? You did reboot, no?

Anyway, if you still get errors in chkdsk with windows running, that's still normal.

 

I run the scan for the next bootable session WITHOUT automatic fix, and it didn´t encounter any errors. Guess that´s a good sign? And I guess it makes more sense now that it´s because the disc is partitioned (or mounted somebody mentioned - I think that means the same?)...because it says in the images that I´ve put up that the files are invalid, NOT corrupted - and they´re temp files anyway...I suppose aswell because Windows is using them at the same time.

Thanks so much for your help guys.

 

no problemo. glad you figured it out.

 

sbrown86: Right, it's because the files are in use that chkdsk gets confused.

Mounted means that the files on the partition is accessible from windows. It's common with laptops to have a hidden partition with recovery files on that cannot be accessed from windows (ie not mounted).