Acer Aspire 5100 - 5455 DVD Burner/Drive problem

Hello, fellow acer owners. i recently purchased an Aspire 5100 - 5445 laptop for about 700. Specs: OS windows Vista, AMD TURION 64 X2 TL-56 (1.8ghz), 15.4 CrystalBrite LCD, ATI Radeon Xpress 1100, 160gb HDD, 1 gig ram dd2 and the problem the dual layer DVD burner/Rom drive.

Heres the problem i encountered. i decided i was bored one day in my dorm and decide to rent some DVDS in the campus library to watch to pass time. This was the second time i used the DVD-ROM/RW drive. So i put it in the drive and it wont load the DVD, so i thought it was proabably scratched so i put in another dvd iit does the same thing. It makes a "WRRR WRRR" sounds trying to load or something but it is failing. so i thought it must be an outdated driver or something so i check the drivers and they are the latests one so no go there. then i called tech support and they just yawned at me and go to acerpanam.com. They service is just horrible. so can anyone help me o nthis or should i clear decided to call the drive defective?

Thanks for helping and having your attention for my matter

 

anyone can help? bump?

 

Hi
have you tried playing anything else in your drive, like a music cd . If so do you get the same problem, and wrrrring sound? Is the disc pushed firmly into place? Since you just bought this laptop Id be bringing it back and getting a replacement from the store asap.
Otherwise perhaps uninstalling the drive and rebooting the system so it re-installs the drive may remedy it.

good luck

 

well it reads cds and stuff a champ. and i think i put the disc in the drive firmly, the only thing is i forgot where i placed the receipt. How can i reinstall the drive? and wouldnt i need recovery discs to reboot?