Acer Aspire 5738G heating problems

I bought an acer aspire 5738G a couple of days ago with windows 7 x64 installed ,catalyst 9.9. When playing any game or using any 3D demanding application both my GPU temp. jumps up to 85-95 degrees C, and the CPU to 75-85 degrees C. according to GPU-Z my fan speed is always at 30% no matter how hot the lappy gets. I also wanna mention I didn't OC or use any modded stuff yet.

My questions are:
-Are these normal temps since this is my first acer and my previous lappy which wasn't an acer with a Nvidia Geforce GO7900 never got past the 75 degrees barrier
- Is there something wrong with the fan or it is supposed to kick in only at critical heat point

 

GPU-Z may be trying to read a desktop fan speed - do you hear/feel any difference in the fan speed on your machine?
The Go 7900 might have had a more robust cooling system than the Radeon you've got, and thus remained cooler.
Your temps are just getting into the danger zone - see if your fan intake and exhaust are dust-clogged (yes, even straight from the factory). If not, it might be worth your time to invest in a cooling pad or replacing the thermal compound.

 

Thanks for the fast reply mate,

-I dust clogged my laptop at the store actually because I live in Egypt and I know that our weather is crappy.
-As for the fan I think I hear a difference but if the fan is working at 100% and the heat goes up like that in a 20 degrees room temperature that would be disastrous.
- I bought the laptop 2 days ago and to be frank with you the nearest service center to me is 4 countries away and I can't trust anyone here in the thermal replacing thing because they are not qualified enough and I don't wanna ruin the warranty

Is there anything I can do ? I am new to both ATI and Acer so I don't know any tricks, also I was wondering if the one causing the problem was the processor or the GPU, I think both of them are 55nm so they should be relatively cool

I tried like 8 fan control softwares but nothing worked for me,ATItools and Rivatuner didn't work because of the lame windows 7 driver signing thing and I found out that ATIoverdrive doesn't work with the HD 4570

 

Well, you should be able to open up the bottom of the machine and use some compressed air to de-dust-ify the thing without voiding your warranty.
I'd still look into a cooling pad like the Zalman NC-2000; something to increase the airflow of your machine.

 

I will try to do that ASAP hope that it solves the problem

 

I am from Egypt too, i bought this laptop 3 month ago from compume, i never faced any problems with temp the Gpu and the Cpu never exceeded 65 degrees even when playing.
I suggest you return it and get a replacement.

 

I bought mine from a company in Nasr city called IBS ... I will contact them tomorrow and ask for a replacement because constant 95 degrees is quite annoying ..... Fodo can you tell me what operating system you are running and anytime you are free, can u Screen shoot a GPU-Z Maximum temperature page of your Radeon fully loaded like after playing for an hour or something?

 

Well i am running win 7 x32 but it came with win vista pre-installed, i played GTA IV and took screenshots for AVG. and Max temp for Gpu like you asked

 

Thanks a lot bro for your help, I know it must have been annoying keeping track of the temperatures mine came with win7 x64 pre-installed and I am exactly 12 degrees over your max (94 degrees C) I think the performance of the X64s is higher than the X32s I will try to scout around to see if the x64 operating systems heat up more than the x32s and if so I think I will install a Vista x32

 

They shouldn't - mine never has.

 

I contacted the vendor today and their answer was "as long as the machine doesn't freeze or shut down we can't help you especially the touch pad & keyboard doesn't heat up" I don't know if this is incompetence of their side or am I taking the heat thing seriously, I just don't think a laptop running 85-95 stressed is healthy for the hardware right ?

 

Not the best, but not really terminal.
If it was running over 100s stressed, we have issues.
If it was running 85-95 idle, then it's doomed.
And yes, there have been instances of BOTH here on NBR.

 

wow .... these are huge temps so I guess mine aint that high after all .... my idles and light work temps never go past 50C ... I think one of the main probs + the not so reliable acer cooling is the GDDR3 memory of the GPU .... I am trying my best to figure out what is goin on because actually to me a laptop is my work, study and almost 50% of my entertainment.

As for TehSuigi I can't really thank you enough for the help and the info ... I have quite not bad experience so I will be hangin around the forum trying to help others like you helped me m8

 

i have acer 5738 g and install gta iv too and evrythin ok

 

i have acer aspire 5738G witho windows windows vista i upgrade OS to windows 7 and every think ok but my problem with acer powr smart manager didnot work when i press the button not work and lamp not light and not work and open launch manager and i select power smart manager.exe but no change ... i have acer upgrade kit and i try install drivers and app but no change

 

can eny budy from egypt ca give me copy of recovery dvd for windows 7 and app drivers please "mr.MahmoudDewy or mr.masterfodo"
i live in egypt and my lapop acer aspire 5738G with windows vista
please if you can?

 

can anyone Stress test the CPU and send me the heat result ??? because I stress tested the CPU and after 10 minutes of stress testing the CPU scored a scorching temp of 85C so I think the CPU maybe the problem and it heats the GPU

 

That sounds like bs. What if your laptop gets hot at another place? lets say in the upper left corner for example where the hot air comes out like in most laptops?
And no its not healthy for a laptop to run at those temperatures although mine runs at 87-94 celcius during the summer aswell. If they will refuse to help you find some legal help, a nice letter with a lawsuit always does the job nicely against companies that do not comply with consumer rights. Or you can just keep gaming till it burns then they have no choice but to replace it.

Another option is buying a laptopcooler.The cryo lx and the zalman coolers with 3 fans should do the trick.

 

Can't agree more, right now I am collecting stress testing results for both the CPU & GPU with more than a tool because I am heading there tomorrow and not really to get convinced by any sort of BS my previous laptop had a T7400 processor and a Go7900 and I always considered a 70C a scorching temp. so there is no way I am goin to settle for a 95, I have to mention that this 95 is after 15-30 minutes of stress I just don't go very far and usually turn off whatever application I am using

 

I've had my Acer 5930g for 1,5 years and it's always hot, but it has never caused any problems. GPU can reach 91 deg C and CPU 100 deg C+ (temp freaks out after 100, showing an negative value). I suspect the temp reader is not working correctly for the CPU, since even at 100 deg C+ it doesn't throttle down.

So high temps is not an issue as long as it doesn't crash/throttle in my opinion.

http://forum.notebookreview.com/attachment.php?attachmentid=36771&d=1249155011 for reference.

 

Have you tried to unvolt your laptop, it really helped me with my acer 8930, my laptop would shutdown when gaming, since unvolting it has never shutdown and my temps are much better, it seems on my model that one fan for both CPU and GPU isnt enough, anyway here is the link to the underolting guide

http://forum.notebookreview.com/showthread.php?t=235824

 

worth looking at this - you might need the bios update (an email I recieved from them after I recently registered mine):

Dear valued Acer Customer,
Acer has identified a potential issue with certain units of the following notebook models:

1. Aspire 5738 (AS5738G)

2. Aspire 5738Z (AS5838ZG)

Under certain circumstances the power adapter on the affected units may overheat and present risk of burn to the user. The cause of this issue is due to the installation of an incorrect BIOS firmware. Fortunately, owners of the affected units may remedy this issue by simply downloading and installing an updated version of the BIOS.


The only affected units are those models listed above which were manufactured in the period April 2009 to June 2009. To determine whether your unit is affected and requires the upgrade, please follow this link
http://customercare.acer-euro.com/customercare/AcerUpdate.aspx?CID=GB&LID=ENG&IType=JV50
and follow the simple step-by-step instructions on screen.

Kindest Regards,
Acer Technical Support

 

I already checked that out but thats not it, in a matter of fact I got a replacement to my laptop and with my usual luck the replacement heats up the same as the old one

 

Hi Guys,

I have also got high temps.

MAx 83C

Also how did u the powerplay issue in the 4570 resolved??

 

Sorry for the thread necromancy, but I didn't find a way to contact MahmoudDewy privately..

Anyway, judging from your other posts, I deduced you finally fixed the overheating problem? I'd like to know what did the trick, so I can avoid the unnecessary procedures. Reverting the BIOS to 1.13 didn't work, and I'm not sure if there's any use in updating to 1.25. Does undervolting fix the problem, or just generally reduce the temperature so it's bearable?

Thanks.

 

@Laptop1520: There is no powerplay fix but to make 2 hotkeys for enabling/disabling powerplay to game with it off and play videos & do normal stuff with it off to make use of the voltage drop on powerplay status on for +battery life and less idle heat

as for ur temps they are normal I get these temps after 30 minutes of playing and they stay that way

@Sherincall: Undervolting will surely help I run mine @ 40-65 Idle fully loaded for the processor and since the processor shares the same cooling as the GPU so it will also keep ur GPU in 40-85 Idle loaded range which is completely normal

you can also check that guide out I made in case you wanna miss around with ur GPU (overclocking and such)

http://forum.notebookreview.com/gam...-hd-4570-ocing-guide-acer-driver-bug-fix.html

 

Thanks. Is there a need to flash the BIOS to 1.25 then?

 

I flashed to 1.28 because they say it fixes a GPU problem but I cant seem to find any diff. between the 1.28 & my former 1.25 (mine came flashed with 1.25)