Acer Aspire 5920g Battery Wear level 49%

I bought this laptop 5 months ago and I have been monitoring it slowly deteriorating by battery life, it is a 6 cell 4400mAh battery and I use it every day, and make sure not to let it drop below 10% battery power as to not do full discharges and only partial.

I was getting 1hr 50 mins when I first got the laptop which may have been max or min settings I cant remember but anyways which seems not as good as the advertised 2.5 hr battery but I can understand that advertised and actual may differ and max, min would have had an effect. Anyways now after 5 months (Purchased early december) I am only getting 58 mins on full charge at minimum settings, now this does seem quite ridiculous and NHC is reporting 49% wear level.

My question is, is this normal for a Li-Ion Acer battery after 5 months, it seems quite bad to me, and all I can think is the laptop was left on the shelf for a while before i bought it, or that it is defective. I rang acer warranty support and I feel quite fobbed off with them saying this is normal and usage patterns and that their warranty for batteries only last 6 months and I should expect only to get 1/4 of the full charge i did when i purchased after 6 months. So acer is in the business of making low quality batteries?

Anyone have any suggestions on how I should proceed?

Many Thanks

 

Welcome to NBR

This is totally NOT true. My Acer laptop still has it's normal battery life after 13 months of usage. Also, I have another laptop - an over 4 years old Asus - that still has at least half of it's original battery life. 1/4 of the full charge in only 6 months usage is ridiculous.

Unfortunately as far as I know Acer does support their batteries for only 6 months so there is nothing you can do but buy a new one. Caution: Acer laptops doesn't like any third-party power components(batteries, chargers..), I suggest you get a genuine one.

 

Read the link on my signature .. you will get good info.

 

Thanks

Well do I really have to buy a new one? It has only been 5 months, so can I still claim on warranty and get it replaced?

 

You're right, in that case yeah, you can call Acer and ask for replacement. I'd certainly give it a shot.

 

Have you tried to calibrated the battery some bios`s have an option, if not just boot into the bios and leave your notebook till it shuts it`s self off, and then do a full recharge with the notebook switched off.

I have seen a battery wear level improve, it` worth a try.

 

Thanks, but I have already tried resettings its "fuel gauge", its not soo much the reading as it is the actual fact it doesnt last as long as it use to, so ive lost like 40 mins and I may be right in thinking that the laptop was sitting on the shelf for a while before I purchased it.

So I will ring up acer tomorrow and ask for a replacement, I don't want to send the laptop back but I am happy to send the battery back. Is this reasonable? There is no need for them to have the laptop.

 

They may ask you to send the whole laptop, it won't surprise me at all.

 

Yeah, will have to explain to them I know what im doing. Just mention Parity and it will all check out haha

But no seriously, do you have any advice on how to deal with them, I want to know where I stand with them.

 

Nah sorry, never dealt with Support before...

Where are you located by the way?

 

Ah ..

East of England

 

Well, we have some member from UK hopefully they'll have some tips for you.

Best of luck.