Acer Aspire Shutting off issues

ok i have an acer aspire 5100 series everything is great on it except i have this weird problem, when i connect to my wireless network after is says connected i open the iexplorer and then the laptop shuts off. Thats the only time it does that, if i dont connect to the internet it works fine and never turns off. First i thought it was overheating but i bought those fans that go under the laptops and still shuts off when i connect to my wireless network. Anyone have any idead of what could be causing this??

 

Hi and welcome to the forums!

Does this occur when you're using wifi only, or does it also happen when you're using a lan cable?
Try using FireFox and see if you can browse the net without having the system shut down. If that doesn't help, I'd suggest reinstalling the your lan and wifi drivers. Make sure you uninstall your current drivers first before installing the new. Also check to see if your internet works in safe mode.

Your last resort would be to perform a clean install of your operating system if all the above fails. Make sure you back up all your important data before doing so. Hopefully this would not be a hardware issue as that will require you to send your laptop in for repairs.

 

Thanks

Yes this happens with WiFi and i tried FireFox and it still shuts off, i havent tried with the lan cable yet but i will.

One question i dont have much experience with computers after i uninstall the lan and wifi drivers how do i install them again? sorry i know its a dumb question but im new to this stuff LOL

 

You should have a drivers disk that came with your laptop. If not, you can download them from the Acer website.

 

well i tried it in safe mode and wifi works fine, laptop doesnt turn off so im guessing its not the driver.

how can i find out what's casuing the problem?

 

anyone have any idea???

 

This behavior sounds like a virus or some other kind of malware; have you scanned your notebook recently with a good antivirus program?

If no viruses are found then you should check the windows system logs (on next start up right after the notebook shuts off unexpectedly) and see what it reports is causing the unexpected shut down. To see the system log go into control panel and then administrative tools then event log, check for any red "x" in the log and see what it says.

 

checked for viruses found none, but in event log i did find that Perfnet and perflib have 2 erros each. what does this mean and could this be casuing my latop to restart?

 

i also tried it with wired connection and as soon as i connect to my router it loggs me off and shuts down. i have no idea what could be causing this..