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    Acer Aspire hates Firefox?

    Discussion in 'Acer' started by scifinut, Jun 20, 2011.

  1. scifinut

    scifinut Newbie

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    My sister's using an Acer Aspire 5534, running Windows 7 and Firefox 3.6.17. Randomly, FF will freeze her entire computer, she can't even pull up Task Manager to end the program. All she can do is power it off.

    This only happens when she's on the internet and using Firefox, but then again Firefox is all she uses when she's on the internet. There's no real specific website that makes it crash, and it happens randomly after no real set amount of time. At this point she's nearly giving up on it and trying to find out what's going on, and I haven't found any information on anything like this anywhere else.

    Please help us out, she's really upset that she can't use the web on her laptop and I'm frustrated because I have no idea what might be the problem!
     
    scifinut, Jun 20, 2011
    #1
  2. Meaker@Sager

    Meaker@Sager Company Representative

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    Try using chrome?
     
    Meaker@Sager, Jun 20, 2011
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  3. KCETech1

    KCETech1 Notebook Prophet

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    sounds like a FF plugin gone crazy to me. remove all plugins, uninstall FF and try a fresh load of it.

    also have ou looked at temps, if she has lint between the fan and the heat fins they can overheat and lock up
     
    KCETech1, Jun 20, 2011
    #3
  4. too456

    too456 Resident Angry Bird

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    Try installing Firefox 4. Might be a memory leak somewhere that screws everything up, which is quite consistent with the symptoms you have.
     
    too456, Jun 20, 2011
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  5. michael_recycled

    michael_recycled Notebook Deity

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    That's why there is the Safe Mode in FF ;)
    No uninstall of plugins and addons required.

    Michael
     
    michael_recycled, Jun 22, 2011
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  6. michael_recycled

    michael_recycled Notebook Deity

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    FF 5.0 is out now. Just got the reminder from FF4 ;)

    Michael
     
    michael_recycled, Jun 22, 2011
    #6