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    Acer Aspire v3-772g BSOD's (kmode_exception_not_handled, irql_not_less_or_equal)

    Discussion in 'Acer' started by [^IcEmAn^], Mar 1, 2014.

  1. [^IcEmAn^]

    [^IcEmAn^] Notebook Enthusiast

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    Hello.

    I have bought my Acer Aspire v3-772g about 3 weeks ago and I have problems with BSOD's since then. I have installed and updated every possible driver that I have found, but nothing helped. So 2 days ago I have decided to restore machine to factory settings. After it I have immediatelly installed all of the updates for Windows 8, uninstalled graphic drivers and updated to Windows 8.1. After update, I have installed Adobe Photoshop and Microsoft Office and went to sleep. When I woke up, the machine was restarted by the damn BSOD again, saying IRQL_NOT_LESS_OR_EQUAL (Minidump: https://onedrive.live.com/redir?res...138&authkey=!AP8fwEjaQdXTKok&ithint=file,.dmp )
    Okay, so I have decided to download all the updates for hardware and install them. Then it took almost 36 hours to produce another BSOD, this time addressed KMODE_EXCEPTION_NOT_HANDLED (minidump: https://onedrive.live.com/redir?res...139&authkey=!ACRSXnA7fDDfLGA&ithint=file,.dmp ).

    Before factory reset I had many more similar BSODs but I haven't saved any of the minidump files. It's just driving me crazy. What to do?!?
     
    [^IcEmAn^], Mar 1, 2014
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  2. sasuke256

    sasuke256 Notebook Deity

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    test the RAM with a bootable drive.. update the bios..
     
    sasuke256, Mar 1, 2014
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  3. [^IcEmAn^]

    [^IcEmAn^] Notebook Enthusiast

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    tested the ram with prime95 for 4 hours

    tested CPU with intel cpu burn for 2 hours

    it is never problem when computer is overloaded, the problem comes when it's in idle or when just browsing on the web
     
    [^IcEmAn^], Mar 1, 2014
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  4. Maro12

    Maro12 Notebook Consultant

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    as sasuke said ONLY update bios first and see if it happens again after a day or two, and do not update the hardware as it seems you have received drivers that are faulty ... what program do you use to update the hardware drivers?
     
    Maro12, Mar 1, 2014
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  5. [^IcEmAn^]

    [^IcEmAn^] Notebook Enthusiast

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    I have bought the computer with latest BIOS on it (1.13).

    When windows were fresh I didnt update any drivers, buy after first crash I have updatef almost all of them. Second crash came this morning.

    I can't blame it on hardware do it would be nonsense to take it to repair centre. I hope I can fix it with driver or Acer will update drivers on their page shortly. :(


    What could be wrong??
     
    [^IcEmAn^], Mar 1, 2014
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  6. sasuke256

    sasuke256 Notebook Deity

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    do a RAM test, not under windows, memtest or s.th like that, let it work for 24hours and see if the ram is buggy ..
     
    sasuke256, Mar 1, 2014
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  7. Maro12

    Maro12 Notebook Consultant

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    after ram test, do a HDD test (chkdsk) let it run fully
    type CMD in search run it as administrator and then type this + ENTER:
    sfc/ scannow
    restart then type the same, restart and see if it helped
     
    Maro12, Mar 2, 2014
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