Acer Crystal Eye Webcam problem!! help

Hello, I have had my laptop a few months, Acer TravelMate 7520.
Last week it crashed...so I got a professional to restore everything back to factory settings and then reload all my files back on.
Doing so when I went to try my Webcam it said "Camera not found".

I have downloaded Crystal eye webcam drivers on number of sites..installed them all..but nothing.


My camera worked for 30 seconds earlier but said it was a usb device..

Can someone tell me what I need to do That would be great.
I guess I will have to uninstall these drivers..not that I can see how

James

 

Hi.

This model has two types of camera: Bison and Suyin.

Try both if you don't know what is your manufacturer .
http://support.acer-euro.com/drivers/notebook/tm_7520.html

 

Thank you for your response.
I have tried both of these before testing, plus I dont actually know which one to use..
Looked in my manual to find nothing that tells me which one to use.

Also when I did try them both it asked me to restart afterwards and I did..the I go to test camera still says Camera not found.
Did I need to do something else to connect the two together.


James

 

Can anyone support me on this?

 

No-one can support me on this? Please.

 

ok do you know what mega pixel the camera is ?
the low res cam uses the bison bar software
but make sure its not running at start-up as this creates a conflict when you try and use it.
MSconfig/start-up tab and look for bison and uncheck its box.
all the drivers for you laptop on here.....

 

im not up on the suyin cam......yet

but will pm you if i find anything out.

good luck.
Phil

 

I'm having the same problem with an Acer Aspire that I purchased two days ago.

(It's a 7520.)

The webcam worked fine the first time I used it, and now it's suddenly stopped working, and says "Camera cannot be found".

Because it's Vista I don't know how to maneuver around the computer hardware, so I'm unsure about what to do.

I tried downloading both Bison and Sunyin drivers but both have not helped at all.

Someone said that if you remove all your pictures from the My Pictures folder you will fix the problem, but that hasn't worked either.

Should I take the laptop back to get looked at, or is this an easy fix?

Please help!

 

Hey Phil, thank you for the suport

Sadly I went to start up's...found no drivers..Werid

I will download suyin now, see what happens again..Never know 10th time lucky

 

I have a TM 8204 and the camera couldn't be found or it was already in use. I took the following steps:

1 - uninstall drivers and software
2 - Take off plastic trim around lcd (bezel)
3 - disconnect ccd
4 - reboot
5 - reconnect ccd

voila

 

Non of that worked...Anything else?

 

do you use MSN ?
if you stop then restart msn does the small LED flash once ?
can you see the cam icon in my computer ?

edit: when i have MSN on i can't use the cam. it creates a conflict

 

On my Acer Aspire 5720 the right driver is from Bison.
The problem with your driver replacement can be due to pnp feature. Before installing you should make sure that the old (meaning wrong) driver is not in place.

One way is to uninstall from device manager panel, and quickly run the new installer before the O.S. reinstall the default/old one (could be from microsoft).
Another is to try in safe mode (uninstall and reinstall).

(Did you uninstall and reboot, it would go back in place almost right away)

Another hint:
in device properties, check about power settings, and set it not to allow turning off the device to save energy; it could be having problem in going out of stand by, appearing as "not found".