Acer Customer Service

Just thought I'd share this information. I purchased a 4502LMI notebook from Newegg and received it on 02/14/05. Approximately 4 days later it would no longer boot. I called Newegg and was told they would NOT replace the unit and that I needed to deal directly with Acer. Newegg's return / replacement policy on notebbooks is awful so be careful if you decide to purchase from them. So I called Acer and explained the problem. 30 minutes, yes 30 minutes, later there was a Fedex truck at the door picking up my notebook. The arranged and paid for second day service to their repair center in Texas ( I live in Delaware). Two days later they called and said the hard drive was bad. They called to be certain there wasn't any data on the hard drive that I needed. When I said no (only had it 4 days) they said they would replace the hard drive and get it out the same day. They are shipping it back second day. WOW Great Service. With this kind of support I would surely buy from them again and reccomend them to anyone interested in buying a notebook. I run a manufacturing plant and realize that not every product you produce will be perfect. But it's how you handle the problems when they occur that will keep customers coming back.

 

Great service here too, My friend recently bought an Acer 4002WLMi and after a few hours, he found almost a dozen dead pixels and the comp would restart and reset by itself. The people at where he bought it from(forgot, but it was a run down "reseller" turned out it wasnt from acer.ca's site. he laster contacted acer about that too) wouldnt let him refund it.

So he called acer, took a bus to their factory downtown, checked it in, went to read some magazines for abour and hour, they called him on his cell - it's been fixed!

This really attracts me to acer, but their 4501WLMi model is out, but im going to wait til they refresh to look at their models again.

 

Yes Acers customer service is very Prompt and instanly gives Replacement of faulty part..
Its a part of their new quality improvement policy..It stated some where that not more than 2 days will be taken to fix or replace some thing..

 

Actually, i heard it was 2 hours!!

 

I do hope they're consistent..hehe
Sent my 8006lmi back...they had fedex pick it up and sent a confirmation email to me that it arrived today.
Haven't gotten a call from them yet...

Hoping to get it back in few days time[ ]

 

ok, i just read in detail their new policy. Either they fix it within 2 hours, or they will send it back to you free of charge.

 

Which part does the 2hr thingy applies to? Sending it back to the repair depot? My apologies for me blurness..

Anyway...this morning i got email from Acer..they received it..this evening i got another email from them with the tracking number..
It's coming home !!![ ]

Done within a day...that's good service in my opinion..never had any experiance with other brands before...
Well..hopefully the replaced parts will last as long as they should...wouldn't wanna be laptop-less for few days again..

Kalte84

 

I used to think their service was good, that was until I sent my laptop back to them for the forth time! Out of the 86 days I have owned the laptop they have had it for 46 days!

Seems it's not so hot in the UK [xx(]

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Aspire 1672 LMI