Acer LCD problem

I bought an Acer 5002wlmi in Oct 05. I mainly keep it on my desk and rarely move it. I have never dropped it. While working on it 2 or 3 weeks ago, the right 5th portion of the screen, became distorted. The image flickered like a bad TV signal. All I did was touch the back of the screen and the distortion ended. Then last week while working on the computer, the same thing happened. I touched the screen hoping to shake out the distortion again but it persisted. It continued and then eventually went blank. So now the right portion of my screen is dead. I can't see my clock or any items in the right corner of my task bar. And it's point less to maximize windows. Has anyone else had this problem? If so what did you do to fix it?

 

was it making a low humming noise? my 5002wlmi is making a noise like a flouresent lite that is abought to burn out if i touch the back of the screen or turn of the lcd the noise stops im taking it in tommorow to be looked at i'll post what they say when i get it back hope fully it is'nt anything to serius i'd take it back and get some warrenty work done it shouldnt cost you anything for them to look at it

 

Is the right side completely dead? Or can you still make out icons and other images, but without any back light? Is it completely off even on startup and even if you went into bios? If so, you'll need to RMA it. The display panel will have to be replaced. If it was only flickering, I'd say it might've been a loose connection, but now that part of your screen is gone, it must be more serious than that.

 

yes mine which i had just bought for a week had also encountered sth just like that!i dint know what was wrong with it.i didnt move it alot or press on it.then after noticing the problem i did just what u did!i pressed the lcd and it became ok but after some time a black vertical cloumn remained in the lcd.my notebook has a 3 year local warranty so it is being repaired now.they said the lcd had some sort of malfunction and needed to be replaced.i think acer lcds has some problems.the model is extensa 6601 with 15.4 wide crystalbrtie.experts plz comment on what the problem is with the acer lcds?and what should we do?!
can it be because of a refurbished model?i bought my laptop as a brand new laptop but i heard that the laptop might have been a refurbished one.what is your opinion about this?

 

Well they shouldn't be selling refurbs without letting you know. If they say that it may or may not be a refurb, that totally sounds fishy and I'd say look elsewhere. You can also call them up or email them to make sure that the item was not a refurb or used. As for faulty screens, it's not an Acer thing, it's just one out of a bunch and goes for all manufacturers. I've seen it on the very best and I've seen it on the very budget too. Faulty hardware does not discriminate and should happen rarely.

 

i live in a country where acer doesnt have any offices.in iran the prices r usually so much higher and also no good support.anyway;is there anyway to tell a brand new model and a refurb one apart?!im sure either they dont know what refurb means or they would simply say its brand new and they dont seem to be in any need of proving it!is there any definite way to recognize it?acer extensa was a model for gitex.can it have refurbs?tnx

 

Well in the US, there should be a label affixed onto the unit and/or printed on the box. I dont know how it is in Iran, but you can try calling Acer Global and ask them. They'll just ask for you serial number and they could tell you if it was refurbished or not. If it was used or "refurbished" by some guy at the store you bought it from, then it wouldn't be in the system. You can contact the regional headquarters:

Acer Computer (M.E.) Ltd.
P.O. BOX 16951
Jebel Ali Free Zone
Dubai, U.A.E
e-mail: [email protected]

Telephone Number: 009714-8813111
Facsimile Number: 009714-8812200

Call Center
Telephone Number: 800-4711

Hope that helps!

 

tnx i will try that email addresses.i hope they say its not refurbished.no the guys at the store defintely doesnt have that much knowledge to refurb a laptop!and the package showed it was new also on the laptop box there were no label indicating a refurbished model.anyway i will try contacting acer.tnx

 

we would be happy if you could say what was the faulty part of the lcd?i have heard that most crystalbrite screens tend to have problems.is it true?also why should this happen at the same side of the lcd of me and that guy?!what do u think might have caused it?tnx

 

It could be anything, from a bad connection, to a bad inverter, or the lamps went out. Just like a bad CD drive or a bad battery. These are random things than dont normally happen, but is still covered under warranty. As for a CrystalBrite screen problem, I wouldn't say it's a worldwide problem, it was just by chance that you 2 had the same problem. If it was an epedemic, then you'd see Acer doing a major recall, and not putting them on more systems. I would say that "I take care of my stuff" too, but one day my old HP had only 1 side of my screen backlit, after 2 years of usage and out of warranty, I still replaced the panel anyways and it worked fine. If your systems are still under warranty, I'd say take advantage of the warranty and get it replaced. If its out of warranty, the cost of a new panel should be in the $350 ballpark.

 

Mine has the same problem.It's a 3003WLMI 15.4 in Cristal Bryte screen.It started(6 weeks after I bought it)by an 1.5 in. stripes that was a little bit darker,on the right hand side of the screen,just between the 2 right hinges.It did last like that for a week then,the stripe became solid and permanent.It can be any colors,often a mix of many.I discovered that that by twisting the upper right corner of the LCD,I can make it disappear(so I can see the wireless network and how much battery is left)but as soon as I release the pressure from that corner,the stripe comes back.To me,it seems it's not a screen problem.I think it's a transfer(connection)of the data to the screen that isn't right.2 weeks ago,I had that flicker thing the other guy wrote about.It was between the stripe and the very right end of the screen but now,it doesn't flicker anymore.They sure have a common problem and it would be nice(even though they did pay both transport fees)to compensate those who have to loose their notebook for 2 weeks...by giving them a free 4400 mAh battery.Anybody to second me on this?

 

i did the same twisting thing described also. I can get the picture back briefly, sometimes, if I apply enough pressure or twist at just the right angle, but besides that, its pretty much dead. a dozen or so multi colored vertical lines followed by blankness. I too think that 2 weeks is too long to go with out my computer. That's why I was wondering if something else could be done besides sending it out. It would be nice to get some compensation like a digital camera or passes to a massage parlor, just kidding.

 

it seems its a getting a worldwide problem!anyone having problem with acer lcds please share their stories here.also;what do u mean by bad inverter?could u explain what u mean?
its three week i have sent my laptop but they havent returned and they say it is in the process of replacment!loose connection?perhaps!could that lead to this kind of lcd problems?tnx

 

It's not the first thread about this problem and since the 3 others guys who had the same problem,did describe it as being a stripe between the 2 right hinges,I thought that maybe the (rotating ???) connection that send the data to the screen is wrong and that's why it happen always at the same place(never heard of somebody having this problem on the left hand side of the screen).I dismantled once a digital camera and the data to the LCD is send via a multi- wire but there's no rotation involve.Since the LCD on this notebook is allowed to rotate 180 degrees,I thought there could be some rotating mechanism that sometimes fail(one guy had is notebook for 2 days,before he started having problem).Last,since you wrote you couldn't see your clock then,seems to me your problem(or stripe) is not situated exactly at the same place as the others.Mine is a vertical,1.25-1.375 in. wide stripe,situated about 1 in. away from the right end of the screen.

 

Inverters are widely used in backlights for LCD displays. They produce the images on the screen, but if you say its dead or not showing... try to angle the screen with a light source and see if the images are actually there or not, but just not back light. If you see that, then the inverter or lamps are bad-the panel has to be replaced. As for a connection problem, if you see random flickering, that's a good sign of it. As for a broken cable in the hinge, the cable usually doesn't bend all the time, so the chances of a broken cable right after purchase is pretty slim.

 

well that stripe wasnt because of the lack of light.i even checked it three weeks ago.the stripe in my notebook was not at the very right side of the lcd and it was about5 to 10 cm away from the right side.

 

i dont think it was of a loose conenction.but im not sure.would anyone explaion if it is possible that a loose conenction could lead to a black stripe in a specified part of the lcd?tnx

 

If you look at the hinges(it's the only place the data can goes from the base to the LCD)there'isn't much place to feed a cable in there.The hinge's pin is about 1/4 in. in dia. so that means it would have to be hollow and...that's why I thought that a rotating mechanism was maybe more likely.As far as why you can't see your clock even though your stripe is 10 cm away from the right end of the LCD???Maybe the clock can be change of place and is not at the same place on every notebook?Maybe it has to do with the OS.I have Windows XP professionnal.Last,the stripe is something that is...over the actual image that should(and is actually)there.The strip only...hide it.

 

I have had exactly the same problem. I was told the LCD needed replacement. But I had the panel opened up and had some insulating tape added at some points and now it seems to have held up for more than two months.