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    Acer Service!!!!!!!!!!

    Discussion in 'Acer' started by i_baked_cookies, Dec 7, 2006.

  1. i_baked_cookies

    i_baked_cookies Notebook Consultant

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    How long does Acer usually take to fix laptops and have them sent back? I sent my 8204 in with a broken fan, and I got the email that said it was received Tuesday morning. I wish they would send it back before the weekend but that's not looking like a possibility. I sent it to the Temple, Texas facility.

    They've been nice so far, I hope they fix my problem instead of creating new ones.
     
    i_baked_cookies, Dec 7, 2006
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  2. CrAzYsIm

    CrAzYsIm Notebook Evangelist

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    from what ive heard acer service is one of the best so it shouldnt take to long
     
    CrAzYsIm, Dec 7, 2006
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  3. HM88

    HM88 Notebook Consultant

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    No it is not. I personally own ACER now.
    It has a very good price-performance balance. Very Good on mid-range laptops like the aspire 5672,5112. :cool:

    But, few things we need to know about acer's mid-range/low-end products.
    It's CHEAP, build quality's so-so, and customer service's sucks.

    I tried to call acer technical support 2-3 times for my laptop's warranty issue, no one picked up (ACER end-user customer service). I even waited for about 17 minutes on loud speaker. NO ONE picked up. I called few times. Still, no answer.
    The last time i called, it said that average waiting time is 70 MINUTES.
    I think they need to add their staff.
    I'll try again.

    This is not that i say "don't buy acer". No.
    I give you the fact that i think, Acer's midrange products are good deals. But there's also some minus behind it.
    So if money is not your issue, get an ASUS or high-end ACER. :D
    If best customer service is what you want, then buy a $$Dell$$.

    I have limited budget for this so i chose ACER. It's a good choice and i'm satisfied with the machine and price :) (not the build quality, and customer service :( )
     
    HM88, Dec 7, 2006
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  4. i_baked_cookies

    i_baked_cookies Notebook Consultant

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    Hmm... I called Acer and they answered my call in about 10 minutes, and the guy was very friendly and didn't treat me like an idiot. Before I called I did email them about my problem... they responded in about 4 days and apologized for the delay in their response.

    I am pretty upset that my 5 month old 2000 dollar laptop's fan broke. Hopefully this computer lasts at least 4 or 5 years. I got a IBM Thinkpad R41in 2002, and its still working... and the only problem with it I had was that the backlight on the screen broke cause I dropped it off a desk. I took it to school every single day for all 4 years of high school... its been stepped on, kicked, dropped, etc. I can't beleive how well build that laptop was...
     
    i_baked_cookies, Dec 7, 2006
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  5. i_baked_cookies

    i_baked_cookies Notebook Consultant

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    I just got the email from Acer saying it was shipped back. They received my computer on Tuesday and today is Friday, so it was 3 days to fix my broken fan.... not too bad I guess.
     
    i_baked_cookies, Dec 8, 2006
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  6. greekputer

    greekputer Newbie

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    The same derrible story already takes place at Greece. No official service store (only representatives) and the nearest service place is at ITALY. Can you believe that?
     
    greekputer, Jan 15, 2007
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  7. max 0401

    max 0401 Notebook Consultant

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    Hello neighbor :) ,

    it's closer for you to fix your lappy in Serbia I think,there is an official service store in Belgrade.You can can get there by car if not closer,you don't have to swim :D .
     
    max 0401, Jan 15, 2007
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