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    Acer emachines e525 big problem!

    Discussion in 'Acer' started by Spiiky, May 10, 2010.

  1. Spiiky

    Spiiky Newbie

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    Hi! Have a little problem.. I've got a HP external fingerprintreader that i want to use on my Acer emachines e525, but the problem is that the HP-program and drivers are not working on my laptop.. and the lap don't find the reader.. What to do? Plz help :)
     
    Spiiky, May 10, 2010
    #1
  2. BruBoo

    BruBoo Notebook Evangelist

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    Hi

    Hmmm ESP not working too well this morning so a few facts please.
    What OS are you using. Does the finger print reader claim to be supported under this OS
    IS the fingerprint reader a USB device. Is it detected when plugged in ?
    Does it /did it appear to install a driver and/or fail / show as an unknown device in device manager or as a fingerprint reader
    Does/did the software say it needed to be installed before plugging the reader in the first time
    IS the driver for the right operating system?
    Did you try installing the driver with right click run as admin?
    Or setting the programme shortcut to (e.g. Vista)c ompatability mode

    What messages do you get when you run the driver install programme
     
    BruBoo, May 11, 2010
    #2