Acer freezing problems

Hi there, I have had an aspire 5920g for about 18 months now and it was all working fine until I updated the graphic drivers, but the drivers stopped installing halfway through and now I can't install any graphic drivers.

I tried to install my original drivers and they won't install. The system keeps freezing and I think thats the problem.

I've tried making a recovery disc but erecovery won't recognize blank DVD's and acer 'support' are only too happy to grab you by your feet, turn you upside down and let all your money fall out so they can charge you for a reovery disc - absolutely ridiculous - instead of actually trying to help me.

And also for some reason a yellow triangle appeared next to the ACEYTS4Y IDE controller a week after I got it but up until now didn't seem to cause any problems.

I would really appreciate any help on this, its my litle sisters laptop and she wants to keep all her settings which is why I need the recovery disc... unless I can do this from the partition, but I haven't been able to find any way of doing this.

kind regards
alex

 

Try restoring a previous system restore point. To do so, boot into safe mode and choose system restore in the initial prompt once Windows has finished loading).

If this doesn't work, download Driver Cleaner Professional, install it and boot into safe mode. Remove all graphics related drivers (search for the brand of your graphics card and remove every driver you see), boot into regular Windows and install the drivers. Should work.

As for the IDE controller, try installing again the chipset drivers.

 

thanks for replying, I'll try that and post back. I think its the graphics drivers anyways, so I don't think the IDE drivers would make a difference

edit: tried the link and it's been removed by the author, it recommends driver sweeper, think i'll try that

 

tried the driver cleaner and removed the nvidia files, then installed the graphics drivers and it said it installed, but after the restart it still showed that there were no graphics drivers installed.

I'm thinking its windows files that are corrupt, but acer's erecovery doesn't recognize blank DVD's and as far as I know repairing a windows installation from a recovery partition, isn't possible.

would it be possible to make a factory default to USB and do it that way?

kind regards
alex

 

I would try restoring a system restore point. Boot into safe mode and pick the system restore when prompted. When you fix it, make a system disk image with Ghost or Acronis and forget about any backup system from Acer.

Meanwhile, there is a chance that someone uploaded the recovery disks for your laptop (and in your Windows language) somewhere. Try searching for them.

Good luck.

EDIT: Here is a torrent with the recovery disks for the 5920. HTH.

 

don't know why I didn't think of that in the first place! been studying for my CCNA final exam for the last 2 weeks, my brains fried

thanks for the replies, I should be able to fix it now, and finally get my little sister off my back

thanks again

 

sorry to reopen this thread but, can you repair corrupt files in vista on an acer 5920g? there's no option anywhere to repair the windows installation on the recovery disc

kind regards
alex

 

Try booting in safe mode and look at any prompt from Vista. I barely touched Vista, but in XP this is how it's done.

 

Believe me I wish I was dealing with XP, as far as I can remember from the last time I needed to repair files in XP, I just put the recovery disc in and the option was there to repair files, vista's ridiculous

EDIT: fixed it, did what you said went into the safe mode menu where the 'repair installation' option was and it found a corrupt volume on the HDD after that the nvidia drivers miraculously installed and the freezing has stopped, brilliant!

thanks for all the posts, and acer support really sucks, instead of just telling me to do the above they tried to sell me recovery discs I didn't need!

 

They tried to offer the foolproof cure , if you dislike that , its your problem.

I would dislike them , if they was unable to offer a cure at all .

As about the money , every one who has a product or service on the market ,
needs to get payed .
Only red cross offers free help , but even so its not unlimited .

 

if I wanted to get ripped off I would've phoned their sales phoneline, I phoned support. I told them I had corrupted files and they didn't try at all to fix my problem which the recovery discs wouldn't have fixed anyways.

They could have just said go into safe mode and choose repair installation and see if that works, but its all been moved to india so getting a reply that isn't printed on a sheet of paper is asking too much nowadays.

I have a HP notebook as well and never in the numerous times that I phoned them did they ever recommend the recovery discs, and correct me if i'm wrong here but using recovery discs to wipe the laptops contents to cure something as trivial as corrupted files is like using a nuclear bomb to kill a cold. It shows a complete lack of knowledge and is something that someone with absolutely no knowledge of computers would do if they had a problem.

and they get paid from the sales of the laptop and all the crapware that gets put on it, if acer wanted to make money from support then they would be the same as apple and three times as expensive for the same laptop, and it wasn't as if I was asking for a cure to cancer, surely corrupt files is one of the most routine problems found in a first line support role?

 

If ACER are responsible for anything ... What is the role of Microsoft ?

Ask your self this simple question ...
" Who is responsible for damages of the operating system ... ACER or Microsoft " ??

You are unjust, and you blame the wrong people.

 

good point but, I had a problem with an ACER distributed vista and still can't get their software to work, the fact that it turned out to be a problem with the OS doesn't detract from the fact that ACER didn't handle the query properly or the fact that because another company makes the OS somehow gives ACER an excuse to handle the situation badly.

I'm sorry but if they put an OS on one of their machines, then they have to agree to support it otherwise, there would be little need for support as - I'm guessing - most support queries are concerning the OS and not a hardware component, which most users wouldn't be able to fix anyways even if they got directions from someone on the other end of a phone line, and technically I should have also blamed nvidia for their drivers not installing in the first place which probably corrupted the files.

The thing is there are alot of components to a computer so I could blame everyone or contact the manufacturer support which everyone says to do in a case like this.

regards alex

 

Dear friend .... in this life , we read the Windows software License , and if it says clearly ... Bother ACER about it ... we do so .

Any way , you have learned something more today, next time you will be more knowledgeable.

This is the reason that we do help its other , so to be better prepared for the future .

 

yes I have, email HP support if I have a problem with windows, lol
I didn't actually want to have a big hoo ha about all this but it was fun. I don't think I've ever read the agreement on windows installs - I'm sure its essential reading - and don't think I ever will.

kind regards
alex