I've had my laptop a year this month, and a few weeks ago I noticed the battery would only charge up to 65%. So I call Acer, they ask if I'd ever called before, I say "no", then they register me over the phone, and tell me they're gong to send me out a new battery. I ask if they'll send a return kit for the old one, they say "no, just keep it". In fact they said if I return it to them they will charge me a disposal fee.
So I get the new battery, charge it and everything is great. I pull it off, put on the old battery, and it charges to 100%. Now it could go bad tomorrow, but up until now (two weeks later), it's still charging back up to 100%, and both batterys are lasting about 2-2 1/2 hours a pop.
The moral of the story; even if you're at the end of your warranty or close to it, call Acer, they may just surprise you!
YEA ACER!![]()
JD
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Same type of thing with my AC adapter. It was buzzing, so they just sent me a new one. I hope my latest LCD screen crack goes well.
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That's good - at least there are some positive Acer customer support experiences. Just try not to abuse the warranty.
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****it!! my battery waranty expired just 10 days ago!! and i need a new one!!
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You're certainly lucky!!!
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what number did you call?
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The phone number I called is the tech support number on their website, don't recall it offhand now, sorry. -
I have this programmed on my cell
1.800.816.2237
Keep in mind it's for USA only. -
Acer sent me a new battery!
Discussion in 'Acer' started by jivedaddy, Feb 20, 2007.