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    Acer warrenty.. advice

    Discussion in 'Acer' started by krazydayz, Jul 30, 2008.

  1. krazydayz

    krazydayz Newbie

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    i have a aspire 7520. bought about 6mths ago. From day one the screen backlight was failing every now and then. As the time passed it got worse and started doing it on a daily basis. I phoned acer, they were more than happy to collect my laptop and attempt to fix the problem.

    1. i received my laptop back, report says they changed the soundcard and cd-drive!!.. (turned laptop on, backlight failure, back to warrenty)

    2. i received my laptop back again, report says bios update/bios date wrong! (turn laptop on, works.. go make a coffee come back and theres no backlight.. so back to warrenty again.)

    3. sent on the 23rd, received on the 25th. (they dispatched on 24th). report says, soak tested for over 48hrs, backlight did fail. reassemble/reseated unit..

    ok.. so they done all that work within 24hrs.. (guess what, no backlight when i turn it on!!..)

    Acer have not been truthful with me, i have spent £420 on a laptop that is just going to completely break when the warrenty is over. not sure what to do next. they have had images on my desktop (wallpaper) of the failure(s)

    they want me to send it back in.. but what are the cowboys going to do next?

    i know enough about laptops to know a soundcard, cd-drive and bios have nothin to do with the screen.. they buy the units from another company and just build into them (hard drive,ram,cpu,badges ect..)
     
    krazydayz, Jul 30, 2008
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  2. boypogi

    boypogi Man Beast

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    get a replacement unit
     
    boypogi, Jul 30, 2008
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  3. rlynn411

    rlynn411 Notebook Enthusiast

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    There are 3 most likely causes of your problem - LCD Display, FL Inverter or bad system board (video is integrated on board in most laptops). Have you tried connecting to an external monitor to see if issue duplicates there. If it does it would point to system board - if not, points to LCD or inverter.
     
    rlynn411, Jul 30, 2008
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