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    Acer6935G - DVD drive issue

    Discussion in 'Acer' started by lastat, Mar 14, 2009.

  1. lastat

    lastat Notebook Consultant

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    Hi ALL,

    Have you ever had any issues with DVD drive?
    I have Optiarc drive (not sure exactly which one but will update later) and problem is that the drive cannot read few DVD/CDs. I have already found 3 such discs : COD5, Fritz10 and one music CD. All discs are original without any scratches.
    I have also Acer Extensa and no issues - all discs are read.

    Lastat
     
    lastat, Mar 14, 2009
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  2. David

    David NBR Random Reviewer NBR Reviewer

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    It could be a hardware failure, but before coming to that conclusion, have you tried cleaning the optical drive? Dust can often build up on the lens of the drive which can cause this issue. A can of compressed air should do the trick.
     
    David, Mar 14, 2009
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  3. lastat

    lastat Notebook Consultant

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    I have not tried yet, but I do not think that it will help.
    In the past, I had aslo Aspire5024 and the problem was the same - the CD disc coud not be read.
    Now I have extensa5022 and Aspire6955 and extensa reads perfectly.
    Also I had HP9780ew and had no issues.
    I bought 6935 2 monts ago so optical drive must be clean.
     
    lastat, Mar 14, 2009
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  4. David

    David NBR Random Reviewer NBR Reviewer

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    Well, it still won't hurt to try :)

    Since your 6935 is only 2 months old, I would suggest contacting Acer for an optical drive replacement. Your warranty should cover the costs.
     
    David, Mar 14, 2009
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  5. lastat

    lastat Notebook Consultant

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    YES, I think is the best solution. I will give you update when the laptop comes back from Acer. Thx
     
    lastat, Mar 14, 2009
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  6. lastat

    lastat Notebook Consultant

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    Yesterday I received my laptop from Acer. DVD drive was repleaced, so no issue now. If anyone has similar problems,so send a laptop to the support
     
    lastat, Apr 1, 2009
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