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    Asked Acer about buying replacement fan, asked for $50 just to answer question

    Discussion in 'Acer' started by RobertDrake, Dec 22, 2009.

  1. RobertDrake

    RobertDrake Notebook Consultant

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    So I finally got around to asked Acer about the cost of a replacement fan for my Aspire 5100. In reply I was told I'd have to speak with a tech support representative and that would cost me $50. Couldn't even tell the the price of a part. No more Acer for me, thanks. :mad:
     
    RobertDrake, Dec 22, 2009
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  2. jaapk

    jaapk Notebook Enthusiast

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    Haha, I have a problem with my BD and asked Tech support. There answer: "Please install the original Vista soft that was installed when purchased first and then come back again." Funny, since I received the Win7 upgrade from them to begin with.
     
    jaapk, Dec 22, 2009
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  3. moral hazard

    moral hazard Notebook Nobel Laureate

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    Well then you also don't want a toshiba. Because they did exactly the same thing to me.

    I say you should just DIY.
     
    moral hazard, Dec 22, 2009
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  4. weinter

    weinter /dev/null

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    I doubt you can find DIY laptops at Acer Prices for me it is DIR.
     
    weinter, Dec 22, 2009
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  5. Sienna

    Sienna Notebook Guru

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    Looks like will have to start asking Acer all our questions before our 1-year warranty support period is up. Ask everything you always wanted to know about an Acer within the year. LOL :D :)
     
    Sienna, Dec 22, 2009
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  6. RobertDrake

    RobertDrake Notebook Consultant

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    My only question for them was "how do I purchase a replacement fan for my Aspire 5100". Their reply was basically give us $59 and we'll tell you, maybe.
     
    RobertDrake, Dec 22, 2009
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  7. Partizan

    Partizan Notebook Deity

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    Tough luck. Try going to a computer store and ask em there. And I mean a real computer store, not a multimedia supermarket with geeks that just know how to sell.
     
    Partizan, Dec 22, 2009
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  8. Simpler=Better

    Simpler=Better Notebook Consultant

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    Can you pull the fan and post dimensions? You might be able to hack a generic fan in place of the stock one.
     
    Simpler=Better, Dec 22, 2009
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  9. Sienna

    Sienna Notebook Guru

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    I know. It is not good. Sorry to hear your problem.

    I am making sure I research my next laptop thoroughly. Good job people can post their experiences on these forums. Thanks for the information on your experience with Acer.
     
    Sienna, Dec 22, 2009
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  10. techiediva

    techiediva Notebook Consultant

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    23.ABHV5.001 is the part number from the service guide. google shopping shows it around $20-$30. I am sure you can probably find it cheaper on ebay.
     
    techiediva, Dec 22, 2009
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  11. RobertDrake

    RobertDrake Notebook Consultant

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    Hey, it gets better. Decided to replay saying thanks for their help. This is their reply:

    "Dear x,

    Thank you for contacting Acer America. I would be happy to assist you with the issue related with the fan.

    Please contact a local store to purchase."
     
    RobertDrake, Dec 22, 2009
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  12. TehSuigi

    TehSuigi Notebook Virtuoso

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    I think they tried to push you towards their pay-for Ask Acer service.
    They should be providing free over-the-phone tech support if you're still under warranty.
     
    TehSuigi, Dec 22, 2009
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  13. moral hazard

    moral hazard Notebook Nobel Laureate

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    I meant fix it yourself :D
     
    moral hazard, Dec 22, 2009
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  14. RobertDrake

    RobertDrake Notebook Consultant

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    That, of course, was always the plan.
     
    RobertDrake, Dec 22, 2009
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  15. weinter

    weinter /dev/null

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    I became a good at computer repair after purchasing Acer Laptops
    Speak tons about their customer service...
     
    weinter, Dec 22, 2009
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