Aspire 1501, 1502

I'm wondering if anyone has much to say about the Spire 1501, 1502 laptops. I like the specs on them, compared to the other laptops I have been looking at. It has a bit weaker video then the Ferrari but has a better processor.

I'm also looking at getting my brother to buy one for me in the UK since it is a better system for a better price then I can get in Canada. I'm wondering how much of a pain it is to use the power supply in north america when the cable is made for UK power plugs. Does anyone know if the cord end for the wall outlet is similar to other laptops where the plug to go into the converter can be disconnected and changed since the power conver itself is capable of working from 110-240 ac 50-60 hz.

 

It is a 3 pronged clover leaf cable like the Dell and IBM's. The actual power supply is auto switching between 100-240 Volts.

I got mine a few weeks a go from a shop called Sintel(Sunrise Electronics) on Tottenham Court Road in London, they were cheaper than anyone on the net and they also sold the 3 year warranty.

 

At the beginning of June 2004 I bought an ACER Laptop. The ACER Aspire 1501 LC.

My laptop was not functioning on delivery. The DVD drive did not work at all. I reported this to the retailers help line and was advised to contact ACER under the terms of my guarantee. ACER help line told me that they would repair or replace the laptop within 72 hours of receipt.

So, the machine was returned to ACER and my troubles began. First although delivery of my parcel was confirmed by CityLink, ACER lost it for a week somewhere between Slough and Plymouth. Another week and many phone calls later I was promised a new laptop. Next day a parcel arrived containing my original laptop. It was missing a screw and sporting a sticker but otherwise unchanged! The DVD drive still did not work, there was no engineers report and I do not think a repair had been carried out at all. And it certainly wasn’t the promised replacement.

Off it went again. This time ACER managed not to lose the parcel but despite a strong letter from me and many calls it was another week before it was even looked at. Finally it was again returned but this time to the wrong address. Thankfully the recipients, several doors away, were at home when the delivery was made and knew the correct address for us otherwise I suppose we might never have seen the laptop again.

This time the laptop has been successfully repaired. However I would say to anyone buying a new laptop … finally I have the use of it 25 days after it was paid for. Do you really want this kind of trouble? I would advise you to avoid ACER laptops.

The agents who answer ACER helpline so try to be sympathetic and helpful but they are not backed up by decent technical or customer services. During this month I have been promised some nine or ten call backs which have never come. Been told I would get a replacement machine twice. I found customer services impossible to contact – even when the helpline agents tried to put me through. Very much the worst service I have come across in recent years.

I did receive a letter of apology from ACER but they ignored my request for re-imbursement of telephone costs, so basically they got away free and the laptop cost me a good deal more than the price tag.