Aspire 5739g speakers crackle

When I'm listening to music, my speakers tend to crackle every once in a while. Even with headphones, I get the same problem if not worse. I've searched around and it seems to be a driver issue but I've updated to the the latest Realtek HD Audio drivers and it still crackles. I'm just wondering if people with the same laptop have similar issues while listening to music or my laptop is faulty.

 

No u r not alone, I have the same issue and it pisses me of cause one of the biggest reason I bought this computer was cause Im gonna use several soundrelated softwares with it. I've seen that there others as well with this problem. I've emailed the place were I bought the laptop to put som pressure on'em..

 

This is probably caused by the Nvidia hdmi drivers. I have the 8930g and what I did was uninstall all the realtek and Nvidia drivers, then install the Nvidia drivers first and then the realtek drivers. Crackling was gone after that. Try it.

 

Don't install NVIDIA HD AUDIO. Simply untick that one, it will mess up your Realtek-driver.

 

I uninstalled all my nvidia and realtek drivers. Reinstalled The nVidia drivers again while making sure that the hdaudio was unticked. Then reinstalled the realtek drivers. And I still have the same problem.. Well, im happy that im not alone on this one!
I also bought this laptop for audio work with many different audio softwares.
Anyone that has been able to get rid of this crap?

 

This also happens with my 5920G.

It started some months ago, and sound crackles only when the laptop bugs out. I turn it off for some hours, and the problem is solved.

Annoying, I know...

 

I had an occasional crackle, but was able to stop it by ticking the Limited Output box in my Speaker properties.

 

Its the Nvidia-drivers that screws up the sound regardless if you untick "NVIDIA HD AUDIO" when installing the drivers!

I uninstalled both the realtek and the nvidia drivers and then re-installed only the realtek drivers. Now the screen looks awfull but the sound is perfect.

As soon as I re-install the Nvidia-drivers the sound gets f*ucked, even though I chose not to install the "NVIDIA HD AUDIO"-crap, only the drivers for the display.

Its very frustrating and atm im using my computer without the Nvidia-drivers and the screen hurts my eyes but I cant stand the cracles in the sound, it pisses me of. I would like to try with old drivers for this display if anyone know were I can find it. The display is Geforce GT 240M

 

lol guys i have the same prob computer in specs ill try ur tip splanspat

 

After installing Windows 7 Professional, I've stopped having this problem, so i consider it solved.

 

Hi guys! I think i have the same problem, but i have a question, why does it work fine if i watch a movie? why is it only if i listening music on a music player (winamp,media player) or on youtube?
btw i've uninstalled nvidia hd audio driver but it isnt fine still. Im going to try to uninstall the whole nvidia and realtek drivers but the website of nvidia isnt working right now. I hope it will solve the problem cuz its very annoying.
I have win 7 ultimate 32bit, u guys?

 

I also have this problem, bought the computer 1week ago.. I run Win7 64bit.. If I don't find a sollution to this, I have to deliver the computer to service, have anyone done that with positive results? This must be som sort of hardware problem og driver problem with this model.. Have anyone tried contaction Acer or found a sollution to this problem?

Tnx

 

I've also pressed the limited output button, and it doesn't help.. any tips ppl? :/

 

Try turning off Dolby Home Theater, fixed it for me.

 

Guys i bought my laptop 5 days ago and its making a LOT of crackle! what am i supposed to do now? Any solutions? nothing worked so far! no drivers or codecs seem to be able to fix this problem!

 

I'm having this same problem, laptop is only a couple weeks old and I may have to return it because it is extremely annoying. I've tried reinstalling/updating the realtek drivers and fooling around with the settings and not much has had an effect. I'm hoping it's not a hardware issue and it something that can be fixed cause I'm not really looking forward to having to send back another defective laptop, it's a real pain...

any help would be much appreciated

 

Install the newest nvidia driver, solves all the crackle issues...

 

I have the same problem, brand new 5739G. If anyone knows how to solve this issue please post it on here. Thanks. I have tried uninstalling the nvidia driver but windows keeps installing it back.

 

Guys I found out many others are having the same problem. I found this thread a few days ago: http://aaron-kelley.net/blog/2009/0...0-1721-headphone-static-background-noise-fix/. When I opened my laptop to check the innards, I found similar looking audio jacks but I was unable to reach them as they are on the far end of the laptop and inaccessible without taking the laptop apart. They seem to be in contact with the top of the laptop case. This may be the problem with our Acer laptops. Can anyone tell us how to open this laptop to attempt the same fix as with the Dell in that thread I just linked. I have a very strong feeling that this will solve the problem as I have tried numerous different driver versions, setting changes with no luck whatsoever.

 

Comments people? If anyone has any suggestions please post them here. Thank you.

 

Update to the latest realtek driver? 2.41?

 

This was just released 2 days ago, I did not test it yet, but thanks for the tip. I was not aware of this new version. Will come back with an update.

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Edit: okay just updated to driver ver. 2.41, same problem still exists.

I suspect it's a hardware issue, the jack is probably picking up sounds through some medium, I think if I open it and apply electrical tape as in the link I posted on the previous page, it will insulate the audio jacks from this interference. I doubt it is a driver issue.

Thanks weinter for your input

 

I forgot to mention, the audio crackling gets worse on battery. If that helps.

 

Right Click on the Speaker Icon on the system tray.
Go playback devices
Click on Custom
Check Limited output.
See if it helps.
My laptop used to have this issue as well but I have dismantled it countless time and it mysteriously disappeared.
There is a connector from the speaker to the mainboard jack reseating it might help.

 

I've already tried that limited output thing, and all it does is decrease the volume. It helps with the crackling but the sound becomes too quiet. I have tried open the laptop so that the audio jack is accessible by removing all the screws on the bottom, except for two screws under the battery. Do I have to remove those as well? Acer has no service manual that shows how to disassemble the laptop.
Thanks

 

My 5739G does not tackle MP3's or Spotify (online music streaming) gives me terrible unberable crackles... Like people have stated before.... DVDs etc works just fine. (youtube works almost acceptable.)

I reported the problem to local Acer-support (Scandinavia) who asked me to install the following update for the Realtek driver:
http://global-download.acer.com/GDF...3307&Step1=Notebook&Step2=Aspire&Step3=Aspire

Solution tried but made no difference whatsoever....

As I am only a medium skilled user I have tried the easy software fixes, but as this crap is under warranty and it will be Acer / suppliers problem if they can not fix it, then I am not going to mess much with other software drivers or opening the machine.... Of course it will be my problem too, as I am the one who has to re-install a lot of things if they can not fix this machine....

Next step will be contacting Acer phone support to arrange for a "repair" on the machine (which never worked). Very annoying this whole business.....

Please keep on posting your experiences and progress....

*** to be continued ***

 

Dear friend, i have the same problem with Acer 5739.
My laptop have only 2 week and it's most annoying.

I will write to Acer italy for report this!

I hope well.

bye

 

Hey guys, so i sent my 5739g for repair and got it 1 month later cause they changed the motherboard. It didnt help....i'm going crazy! I'm sending it back on monday Acer sucks! None of the remedies online help. When you play songs it makes "tsk tsk" noises. This is not a software problem (new drivers dont help) and limiting the output or taking off surround just makes ALL sound lower but your songs still crackle.

 

That is exactly why I did not send mine to Acer because I heard their support sucks and I really need the laptop for college. I suspect that it is a hardware issue ( check the previous pages I posted a link) . Someone brave enough should open his notebook and attempt the fix. I have a strong feeling that it will put an end to this annoying problem. Everything else in the laptop is working fine and I am grateful for that because I've had a terrible experience with a Dell a few years ago that drove me nuts ( GPU burned 3 times) but hopefully I won't encounter such issues with this machine. *knocks on wood*.

 

Well, it could be a similar problem, but i don't think it's the jacks. At least with my 5739G it works perfect on headphones, but crackles on speakers, especially if other hardware is running at that time (CD-rom, HDD running intensley)

 

This further affirm it is the jack.
You should see a 4Pin jack located on the mainboard connected to the L/R speaker that is the jack you should be concern with.

 

It definitely is a hardware problem. Perhaps it is a design problem or cheap parts. It is not the jack since that would affect mainly the headphones. Also I have a teamspeak program called ventrilo. When i speak through that my voice is heard with a lot of parasites and noise. So i guess the problem is not just with the sound output but a more systemic malfunction. Last but not least, if you wear earphones (that go in the ear) if you listen carefully you can hear a crackling noise that seems a lot like an HDD. Perhaps it is the whole line of the 5739 that is faulty like the AS38(which if you look on their website was almost recalled https://customercare.acer-euro.com/customercare/AcerUpdate.aspx?CID=US&LID=ENG&IType=JM31).
I want my money back.

 

hello, try to include an original CD in my 5739 and the problem does not occur
but if i listen to an mp3 file crackle is present.

For me isn't a hardware problem!

 

1.what do you mean include
2.the DVD drive has obviously a different data route than the hd
3.do you have the rest of the symptoms?
Like other people hearing noise when you talk on skype etc?

 

1. play an original cd in dvd driver.
3. no
with skype i have not problem.
bye

 

I sent my computer to Acer Norway and got it back a week later (i.e. they only had it for like 2-3 days). It seems to be working perfectly both for streaming and MP3s now.

The solution as described by Acer Norway:
"Updating the VideoBIOS rectified the problem with the sound. Updated VBIOS. Tested sound - OK. Also updated BIOS from v0.3306 to v0.3310."

 

I just bought a new Acer 5739g. The noise sounds like motorboating. It is not happening all the time, but when it does, oh man it is freaking annoying. I have also updated the drivers to no avail. I can not believe Acer would allow laptops to go on the market with this issue. There should have a fix for all the customers with this issue. If anyone finds a real solution to this issue, could you please post it here with all the instructions? Anyone else has contacted Acer for this issue?

Thank you.

 

LOL does massaging your toes fix your stomachache?...

 

my 5739G has crackle noise too.

the noise seems to follow my the hard disk usage.
the more you use the hard disk the more noise you get.
try to do a scan disk or defrag and you will hear alots of noise.

 

I've had the problem with cracles on spotify and Youtube for some months now, and have for shure tried "everything". Yesterday I changed the focus from the sound card to the graphic card. After updating the driver to this one, I consider the problem as solved on my Acer 5739g, Windows 7 Ultimate 64 bit:

195.62_notebook_winvista_win7_64bit_international_whql

I would give it a try.

Best wishes!

 

I remember I tried both 195.62 and 195.81(beta) and cannot solve the problem. Nvidia is going to release new driver this month.

 

my problem is solved!

1) disable powermizer from nvidia driver
2) uninstall nvidia high definition audio from device manager
3) replace the 320gb westerdigital hard disk to Fujisu Hard disk (or SSD), the noise is completely gone!

 

I bought this laptop recently and i noticed ,as all of you did , problems with the sound.In my case the crackle is not that much annoying (until now at least),but if i connect external speakers and turn their volume control high,i can hear a sound which resembles very much the sound of the HDD while it is working.In fact this sound (like boiling water) is fully synchronized with the HDD indicator over the keyboard.That makes me think that this is a hardware issue possibly something to do with grounding or bad positioning of some parts inside the laptop.Can anybody with experience confirm this?Has anybody opened the laptop to check connections as refered in previous posts?

 

1)How Do you disable powermizer?
2) I've tried that and it reinstalls by itself.

 

How exactly do you update this VBIOS? Can anyone comment on this plz.

Thank you all for your input let's keep this thread alive.

 

I still believe this is a hardware placement issue. There is something in there that is picking up a lot of static and extra signals, most likely the headphone jack itself IMO.

Hopefully, we will get a fix soon since I have updated all my drivers constantly to no avail. Other than the sound, the laptop has been very solid and I can play BF2 full settings no issues whatsoever. (Old game I know but it's still cool)

 

Use this tools:
http://forum.notebookreview.com/showthread.php?t=273276

but most of the noisy gone until I replaced the WD hard disk to Fujisu Hard disk or SSD

 

Now that you changed the HD have you tried reenabling Powermizer and

nvidia drivers?

I agree with this.Since there is a guarantee i consider sending the notebook
for service.Have you tried anything else?

 

Powermizer gernerate noisy for sure. Nvidia admited the problem already.
For more information, see this thread:
http://forums.nvidia.com/index.php?showtopic=157614

Hard disk noisy seems to be totally different issue.
To hear the static noisy, just do a scandisk and you will get huge amount a static noisy from the audio port.

 

Now how will this powermizer affect my graphics card. Will it keep running at full throttle all the time, or does it still clock down when I'm browsing the web? The weird thing is, there should be "Mobile Settings" in the Nvidia Control Panel but I have not found it. This Mobile settings should contain the Powermizer settings according to the Help File. I will try that switch sometime at the end of the week. I will replace the HD when the prices go down a little.

Most of what I'm hearing from the jack btw is due to the hard drive spinning. Just FYI.