Aspire 7535: Anyone know about the wrong CPU being put into the box?

I recently ordered an Aspire 7535-5020 with an Athlon 64 X2 cpu in it and when looking for more information about it I stumbled upon another forum where some people were talking about Windows 7 reporting that the cpu was actually a Turion. Anyone know anything about this?

Even looking at Acer's website it says this model has an Athlon 64 X2 Dual-Core in it. Would this be a Windows bug reporting the wrong thing, or the actual hardware is built using different components than what is marketed and sold?

I would like to hear others thoughts before I actually open the box when it gets here.

My ordered computer: Aspire 7535-5020
The forum thread where I found this information: Forum Thread

 

Hi klighter6, and welcome to the forums!
According to Acer's website, the 7535-5020 is supposed to have the Athlon 64 X2 QL-65 at 2.1 GHz in it.
I haven't heard of any other instances of the wrong CPU being put in the machine.
And in the unlikely case it does happen, you're only losing 100 MHz going from the Athlon QL-65 to the Turion RM-70. They're both the same architecture otherwise, and heck, the Turion might even save you some battery power and heat.

 

i`d say its not a bug in windows, its just the architecture of the 2 cpu`s are about the same so windows just though its a turion
also the turion has 2mb Level 2 cache and the Athlon 64 X2 only has 1mb Level 2 cache
so as long as it running at the same speed you wanted, dont worry about as you have a better cpu with a higher Level 2 cache

 

Not quite the Athlon has only 2 P-states while the Turion has 3.
Athlon has 1MB L2, Turion has 1MB L2 & Turion Ultra has 2MB L2

 

Exactly - that extra P-state might come in handy when on battery power, for instances when you don't need 100% power.

 

Thanks, everyone, for your replies. I feel a little bit better knowing that maybe I won't end up with a bum computer - even though it might be packaged as one thing and turn up to be another.

I plan on booting up some utilities to see what exactly is in the machine. Perhaps it is what it says, or maybe Windows just doesn't have a clue. Either way, it will bug me until I know for sure.

Actually, I'd be happy with either processor considering they both have virtualization built in. I was going to try running ubuntu and installing a Windows virtual machine using KVM. I've never tried it on a laptop, but we'll see how it goes. I love Linux, but for some things you still need Windows!

Thanks, will let everyone know how it goes.

 

CPU-Z should be the first utility you use to determine what you've got under the hood - it's designed specifically to tell you what CPU you've got.

 

may be the windows is falsly recognising the cpu???????

 

Okay, so I got my laptop in and low-and-behold the thing DOES have a Turion X2 Dual-Core (RM-70) in it. I looked in the BIOS, Windows Computer description, Device Manager, AND CPU-Z. They all say the same thing. Interesting. I've attached a screenshot of CPU-Z for everyone to see.

Again, I have an Acer Aspire 7535-5020 that is advertised, marketed, stickered with an "AMD Athlon 64 X2 processor, QL 65 (2.1 GHz)" and the ACTUAL processor that is in the box is an "AMD Turion X2 Dual-Core Mobile, RM-70 (2.0 GHz)".

But, I don't feel so bad after seeing everyone's posts here on the board - everyone says this is the better processor. Enjoy everyone!

 

I think it would be upstanding of you to contact Acer and Walmart, and let them know of the problem.
In any case, I hope you stick around, learn, and begin contributing back to the community when ready.
Enjoy your time on NBR!

 

RM-70 has better power savings.
Anyway try undervolting if you want to keep down the temps as well as save power.
100MHZ won't make any difference but the better power savings will.
If I were you I will gladly keep the RM-70 moreover it has a lower TDP means it is less likely to overheat than other notoriously hot AMD Processors

 

I wrote into Acer.

Computer box and advertising say this computer has AMD ATHLON 64 x2 processor QL 65 (2.1GHz). However, my... and apparently others computers have AMD Turion X2 Dual-Core Mobile, RM-70 (2.0 GHz) without any notice at all. Can someone please explain this Mistake to me, as I am not happy about this. Derek Meacham ACER customer

This is the replay I get.

Dear Derek Meacham,
Thank you for contacting Acer America. I’ll be happy to assist you.
As per our records your system is in warranty and is registered.
I understood your issue is regarding the processor.
Derek, please go through the user guide to know the specification of the system:
http://global-download.acer.com/GDF...7798&Step1=Notebook&Step2=Aspire&Step3=Aspire
Your service request ID is 1-5VE7BM.
For further clarifications please feel free to visit our web site http://support.acer.com/
Thank you for contacting Acer,
Have a great day!
Respectfully,
Acer America
Online Technical Support

So i wrote back.

I really did not like the replay i received. Is that the best a supposed "VALUED ACER CUSTOMER" gets??? I have pictures of the box the computer came in that says it has the Athlon 2.1, if you were trying to say that my computer can come with 4 different processors and i just got the unlucky one. Not good enough. The box says 1 processor, and the computer says another. I would like a better response this time, or I will be contacting some other media to see what they can get done for me. Derek Meacham supposed valued customer

Am i wrong? i feel like i was lied to!! I bought a computer for what it says it has on box, then i find out it doesn't have whats on the box. I feel like they needed to get rid of some CPUs so they said it had 1, and threw the junk in there to just get rid of them thinking no one will find out. And if they do we'll just tell them EXACTLY WHAT THEY TRIED TO TELL ME. basically that my laptop can com ewith a number of different CPuS. hOWEVER THE BOX SAYS A SPECIFIC CPU! Not a general rundown of possible CPUs. AM I WRONG??? I don't believe i am.

 

It is their mistake for the wrong processor but you should know RM Class of Processor is suppose to be higher end than the QL series.
You have better power savings 3 power state as oppose to 2 and the TDP of the RM is lower meaning more efficient and less heat.
Take a look here.
Considering the situation if I were you I will be happy to just keep it since 100MHZ will not even show any difference compared to better power savings.

Advantage of RM-70
-3 Power States (better power savings CPU can throttle to lower state when idle)
-Lower TDP 31 watt
Disadvantage
-100MHZ lower which will not make much difference in real world application although it looks better on paper

 

I have just purchased this same brand/model laptop and when i received it 4 days ago it too has come with the AMD Turion X2 2.00Ghz RM-70 instead of the advertised AMD Athlon 64 X2 2.1 Ghz QL-65.
I have no idea why the company has done this but i do believe the Turion series to be a "better" series processor but i still do not like the fact of it not having the processor installed that it states on the box and on the specs sheet and on the website from the store i bought it AND Acer's on website.
Very weird..

 

I have emailed Acer support about this just to see if they can give me a straight answer as i have seen more than a couple of posts on different forums about this same issue with others who purchased this laptop model.
Everything does run very well on this PC and i am very pleased with it so far.

 

Here was their responce:

Thank you for contacting Acer America. I’ll be happy to assist you with this issue

We have verified your system serial number and found that it is in warranty

During manufacturing when there is a shortage of components, they are substituted with equal or better parts.

In this case , the Turion processor in his unit is actually a better processor than the Athlon


For further clarifications please feel free to visit our web site http://support.acer.com/

Thank you for contacting, have a nice day

Respectfully,
Acer America
Online Technical Support

 

Now THAT is interesting.
I don't recall any shortage of AMD Athlon CPUs, does anyone here?

 

Probably this is how Acer keep their prices low because they sub parts when they are temporary out of stocks.