Aspire 7540 Blu-ray play not working-sound familiar

Bought notebook 3/20/11. I just tried to watch a blu-ray movie AND the blu-ray does not work. There is no application files for the blu-ray player on/in my notebook. I have completely restored my notebook 2 times since I bought it because of its "issues". One of which, was with Acer Customer Support that was suppose to fix my blu-ray player with no solution to my problem. I then was transfer to another "technical support person", who informed me that the problem could be fixed -I would be charged for this! WELL...shouldn't my brand new notebook that purchase not even a month ago, labeled and spec'd to have "Blu_ray Disc/Super-Multi DL combo drive" be on my Acer provided Restore Disc with appropriate Apps. Not to mention my 1 year warranty that has barily started. I am so frustrated.

 

Let's start with hardware- are you sure that it actually has a BR drive in your particular configuration?
What's the exact model number (what follows 7540)?
Check in the Device Manager what the name of the optical drive is and post it here.

Have you tried using Acer Arcade Deluxe to play BR disc?

When you insert the disc can you see its contents (via My Computer)?

 

I want to start off my reply by thanking you for your help that I so desperatly need. I want to appologize for my lack of knowledge when it comes to computers......I thought I was computer literate!
SKIP TO ?4: yes, it comes to a error box with the following message; A critical component of the player requires periodic updates. New movies may not play if the compontent is not updated now, Would you like to update now? I choose YES and the computer tries to do something or "think" but goes to a black screen and then comes back with same error page/box. This happens repeatedly if you keep choosing YES.
?5: yes, I tried simply "opening" the disc and ran it using Window Media Player and received an error that "Windows Media Player can no play the DVD. The disc was created in a manner the player does not support" I refer to the provided window help option and it refers to encoders.
?1: Don't understand. I think they (Acer CS) had me look for this last night and didn't have it. How do I find this out for you (OR ME)? They also had me search on c: for cyberlink and it couldn't find it. BUT tonight I found some cyberlink files.
?2 Aspire 7540-1493
?3: If I did this right; I show 2 devices, Guido the name of my computer and UBS receiver. I look in Guido and I do not see anything with the name/file OPTICAL DRIVE. According to Acer and all other information on my computer it states the following: Optical Drive: Blu-ray Disc/Super-Multi DL combo drive??????????

 

I believe in a previous post it was mentioned that you need WHQL certified video drivers for your machine to play back BD content. have you tried downloading the WHQL certified video drivers and seeing if that helps?

 

Sxooter is tight about the WHQL drivers- all drivers have to be signed however if you've never updated drivers and all drivers are as they came with a notebook that shouldn't be a problem.

Download and install Cyberlink PowerDVD- there is a free trial.
This app is capable of playing BR discs. If it works in PowerDVD and doesn't work with Acer Arcade Deluxe- we know it's just the player.

If it still doesn't- you should update sound drivers and graphics drivers- using the most recent non-betas drivers from respective manufacturers.

Also- are you sure that no firewall blocks Acer Arcade from connecting to whatever update server it tries to connect?