Aspire One: 5 times repaired, still not working :(

I have an Aspire One 6cell, and have had a terrible experience with it. Let me start by giving you what happened until now...

On January 12, I purchased an Aspire One here in Belgium. It's a model with a 6cell battery, QWERTY keyboard.
The next day when I'm charging it, the LED indicator, which was red, indicating that the system was still charging, all of a sudden, turned off. The laptop, was on on that moment was on and Windows noticed that the system went on battery power. However, I hadn't touched the cables or anything, it just stopped charging. After 15-30 minutes, it started charging again. It seemed something had to discharge or so before it went on.
I tested in another plug. Nothing. I removed the battery and tried switching it on: again nothing (which made me think it had nothing to do with the battery).
I called the shop and they said it had to return to Acer, which could take up to 4 weeks. I was a bit dissapointed by that, so I called Acer instead. They told that it was a known problem on the motherboard, they would come pickup the system and I would have it back a few days later.

So they came, about a week later, they returned it. On the warranty note, it said: no problem found, bios updated. I retested the system, after a day, it did it again. So I called Acer again. They would come again to pick up the machine.

Again, a week or so later, it returned, only to find that again, they didn't fix the problem. On top of that, the cover of the laptop was severly scratched. I called them again, they would fix it this time for sure.

Again, it came back. It worked fine for about 2 weeks... Then, the same problem came back: while charging, it stopped charging. I was completely stunned, so I went back to the store where I bought it. They would take care of it.

This week, I received it again. They replaced the motherboard, which hopefully fixed the problem (I haven't tested it very thorough though). However, again, the cover is damaged .

Acer must have the worst quality assurance in the world I guess. How else can you send out a system that I have over a period of 4 months, used for 2 weeks, completely damaged?

What do you think are my options? Isn't Acer obliged to give me a new system at this point? I have bought it 4 months ago, but used it for about 2 weeks. By now, it costs €100 less than in January.

Also, any idea what might be causing the problem?

Thanks in advance for reading!

 

It could also possibly be a problem with your adapter. I believe you should ask for a replacement system if the same thing happens again though.

 

I personally doubt that it is the adapter: when it happens, I remove the battery and plug it in, it doesn't get any power at all.

You think I should ask for a permanent replacement?

 

I know this sounds obvious... but what about the 110 vs. 220 voltage issues from where you are using it to where it is going. Are there any changes there?

 

I bought it here in Belgium (220V) and all the problems have been happening right here also. Haven't used it on other voltages yet.

 

I am in this forums about a year .... I join mostly because i got an ACER laptop.

By monitoring the forum life , all this months , I found out that ACER laptops are generally good.
And the called Services, as tech support , they are in a good level too.


In simple words , the company does not worth to get slammed so easily.

The Aspire One does not look to be a lemon ..

The modern laptops PSU supports both 110 & 220 .

I would suggest to test your laptop , so to confirm that the technical issue resolved for good , and as about the damaged cover , i wish to see a picture of that damage ...
Call it curiosity .

 

When a NEW laptop is sent back completely scratched, I dare to call that bad QA. No matter if this is a standalone case or not, this is not done. It happened twice, so there seems to be a consistent problem.

I am testing it now, but if it fails again, it will be demanding a new model. In the meantime, I have been getting more info on this. European law obliges after 3 repairs that the supplier has to replace the machine.

This was my first and will also be my last Acer.

 

Well I wish you good luck .

ACER in Greece , clearly indicates that about Aspire One , only repairs are accepted as support solution ... In no case they offer replacement .
And this policy comes from acer-euro.com .

So if you get one , its like to accept this policy too .

I am not selecting sides , I just present the facts .