Crystal eye HD not found in Vista and XP

Hi all,

My Acer Aspire 6935 has a buit-in webcam (064e a_117 in device manager) which is perfectly running according to the device manager (no yellow mark), but still can't be found by the Acer Crystal eye software in Vista. Same problem in msn or vlc.

I've installed a multiboot with xp and same problem in xp.

I've tried using the latest driver, but it's a generic windows driver, so it's the latest one.

I've tried using a specific driver, I've found one in the Asus website. It's a driver for the 64e a_117 according to the *.inf file, and now the webcam is recognized as USB 2.0 UVC HD webcam. But still not found in msn or vlc. And still fully working according to the device manager.

yesterday, i've opened the lcd cover to unplug and replug the device physically. But nothing special, it keeps saying that it's not found.

So my question is :
What can i try now to fix this webcam ?

Please help me.

I forgot to say that the webcam was really working two weeks ago, and windows restore didn't help.

 

I guess no one can help me ...

 

Does it show up using the acer crystaleye software, i'm pretty sure it doesn't work if the software isn't installed.

 

The software wasn't installed on my 8930.

 

I've installed it many times (in case a multi-install would run better than a single one ) but without success, the cam isn't found.

The driver from acer is in fact only this app and a generic driver.

 

I have 5930G ... and a Crystal Eye HD cam.
It came pre-installed with other Acer software and works fine (on Vista Home Premium that is).
So I see no reason why the camera wouldn't work, unless you have a different integrated camera, a bad cam ... or the drivers have to be different.
There are other possibilities to consider as well, but these are the ones that came to my mind as immediate.

 

I don't have an Acer One yet but in researching the camera quality, I have come across several people who have had the same problem as you and there seems to be a simple fix. Here is a quote from another forum that I copied and pasted:

"Just purchased an Acer...same webcam problem. On another forum somebody suggested removing all pictures from the Pictures folder and the webcam will work. Sure enough as soon as I moved all pics to my desktop the webcam light came on. Webcam is working well so far."

Also here is the link with others who tried the same: put the http... in front

forums.microsoft.com/technet/showpost.aspx?siteid=17&postid=2637759&sb=0&d=1&at=7&ft=11&tf=0&pageid=1[/url]

Good luck...Steve