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    Discovered 8920 Fingerprint Reader problem but...

    Discussion in 'Acer' started by AndrewM, Sep 19, 2008.

  1. AndrewM

    AndrewM Notebook Guru

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    Thought I'd repost this incase it was missed in the vista reinstall thread I made:

    I've found what's wrong with the fingerprint reader on the 8920/6920 after a vista reinstall, but I don't know how to change/fix it.

    Basically it's upside down -
    If you swipe fingers as normal, you have the issue of multiple swipes to login, cannot register fingers and constant misread/misswipe indicators.

    If you swipe your finger towards the screen (ie backwards) or push it up the reader towards the screen, it works perfectly. 3 swipes to register again and log in first time every time.

    I tested this over the last week and with the fiingernav test, and this shows the same - up goes scrolls down and down scrolls up.

    Short of completely dismantling the machine and turning the module around I can't see how to fix it.
     
    AndrewM, Sep 19, 2008
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  2. CQSTELUSH

    CQSTELUSH Notebook Consultant

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    Is it Vista x64?
     
    CQSTELUSH, Sep 19, 2008
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  3. AndrewM

    AndrewM Notebook Guru

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    yep, vista x64
     
    AndrewM, Sep 19, 2008
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  4. CQSTELUSH

    CQSTELUSH Notebook Consultant

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    It's the same problem that I have. The Acer Customer Support told me that we should disable the TPM before switching to x64. What did they ment... I don't really understand. The only way to have it working well is to get the ACER folder from C:\, from a 6920/8920 user that received his notebook with x64 already installed. Maybe the fingerprint patch is there or the software works better... I don't know.
     
    CQSTELUSH, Sep 19, 2008
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