Ethernet Card "Missing"

Hi I hope someone can shed some light on this. I am using my son's Acer Aspire 7003WSMi, AMD Sempron chip. Not modified in any way. It is about 9 months old.

I noticed the other day that the wired ethernet card can not be found by the system, when I go to manage. If I plug an ether net cable into it, a light shows on the back, indicating that the card has power. However I can not use the connection, as far as the computer is concerned it does not exist. There is no missing driver, as it can not be seen in the device manager.

We always use wifi, so even though when the engineer who installed the wifi had a problem with the ethernet, I did not give it any thought. I now realise that it has never worked since the machine was new.

Does anyone have experience of this problem, and even better a solution? Sending the laptop back to be looked at will be a grave inconvenience.

Help and suggestions will be very much appreciated.

Thanks

 

If the problem is a physical problem with the card itself then I am afraid you will have no choice but send it back to acer to be fixed as there is nothing we could do to help you sort it on your own.

 

Thank you very much for your reply, it is much appreciated.

Could I just take the offending card out and replace it with a new one, or are laptops much harder to deal with than desktops. A new card can't be that expensive, I'd rather do that than wait for god knows how long for it to get sorted by the supplier...

Is this realistic ?

Thanks again

 

don't try fixing it if its still under warranty mate.
but just out of interest. is plug and play switched on in services ?

the reason i ask is my son's PC had the same trouble not seeing a card.turns out plug and play would not run.

and one more thing try a scan for hardware changes.

best of luck mate

 

Hi there,

re: wired acer ethernet card

thanks to both of you for your thoughts. In particular Hoggie, you gave me that last gasp of hope. Although I had done everything suggested before, I thought I'd try it again. Sadly it made no difference, although I did discover what microsoft loopback is LoL.

I have spent so much time on this, searching the net, convinced that someone else in the world has had the same problem with an ACER ASPIRE 7003WSMi missing ethernet card not found. (I'm SEOing this post).

Be prepared to fall on the floor laughing, I really don't mind.

The LAN was switched off in the ACER POWER MANAGEMENT

I can now find the lost ACER ethernet card, and it talks to my network. Woopee, still can't connect to the internet for some reason, but that is not a hardware problem. Limited connectivity it says. All the lights are flashing, so I am a very happy chappy.

So people, if someone asks why they can't see their ethernet card on an acer machine, I suggest that is the first thing to check.

I will now go and bang my head against a wall

 

I always suspected that you had something somewhere turned off/disabled, but my mind never considers the acer software as I remove all of it (except launch manager) whenever I install windows to me the acer's empowering technology software is completely useless. I should have told you my suspicions; as had the card stopped working you should have seen no lights at all when you plugged in a cable.

Sometimes it is the simplest things that cause problems... oh well glad you sorted it out

 

The flashing light was the thing that kept my hopes alive.

I never consider the ACER empowering technology software either, I run a huge desk top for my work, which is web development, print and graphics. This damn Acer was my 8 year old's christmas present (hem ... though I do find it useful LoL).

Sadly it does not come with a windows installer CD, or you can be sure that I would have reformatted the thing months ago. I was a little taken a back by the lack of a CD, cheap skates. I have a legit copy of XPpro for my machine, but this one is XP media centre so I guess that the licence serial number that came with the ACER would not be valid if I Install XPpro.

Anyone know a way round this, it is very irritating?

 

im the same as evo, first thing i did was remove all the acer bloatware.but hand on heart i did think it was acer bloatware related.but in my naivety thought everybody removed the junk software acer puts on its laptops as they hog your memory.

oh well.nice one mate enjoy.