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    Extensa 5420 - Battery Not Detected

    Discussion in 'Acer' started by Chutsman, May 11, 2008.

  1. Chutsman

    Chutsman Notebook Evangelist

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    The tray icon for the battery shows a red X and when the user hovers over it, the pop-up says "Battery Not Detected". I've had them remove the battery and put it back in a couple times, but that didn't help. It did this once before but then it corrected itself. This Acer is 5 months old and was purchased in the USA, but now used in another country.

    Any ideas what the problem might be or what things I can get the user to try?

    Thanks.
     
    Chutsman, May 11, 2008
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  2. Chutsman

    Chutsman Notebook Evangelist

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    Any ideas on this at all?
     
    Chutsman, May 27, 2008
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  3. bigozone

    bigozone JellyRoll touring now

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    does the PC work on Battery power only???

    is the battery detection a WINDOWS only problem,, meaning it works but windows just can't monitor batttery status??

    if that is the case you may find Acer Empowering Technology Frameworks and Epower management programs are needed for the Battery's status to be detected by windows...

    i'm not at all familuar with your model,, but i have seen other BRANDS that require monitoring software from the manufacturer to be opperational inorder for windows to see and monitor the device

    later,
    bigO
     
    bigozone, May 27, 2008
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  4. Chutsman

    Chutsman Notebook Evangelist

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    Thanks for the suggestions ... it's going to take a while for me to get the owner to try them, as the laptop is in another country. But it is encouraging. Thanks.
     
    Chutsman, May 28, 2008
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