Extensa 5620 Blue Screen

I know that there has been some discussion on this topic already, but I haven't yet found the answer that I'm looking for. I just bought the Extensa 5620-6266 this May, so it's still under warranty. My first problem was a crappy keyboard - I had to ship it back to Acer already once for repair.

Problem #1 that continues to annoy me is the Blue Screen of Death appearing at seemingly random intervals. (IRQ error) Acer support still wants me to send the thing back to them, but they suggested I try rolling everything back using their eRecovery disk.

What I want to know before I go ahead and back up 100 gb worth of pictures, music, and data, is: What might be causing this error? It's been happening since nearly day 1 and is independent of any particular program that I'm using. Most often is right before, or right after, I close / open the lid on the laptop and it switches between hibernation state and operating.

 

it is often caused by drivers, OS updates, or hardware issues...
link1

link2

as the user in LINK1 was able to do, i resolved the issue on a COMPAQ notebook by flashing the BIOS with the latest version.

link2 should provide you with an idea of how common this error is, and that it is usually caused by a device trying to access an area of memory that is reserved for a different driver or application... (if i recall correctly)

rolling everything back may resolve the error because it would be undoing any and all OS and DRIVER updates you have done since purchasing the PC...

but do the data backups either way... unless you already have a back-up of that data that you don't wanna loose!

i personally would flash the BIOS first of all.... (if it were to run into problems, you were gonna have to send it back anyway)...

 

Thanks. I will look at flashing the bios first, although I think I should already have the latest version since the laptop is new.

Assume that it is a driver or memory access error like you mentioned. How do you go about finding out which one is the culprit? That BSOD doesn't give enough information, so unless you're quick enough to write down the memory address(es) that it is trying to access... all I can think of is to do a complete roll back and install updates only one at a time until it crashes again. That definitely does not seem like the most efficient option!

 

Update: current BIOS installed. BSOD continues.

 

What is the STOP Error Code shown..??
If you have minidumps enabled, can you upload that minidump..??

 

Next time it happens, I'll write down the code.
As for minidumps, it says "minidump" somewhere on the blue screen, so I assume they are on. Where do I find?

 

To check it minidumps are enabled.

1. Right-Click on My Computer.
2. Go into Advanced System Settings.
3. You will see the System Properties, Advanced Page - Click on Settings in Startup and Recovery
4. At the bottom - Write debugging information, see what is enabled in the drop-down box.

If it is Small Memory Dump (64KB), go to the Windows folder, you will see a folder by the name Minidumps, compress all into a zip file, and upload them.

 

It said "Kernel dumps" but in a search of my C:, I did find a minidump folder. So here are yesterday's. (If I zip all of them the attachment is too large for this forum )
Hopefully that will help. I changed the dump to "Small" so if it happens today then I will upload that as well.

 

I didn't get much time to look up and research the errors, (Guess I'll leave that to you for now ), so if you haven't gone after Acer yet, the Stop Error Code is 0x0000000A: IRQL_NOT_LESS_OR_EQUAL, mainly a driver fault - so update, reinstall all drivers, Run Memtest, and a few other memory diagnostics. (And are you running Vista?)
Also check out these links. Link; MSDN; Diag; MemTest86+
And search - ntkrpamp.exe 0xA; win32k.sys 0xA on Google to get some more answers....

 

Thanks, that looks like the right code.
I ended up backing up and reinstalling anyhow. So far, no BSOD. Am in the process of updating drivers so I will keep ya'll posted.