Extensa 5620z StandBy/Hibernate lid problem.

Hi,

I recently bought a Extensa 5620z and immediately upgraded
to WinXP pro (using the guide from post #8 on this thread..)
All the drivers are installed, and everything seems to be
working fine, except when I close then lid.

I've tried setting it to StandBy and Hibernate when I close it,
but neither of those work.

When set to StandBy, the screen goes blank when closed
(I think it's still on, green power light at the front is on,
fans are spinning), but when I open it again nothing happens,
and when I tap/press Power or any other key, still nothing.
The power button is still lit, but there's no display.
I have to hold the power button to shut down,
then switch back on.

Similar story with Hibernate, when I come to open it, it's still
showing the message box saying "Preparing to Hibernate..",
so I have to follow the same procedure as before... shutdown,
power up.

I also get the same problem if I set the Power button to
StandBy/Hibernate.

The power profile is set to Portable/Laptop. Hibernation
is enabled.

It's pretty annoying and I haven't been able to find a solution.
I've searched these forums, tried a reg fix, reverted to the
original Acer gfx drivers and updated the bios.

Now I'm out of options and looking for some help

 

How much memory do you have? If it is more the 1g then there is a patch from Micro$oft that will help.

 

Yeah, 2gb.

Do you have a link for the patch by any chance?

Thanks

 

http://support.microsoft.com/kb/909095

 

Thankyou

Although this doesn't sound like the problem I'm
having (I don't get any error msgs) I'll try it anyway.

Thanks for your help cf5000!

 

Glad my guide came in useful

Couple things it could be, but I know what it sounds like... Can you successfully shut down the machine at all, or have you just been trying to put it to sleep / hard crashing it? Perhaps it's just the dreaded Webcam driver issue that we're stuck with in XP. That would explain why it hangs, and why everyone else's 5620 doesn't have this problem. Make sure your webcam is disabled under Device Manager, reboot, then try putting it to sleep.

Let me know how it goes.

 

Hey guys, I'd secretly been watching this page for clues on how to proceed with my own laptop problem. I seem to be having the same black screen problem, and have read of many other Acer laptop users having it as well. Drivers, patches, software did not work. I recently asked around on www.fixya.com and got a response that it's faulty hardware (which I was already assuming) in the form of a bad power chip on the motherboard. I haven't yet verified it, but am very close to simply calling on my warranty. I'll give updates if anything happens.
Hope this helps.

 

I can shut down/restart yes. I'm fairly sure I followed your guide
and uninstalled the webcam drivers and disabled the webcam.

I will check again though, in case I have missed something.

Thanks

EDIT: webcam is disabled, no webcam drivers installed.
Still can't hibernate though, still get "Preparing to hibernate..."
when I reopen the lid. StandBy is the same too :/

Could it be a service I disabled (only a few), or me not having
installed that empower rubbish which lags and crashes.

 

Interesting. Let's try some diagnosis.

In Control Panel (make sure you have Classic View selected) open Administrative Tools, then choose Event Viewer. Select System from the left-hand column, then scroll through the right-hand one. Try and locate Warnings or problems logged at the times you've attempted to hibernate. If you don't find anything, try the Application listing.

I'm thinking it's something to do with a service or program not behaving and shutting down properly. The webcam driver did exactly this- and for all I know, its uninstall is defunct as well, so some remnant of that could still be haunting your system. Or it's caused by a disabled driver or service, which another component is expecting and waiting for. My gut feeling is that this is a software, not hardware issue. The tough part is trying to track down exactly what

Let me know if you spot anything suspicious you don't know how to respond to. If you spot nothing there, you can always do a 'blunderbus' sort of test:

1. Start-> Run-> MSConfig-> Startup
2. Choose Disable All, hit OK and reboot.
3. Try hibernating.

If it works, one of those options is the problem. You can also try the opposite and Enable All, to see if the lack of one of these is hindering things. If none of these solutions alters anything, it may be that one of the services you disabled (if we're talking about Start-> Run-> services.msc) is the problem. It does no harm to add them back and see if things resolve.

Let me know how it goes. Oh, and that empower software is completely unneeded. I really doubt it would change anything- for the better, anyway

 

Nothing interesting in either listing. Just information items and a warning
about the broadcom wired connection not being enabled. (I disabled it
because I'm using wireless)

No luck here either

I've re-enabled everything I could remember changing, but it's not helping
either.

I also disabled, rebooted, and enabled Hibernation, still no luck :/

 

I have same kind problem on my 5920G. I tried that microsoft fix but only fix that problem in going to hibbernate/standby. But when i try wake up it nothing happends. Maybe its result for wrong drivers?