Sent this to ACER today, lets see where it gets me!
Head Office (Sales and Marketing)
Acer UK Limited,
Acer House,
Heathrow Boulevard III
282 Bath Road
West Drayton,
Middlesex.
UB7 0DQ
2nd June 2010
RE Acer5739G
Dear Sir/Madam
I write to you in reference to the above Laptop that I received in November 2009. Since getting the acer5739g it has been in for repair twice with the same problem and now has once again began crashing anytime any media file is played on it, from mp3 files to streaming video on the internet This problem has occurred while using windows vista32, windows 7 32 and windows 7 64, the problem seems to get worse over time with just a few crashes occurring within the first 4 6 weeks and getting progressively worse as time goes on until it reaches a point where any media file causes the Laptop to crash and force a manual restart. Normally this level of crashing usually occurs within 3 months from the last repair. Having researched this problem on the internet I have found this is a far from common problem with this laptop, the shear number of forums and web sites reporting this exact same problem is quite worrying, even more so when I realised Acer refuse to acknowledge there is a problem with this model.
I would like to point out that in less than 8 months I have had the exact same problem 3 times, and It has been repaired the same way on 2 occasions, however I am not willing to simply sent this laptop back to you every few months until the warranty expires and I am forced to pay for the repairs out of my own pocket every few months or purchase another laptop, that to be frank I cannot afford. I am of the belief that this product is not fit for purpose as described in the Sale Of Goods Act 1977 I draw your attention to a exert from that act :
A consumer has the right to goods that are deemed to be of a satisfactory quality, fit for purpose and 'as described'. Satisfactory quality implies that the goods are free from any faults or manufacturing defects, safe, resilient and long-lasting, and have a satisfactory appearance and finish
Whether or not Acer chose to acknowledge there is a fault or manufacturing defect with my product is not my concern, clearly with the facts I have outlined above and the massive amount of similar problems from other customers I have found on the internet I feel I am able to prove that this product is not fit for purpose, as such I request to send the faulty unit back to you and be provided with a similar specification unit of equal value, I wish to stress I will NOT accept another Acer5739g model, if you do not comply with my request be assured I will take this matter up with trading standards, I would also suggest you review this matter in light of my comments and consider myself and other customers who are effected by this problem, I have purchased Acer computer components and several laptops from you over the years and I feel very let down that such a large company that claims to value their customers would let so many people down, parting with hundreds of pounds is not something a consumer does lightly and our basic rights should be respected, specifically the right to a durable reliable product that will at least last its warranty period, while I accept that sometimes things go wrong in these instances we would expect the provider to take appropriate action to ensure the customer gets a working product be that by means of effective repair or suitable replacement.
I hope I will not need to take any further action and that my request will be compiled with.
I look forward to hearing from you in due course
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