Help! Aspire 5739G Win7 Desktop Lock Up

Hello All,

I have a big issue with my Acer Aspire 5739G laptop that I recently purchased through Ebay. Actually, I bought it from Newegg dba Fred's Fresh Deals. (Newegg sells their returned items and cosmetically damaged goods under this name on Ebay). The laptop was advertised as a possible hard drive issue (it couldn't load windows and the error code looked like a boot sector virus, so I purchased it thinking a simple reformat will fix it).

Specs:

CPU Type Intel Core 2 Duo T6600 2.2G
Screen 15.6"
Memory Size 4GB DDR3
7200RPM Hard Disk 320GB
Optical Drive DVD Super Multi
Graphics Card NVIDIA GeForce GT 240M
Video Memory 1GB
Communication Modem, Gigabit LAN and WLAN
CPU Type Intel Core 2 Duo
CPU Speed T6600(2.20GHz)
CPU FSB 800MHz
CPU L2 Cache 2MB
Chipset
Chipset Intel PM45
Display
Screen Size 15.6"
Wide Screen Support Yes
Resolution 1366 x 768
LCD Features LED backlight & Acer CineCrystal Technology
Operating Systems
Operating System Windows 7



Anyways...

After I did a fresh reformat of the hard drive and a fresh install of Windows 7, the laptop freezes/locks up after 10-30mins on the desktop. I cannot move the mouse or anything, so I have to do a hard reboot. I don't understand how it is happening.

I updated the mobo's Phoenix driver to the latest one, and tried older VGA Nvidia drivers because I thought it might be a video card driver issue; It is still locking up. I went as far as to purchase a brand new laptop hard drive and the problem still arises. There is no BSOD. As noted earlier, the computer just simply freezes. I cleared CMOS....240M GT VGA is running factory settings....I tried leaving only 1 ram stick in the laptop. I never ran through a problem like this before.

I ran it on Safe Mode and the computer seems to be working fine as long as I do simple tasks or remain idle. I did the SFC /SCANNOW in safe mode and it locks up. I attached my event view file to this email. (I tried to install RivaTuner to underclock factory settings, but the program could not load). Any insights would be greatly appreciated.

BTW, I forgot to set the date and time, so you see that the year is off! >.<

My Event File is attached to this email for your review.

I'm getting these errors before the crash:

Level Date and Time Source Event ID Task Category
Critical 1/1/2009 1:00:11 AM Microsoft-Windows-Kernel-Power 41 (63) The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
Critical 5/5/2010 10:51:02 PM Microsoft-Windows-Kernel-Power 41 (63) The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
Critical 1/1/2009 1:47:38 AM Microsoft-Windows-Kernel-Power 41 (63) The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
Critical 1/1/2009 1:35:33 AM Microsoft-Windows-Kernel-Power 41 (63) The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
Critical 1/1/2009 1:09:00 AM Microsoft-Windows-Kernel-Power 41 (63) The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
Critical 1/1/2009 1:28:23 AM Microsoft-Windows-Kernel-Power 41 (63) The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
Critical 5/6/2010 7:10:54 AM Microsoft-Windows-Kernel-Power 41 (63) The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
Critical 5/5/2010 11:31:47 PM Microsoft-Windows-Kernel-Power 41 (63) The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
Critical 1/1/2009 1:31:14 AM Microsoft-Windows-Kernel-Power 41 (63) The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
Error 5/5/2010 11:31:58 PM Service Control Manager 7026 None "The following boot-start or system-start driver(s) failed to load:
discache
spldr
Wanarpv6"
Error 1/1/2009 1:33:22 AM Service Control Manager 7001 None "The Computer Browser service depends on the Server service which failed to start because of the following error:
The dependency service or group failed to start."
Error 1/1/2009 1:47:58 AM Microsoft-Windows-DistributedCOM 10005 None "DCOM got error ""1084"" attempting to start the service WSearch with arguments """" in order to run the server:
{9E175B6D-F52A-11D8-B9A5-505054503030}"
Error 1/1/2009 1:33:22 AM Service Control Manager 7001 None "The Computer Browser service depends on the Server service which failed to start because of the following error:
The dependency service or group failed to start."
Error 1/1/2009 1:33:21 AM Service Control Manager 7001 None "The HomeGroup Provider service depends on the Function Discovery Provider Host service which failed to start because of the following error:
The dependency service or group failed to start."
Error 1/1/2009 1:47:58 AM Microsoft-Windows-DistributedCOM 10005 None "DCOM got error ""1084"" attempting to start the service WSearch with arguments """" in order to run the server:
{7D096C5F-AC08-4F1F-BEB7-5C22C517CE39}"
Error 1/1/2009 1:48:01 AM Service Control Manager 7001 None "The Computer Browser service depends on the Server service which failed to start because of the following error:
The dependency service or group failed to start."
Error 1/1/2009 1:31:40 AM Service Control Manager 7001 None "The Computer Browser service depends on the Server service which failed to start because of the following error:
The dependency service or group failed to start."
Error 1/1/2009 1:35:46 AM EventLog 6008 None The previous system shutdown at 1:34:44 AM on ‎1/‎1/‎2009 was unexpected.
Error 1/1/2009 1:48:01 AM Service Control Manager 7001 None "The Computer Browser service depends on the Server service which failed to start because of the following error:
The dependency service or group failed to start."
Error 1/1/2009 1:33:20 AM Service Control Manager 7001 None "The Computer Browser service depends on the Server service which failed to start because of the following error:
The dependency service or group failed to start."
Error 5/5/2010 11:32:03 PM Microsoft-Windows-DistributedCOM 10005 None "DCOM got error ""1084"" attempting to start the service ShellHWDetection with arguments """" in order to run the server:
{DD522ACC-F821-461A-A407-50B198B896DC}"
Error 1/1/2009 1:48:00 AM Service Control Manager 7001 None "The HomeGroup Provider service depends on the Function Discovery Provider Host service which failed to start because of the following error:
The dependency service or group failed to start."
Error 1/1/2009 1:34:35 AM Service Control Manager 7001 None "The HomeGroup Provider service depends on the Function Discovery Provider Host service which failed to start because of the following error:
The dependency service or group failed to start."
Error 1/1/2009 1:09:20 AM Microsoft-Windows-DistributedCOM 10005 None "DCOM got error ""1084"" attempting to start the service EventSystem with arguments """" in order to run the server:
{1BE1F766-5536-11D1-B726-00C04FB926AF}"
Error 1/1/2009 1:09:14 AM Microsoft-Windows-DistributedCOM 10005 None "DCOM got error ""1084"" attempting to start the service ShellHWDetection with arguments """" in order to run the server:
{DD522ACC-F821-461A-A407-50B198B896DC}"
Error 1/1/2009 1:34:35 AM Service Control Manager 7001 None "The Computer Browser service depends on the Server service which failed to start because of the following error:

 

I suppose you cant give it back to them and swap it for an easier fix ? Dont understant why NewEgg wouldnt return warranty failures ot Acer but hey.

Download the iso of memtest86+ and burn the boot disk. Run it with both sticks in.

Download and install SIW to monitor motherboard voltages and temperature trends

Download and run prime95 to stress the processor

Download and run 3Dmark06 to stress the graphics and watch volts and temperatures in SIW every so often as these tests run


A defective processor or chipset is also possible but rule out the easy stuff first. A failed motherboard is not goingto be an economic repair

 

Hey there,

Memtest passed with both RAM hooked up.

3DMark03 and 3DMark06 freezes at the first test. Any conclusions? (I have the latest DirectX installed)

Prime95 Stress Test freezes after a few minutes as well...


Here is another log of the events before freezing..

Level Date and Time Source Event ID Task Category
Information 5/6/2010 9:24:46 PM Service Control Manager 7036 None The Windows Defender service entered the running state.
Information 5/6/2010 9:22:59 PM Service Control Manager 7036 None The Network List Service service entered the running state.
Information 5/6/2010 9:22:59 PM Service Control Manager 7036 None The Network Connections service entered the running state.
Error 5/6/2010 9:22:59 PM Microsoft-Windows-DistributedCOM 10005 None "DCOM got error ""1084"" attempting to start the service WSearch with arguments """" in order to run the server:
{9E175B6D-F52A-11D8-B9A5-505054503030}"
Error 5/6/2010 9:22:59 PM Microsoft-Windows-DistributedCOM 10005 None "DCOM got error ""1084"" attempting to start the service WSearch with arguments """" in order to run the server:
{7D096C5F-AC08-4F1F-BEB7-5C22C517CE39}"
Error 5/6/2010 9:22:58 PM Microsoft-Windows-DistributedCOM 10005 None "DCOM got error ""1084"" attempting to start the service EventSystem with arguments """" in order to run the server:
{1BE1F766-5536-11D1-B726-00C04FB926AF}"
Error 5/6/2010 9:22:52 PM Microsoft-Windows-DistributedCOM 10005 None "DCOM got error ""1084"" attempting to start the service ShellHWDetection with arguments """" in order to run the server:
{DD522ACC-F821-461A-A407-50B198B896DC}"
Error 5/6/2010 9:22:46 PM Service Control Manager 7026 None "The following boot-start or system-start driver(s) failed to load:
discache
spldr
Wanarpv6"
Information 5/6/2010 9:22:46 PM Service Control Manager 7036 None The Windows Management Instrumentation service entered the running state.
Information 5/6/2010 9:22:45 PM Service Control Manager 7036 None The Network Location Awareness service entered the running state.
Information 5/6/2010 9:22:45 PM Service Control Manager 7036 None The Cryptographic Services service entered the running state.
Information 5/6/2010 9:22:45 PM Service Control Manager 7036 None The Workstation service entered the running state.
Information 5/6/2010 9:22:44 PM Service Control Manager 7036 None The Windows Firewall service entered the running state.
Information 5/6/2010 9:22:44 PM Service Control Manager 7036 None The Base Filtering Engine service entered the running state.
Information 5/6/2010 9:22:44 PM Microsoft-Windows-Winlogon 7001 (1101) User Logon Notification for Customer Experience Improvement Program
Information 5/6/2010 9:22:43 PM Microsoft-Windows-WLAN-AutoConfig 4000 None "WLAN AutoConfig service has successfully started.

/sigh...

I cannot return this laptop because they also advertised No Returns b/c it is a second hand item. >.<

 

Temperatures etc before the freeze ?

 

Hey BruBoo,

Mid to High 70's Celsius during stress tests. I cannot find the voltage settings in SIW. >.<

Anyways, I uninstalled Win7 and tried Vista..and I had the same frequent crashes. Then, I reformatted the hard drive and installed Windows XP a few days ago and 3DMark successfully completed (no artifacts either) and I was able to run Prime95 for a few hours of the blended stress test. I still get crashes, but it is very random. (like after a few hours). It is a lot better than crashing after a few minutes in Win7 or Vista.

WD Diagnostic test and Memtest still passes, so I am still puzzle to what is making my computer lock up. Driver maybe?

 

Hmm . . Possibly a driver issue . . Assumed you had all the up to date ones though.

Sounds like the right time to put it back on ebay. . .

 

Yeah, it still crashes on the newest nvidia driver. Device Manager doesn't show any hardware conflicts that are installed. The only type of event errors I get now are DCOM. Even that, I tried to fix, but the DCOM errors still show up. My only guess is the video card or the video card driver b/c the laptop would lock up after 10-15mins in Vista/Win7, but I won't freeze in XP until after a few hours. Argh. Thanks for trying to help though.