Help! Laptop screen frozen.

AS7745. I opened the laptop and pushed the power button and tried to open explorer. The screen lit up with explorer but it was faint. I noticed there was no wireless connection and clicked on the wireless icon and the menu showed "limited connection". I disconnected and tried to reconnect and a windows diagnostics popped up so I clicked on diagnose, and it froze. Can anyone advise me how to proceed?

 

By the sound of it that could be any number of things. It could be a virus (guessing/brainstorming), corrupted wireless driver, bad power settings if running off of a battery or even your wireless card has become defective. You may want to check some of those things first and see what happens. I'd try starting with a full virus scan, disabling unnecessary power saving settings and updating the wireless card driver.

 

I would like to do that but it's still frozen. Nothing works. I can't even turn it off.

It was running on battery and I noticed the battery was getting low so I plugged it in just before this happened.

 

You might try hard powering it off. To do this you can either hold the power button down for about 10 seconds or unplug it and remove the battery.

 

I held the shutdown button down for a while and it shut down. I have it started in safe mode.

Is it possible to restart it in safe mode?

 

Sure. Are you asking how to get into safe mode or if you can restart from within safe mode?

 

I shut it down. Got to hit the sack, but if anyone can advise me how to proceed to get back to normal it would be much appreciated. Thanks for your help slayer366.

Oh, your back. I was in safe mode with the windows start up screen active, so I assume if I log in it would start windows in safe mode.

 

No prob. I might poke in again tomorrow to see how things go for you.

That would be correct. You should also have an option to boot into safe mode with network support, too so you can maybe try to connect with it in safe mode.

 

Hi again; I shut it down in safe mode. and then restarted it, and I am back on line, so I guess I'm back in normal mode. It says I have a 160meg update to download. I guess I'll let that in and hopefully all is well.

 

Yeah. Do the updates and see if it doesn't help any.

Is this the first time it has done this to you?

 

Yes. This is the first time I have ever seen a freeze up. My old PC has never crashed or frozen.

 

How long have you had this machine?

 

I'll scan for viruses and hit the hay. Thanks again. I've had it for 5 days.

I have it running again and no problems since.

 

Sure. I had my notebook freeze on me a few weeks ago related to my wireless. I hard powered off and back on, updated my drivers and ran Windows updates and haven't had a problem since. Could be a fluke for all we know. Crazier things have happened.

Oh, well. Anyway, glad I could be of service. Catch ya l8r.