Help Me Pls

hey i'm curently a student in poly using the aspire 4937g i think
the thing is during course work teacher told us to download vmware
once i tried to run it i got the BSoD.
the code was Stop: 0x000000D1 (0x8d885000, 0x00000002, 0x00000000,0x8edb9cf1)
i didnt know acer doesnt provide recovery discs so i dint make one..
can someone tell me what to do cus i dont wanna lose all my course work n info by sending to acer.

 

Are you suggesting that your laptop will no longer boot? I see no reason at this stage to be considering a return to Acer as a BSOD of this nature (DRIVER_IRQL_NOT_LESS_OR_EQUAL) may well have nothing to do with the laptop, and may not be too serious.
If this error happens everytime you try to boot then try bringing it up in safe mode to see if you can diagnose and correct the fault from the error logs.
If you can get the notebook to boot then you can use any one of a multitude of backup tools. If it will not boot, even in safe mode and you have to send it for repair you might need to think about taking the HDD out to 'slave' your data off before putting it back in prior to return.
Acer recovery discs may well not be your solution at this stage as you could end up restoring you HDD to factory state and losing all your data.
If you are going to use your laptop for important data you need to think about how to avoid data loss and be pro-active about it.

 

This is some general advice, I do not know if Acer has hidden partitions and recovery strategies built in their laptops.

I take it you are no longer able to boot into your OS.
If recovering your data is your primary goal, I'd suggest you to download a linux live distribution (it's an iso image you have to burn to cd) and use it to boot from CD. You will run the Linux OS from CD and you will be able to see the content of your hard disk. Using a USB stick or external drive, you can recover all the data that is there.

Reinstalling or repairing your damaged OS without disk is another matter, but once you saved all your data you might ask someone else who made the recovery disk to lend them to you, and use them to start from scratch.

 

sounds like the version of vmware you were installing was not compatible with your system. Make sure the software is supported by your OS.

 

erm now it boots but everytime i try to run the virtual machine it shows the bsod and sending it to acer for servicing is highly undesireably as i still need the laptop for school

 

the vmware i downloaded was the same version the rest of my class used only i had the problem

 

Hi, then the version you've got of virtual machine may not be suitable for your laptop. There is a comunity here http://communities.vmware.com/community/vmtn/desktop/workstation
Chris

 

i doubt its that cus this is a like a school recommended laptop so i have several classmates with the same laptop and they all work cept mine

 

Now that you are up and booted again get a backup copy of the critical data as soon as you can. Then think about fault finding. I would suggest you get a copy of "ultimate boot CD" which you can download from the internet for free and burn the ISO to a CD. This has lots of useful tools allowing you to do some basic hardware checks. You could check your memory for faults and also check the HDD. Problems with either can cause VMWare issues.
Then you should ensure your laptop has the same updates as a working colleagues and that you have not installed anything they have not, as it could be a software or patch compatibility issue.
Following this try copying a working VM from a colleague as yours may be corrupt.

 

Something else comes to mind, limit any additional hardware you might have. For example do you have a 3g card or similar installed?
I am assuming that running the VM up causes the BSOD, is this correct?

 

how do i check the hdd and memory??
the VM was taken frm a classmate n hers works fine

 

yup when i turn on vm bsod appears since i bought this i havent gotten any additional hardware

 

To try and get a bit more info on the BSOD, could you upload the minidump file. This should be located at C:>Windows>Minidump>*******.dmp

If you upload it I'll take a look at it and see if there's any more info.

It could be that there may be a process that runs at the same time as VMWare thats causing a conflict. If I can find the file or driver causing the BSOD, there may be a fix round the corner so to speak.

 

erm theres like 10 of em which do i upload?

 

Upload the all, I'll take a look at them all for you, may take a little while, but I'll be more than happy to help.

 

memory tests tools are provided on the ultimate boot CD. You need to download the image http://www.ultimatebootcd.com and burn it to a CD. You then ehsure your bios allows boot from CD before HDD and reboot the machine from the CD.
This provides a menu of many tools from which you can select memory tests.
HDD checking is possible from my computer, right click on the HDD select properties then the tools tab, error checking. Both types of test can take a while.

 

for some reason i cant
they say theres an error and thats its invaild or smt

the dump files that is

 

erm sorry i dont quite under stand...so i download ultimatebootcd burn the iso to a cd??where the iso from??and wads HDD???sorrry im not good with tech.oh and mine is vista does it still work?

 

If you copy all of the files, then paste them into another folder, then upload them. The files are protected whilst in the minidump folder.

 

i copied it out to my desktop by right click copy n paste but it still says invalid file

 

hold on a tic lads, shouldn't we first get all Chris92's work backed-up.
Chris do you have a D partition on your hard drive ?
does the BSOD happen when you start VM or it just happens when the laptop runs ?

you could try and save your work and then do a fresh install or factory restore.
ALT+F10. then burn the recovery DVD's.
on my other acer7110 i used alt+f10 when windows was running and used the eRecovery from within windows.
its just the thought of you loosing your work that worries me.

Phil

 

yea i do but i tried the alt + f 10 thing twice first time had another bsod 2nd time just booted my comp to no effect. and searched thru my comp i dun have a erecovery

 

Regarding the ultimatebootcd an ISO is a CD image on disc allowing a CD to be cut using CD burner tools. The website highlights some mirrors that you can download the image from in different forms. Once you have the ISO it can be burnt to a bootable CD using tools such as nero or similar. The CD created from the ISO should then be used to boot from. It will boot to its own version of DOS so the fact that you are VISTA is irrelevant. However since you are in VISTA you might be able to run a memory diagnoistic simply by invoking it from Control Panel, Administrative tools, Memory Diagnostic tool. This is easier than going through the ultimatebootcd route if you want to do a relatively quick check.

 

yea i did that they said no errors or something

 

What is saying it is invalid????

 

i went to manage attachments than i browsed to my dessktop to select the .dmp file and click upload they jus wrote there error invalid file

 

Have you backed up your important data yet? As i mentioned earlier and Hoggie as well, you should do this while the system is available before trying to figure the problem out, you might not get the chance later...

 

yea everythings backed up

 

as I mentioned previously, I'm still holding onto the issue being the version of your software vs. the OS.

Just my .02 cents

 

hahas yea i checked im using the correct one

 

It won't let you upload them here, what you will need to do is either zip them, then upload them here.

Or, probably an easier way, zip them all together into one archive (highlight all of the files, then right click on them, then click send to, then select compressed (zipped) folder. Go to somewhere like www.mediafire.com, upload the folder there, then put the link here.

 

k done http://www.mediafire.com/?sharekey=06785784145365d3391d7d881749d3a7e04e75f6e8ebb871

 

Give me a little while, and i'll get back to you.

 

ok thx very much

 

yo erm its like 12 am here n i like got sch in 8 hrs so gonna catch some shut eye..will check in 6 hrs hopefully get some answers thx for all your help so far

 

I've found the causes of the BSOD's, but need to do some research on fixes.

A few of the BSOD's you've had today and at earlier dates are probably caused by NETIO.SYS. If you go here and download this hotfix from microsoft:

http://support.microsoft.com/kb/950570/en-us

This may not fix the issues you are having, but it might, this was a fix for someone on the VMWare support forums.

I'll post more info when I can.

 

okay thx very much

 

I have had a quick look at some (not all) of the minidumps too, the type bangert has highlighted is a 0x7E. The 0xD1 originating this thread is attached to ntkrpamp.exe. So you appear to be seeing two different BSODs at least. In both cases drivers could be an issue but in the D1 case hardware faults are also a possible cause. There is an interesting discussion on identifying driver faults using verifier in this article http://www.techsupportforum.com/microsoft-support/windows-vista-support/339499-dodged-bullet-reinstall.html but it is fairly involved. If you are sure your system is software and patch identical to your colleague then this might be a red herring but I suspect a driver or software compatibility issue (NIC, soundcard, VGA, modem, CD burner, firewall, antivirus could all be problematic). Lets hope it is not a hardware fault or internal connection issue.
That said bangert may well come up with a better idea.
BTW, which version of VISTA is the host and what guest OS is the VM?

 

vista home premium? service pack 1 vm is msdos

 

What version of VMWare are you using?

Have you got the hotfix from microsoft, if so has it had any effect??

 

i cant get the download. they said something like wait for the new patch with the hotfix.
and can someone help my friend (same laptop) got a bsod 0x0000007e than now when he boots the light to indicate the laptop is switched on lights up but his lcd isblack no luminous black but like its not switched on kinda black can help both of us?

 

This is the hotfix:

http://www.mediafire.com/?znyznxyymmx

 

thx man will try it soon

 

tried the hot fix and ran vmware again i got the oxD1 bsod again

 

Hi, might be worth testing the memory with memtest here http://www.memtest.org/ Also, are you sure your laptop is the exact same specs as the ones that run vmware ok and has the same driver versions...
Chris

 

yupp checked all driver n version compatible with the vmware and wad do u download for the memtest?

 

Hi, this one http://www.memtest.org/download/2.11/memtest86+-2.11.exe.zip if you've a spare empty usb stck, or this one to create a bootable cd http://www.memtest.org/download/2.11/memtest86+-2.11.iso.zip To create a cd use this http://flarekit.blogspot.com/2008/08/burn-or-write-iso-image-to-cd-or-dvd.html method.

Or there is MS's own version here http://oca.microsoft.com/en/windiag.asp
Chris

 

isit possible to not do that?
cuus i dun have a thumb drive or an empty disc

 

click start, then type mem in the search box, then memory diagnostic tool should come up. Run this, it will shutdown your computer and run a memory test.

Once this is done post the results.

What version of VMWare are you trying, have you tried an earlier version to see if that causes any issues.

I can't find any more on the issue apart from people that have had this have reinstall windows.

A while ago I was using VMware ( i think), and everytime I plugged in a USB device I got a BSOD. I eventually had to go and use virtualbox (which is free). If the situation isn't resolved, can you use this.

 

im using 1.0.9 or 1.9.0 cant rmbb which way isit and cant check memory cus of some error