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    Help for Factory Restore

    Discussion in 'Acer' started by ellalan, May 1, 2009.

  1. ellalan

    ellalan Notebook Deity

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    Hi,
    I am trying to do a Factory Restore using empowering technology, everything was OK until the "Acer Launch" window appeared.
    Now it shows: Process 1/2
    :Install eRecovery solution
    : Please wait
    It has been showing that for a long time, I am unable to move that window or close it.There is another window appears behind it but I am unable to access to read what it is. Could someone please help me how to close this window or how to solve this problem. Thank you in anticipation.
     
    ellalan, May 1, 2009
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  2. ayarbee

    ayarbee Notebook Geek

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    I have never had to do this so I do not know the interface, so this is a complete guess and I apologise for guessing - but...
    Have you tried to move to the hidden window with 'alt tab' or 'ctrl tab' or similar?
    Are you recovering from CD/DVD? in which cas it might be prompting for the new disc?
    Are you recovering from the hard disc, in which case it could be prompting for a password, if you created one?
     
    ayarbee, May 2, 2009
    #2