Laptop Death? - ACER GEMSTONE 4920G (UK)

Hi, my laptop has just died. I purchased the product just under 1 year ago and it came with a 1 year warranty.

I have an ACER 4920g 2Ghz (T7300), 2Gb RAM, 256Mb Graphics, Vista Home Premium.

Fortunately I store very little on the laptop so this is not a data retrieval exercise!

I was sat surfing the net tonight, and pop!, the whole unit went dead. I was running it from the mains at the time and there were no performance symptoms that suggested it might be on its way out.

The battery pack has a green light on it which flashes when it is connected to the laptop now, but is solid when I unplug it from the laptop. the light used to be solid all the time. Is this flashing an error code?

When the power pack is plugged into the laptop, the blue power light on the laptop does not light up. pressing the power button does nothing, the fans do not kick into action, absolutely nothing.

The laptop has no signs of life whatsoever - at the time it went pop, it just powered down within 1 second, like a power failure. it did have a charge in it.

The fact that it had charge in it and it was connected to the mains is making me think there has been some kind of internal failure - a processor failing? or motherbaord failing? or the connection between the motherboard and the power button? can anyone help? does anyone know of any problems with this laptop model?

I have had the battery out, reconnected and tried a few other things, just unsure what to do apart from come on this forum and ask for help.

Here's hoping you can help, i'd like to send this under warranty to get fixed as I have never had a problem with this laptop before

Thanks - Haitch

PS - no RAM or hard drive upgrades performed. the laptop is as it was out of the box last september, and still in very good condition. I have installed open office, photoshop, firefox and a few other programs.

 

Did you overload the main socket? Or use the Sockt with other high power devices?
It it not right to overload the main with ALL electrical components.
It will cause power surge and excess current will flow and kill the laptop.

 

no, i did not overload the socket, my laptop was the only device plugged into it. i have never had any problems with this plug socket and when the laptop died, the fuse did not blow in the circuit braker

 

Anyway it is a hardware issue and has to be sent back to warranty for part replacement.

 

I had a similar issue with my 5920G (after 2 years of usage). The power adaptor was flashing as well like yours. I even tried different power adaptors but I had the same behaviour. I thought it was BIOS related but I tried anything I knew to deal with it. In the end it was a motherboard failure (that was all I know from the IT technician I sent it, it would have cost me more for a more detailed analysis of the problem). I would suggest you to send it to Acer as long as you can. It might be a small but it could be something major. Let us know what Acer did to fix it.