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    My recovery DVD's won't work on new HD

    Discussion in 'Acer' started by Dave_W, Apr 8, 2007.

  1. Dave_W

    Dave_W Newbie

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    I made the recovery DVD's for my 5610Z, but they don't work when I try to use them to install the factory software on my new hard drive. I get the following error mesage:
    "Restore Failed - reason 0xa000000e"

    I'm sure the DVD's are OK, as I was able to use them to reinstall the software on the original hard drive.

    There's a little something about this on one of Acer's sites... something like "the recovery disks MAY work on a replacement drive". and I guess they also may not. So... how do I get Windows Vista transferred to my new drive?
     
  2. vestige

    vestige Notebook Consultant

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    You could try and ask Acer for a Vista reinstallation disk, but I doubt they would give one, and if you do get one, just use the product key on the bottom of your laptop.
     
  3. Dave_W

    Dave_W Newbie

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    I've been researching this problem a bit and it looks like I'll have to use Norton Ghost or something like that, to transfer Vista from my old drive to the new one. I can't figure out why Acer's recovery disks won't work.

    Unfortunately, I don't have a copy of Ghost and hate to buy it just for this. Does anybody know of any freeware programs I might try? Thanks.
     
  4. LeDuc

    LeDuc Notebook Geek

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    It doesn't work because it uses a hidden partition that is on your first hd but not on the new. :)
     
  5. vestige

    vestige Notebook Consultant

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    I don't believe the Recovery DVD's are dependant on the recovery partition during recovery. I deleted my recovery partition a long time ago and I am still able to restore from the Recovery DVD without problems.
     
  6. LeDuc

    LeDuc Notebook Geek

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    Au temps pour moi.... :D
     
  7. Dave_W

    Dave_W Newbie

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    Found a trial version of Norton Ghost. I got it downloading now over my pokey dial-up connection. It works for only 15 days, but that's more than I need to just transfer Vista to my new drive.

    I think vestige is right that the DVD recovery disks aren't supposed to need the recovery partition on the HD, but for some reason they sure won't install the factory software on my new drive.
     
  8. mikekram

    mikekram Newbie

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    I got it to work by deleting all the partitions on my drive (I first loaded xp, loaded system commander 9, and used that to delete all the partitions.)

    Then while booting from the recovery cd, holding down alt-f10, the recovery dialog said it was partitioning the drive. (I didn't see this before, even if I partitioned the drive like it came from the factory.)

    Then the rest of the recovery worked.

    whine: why can Acer tell us this? (acer ferrari 5000)

    good luck
     
  9. PAN1982

    PAN1982 Newbie

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    Same here. It seems that when the pqservice partition is not on the drive, the recovery DVD won't work if the drive contains any partition (Restore Failed - reason 0xa000000e).

    However, everything went fine when I simply used gparted to delete everything (leaving only unpartitioned space) before putting the recovery DVD. The eRecovery tool first says that it is repartitioning the drive and then start the install successfully.

    I have not tried with non-windows partitions remaining (e.g. ext3). It might be enough to only delete the ntfs and/or fat32 partitions and to leave empty space before the other partitions...
     
  10. hoggie

    hoggie old boy

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    did you burn the bootable dvd or just the app's dvd ive burnt three dvd's for my aspire one for the apps(acer junk) one recovery and one bootable which also replaces the partion for D2D recovery.
    and now which is a bit of over kill i have a bootable external hard drive.
    which restores a full image of my hard drive software,MP3's,and all my drivers.
    the best £200 ive ever spent. :)
     
  11. doctorsrk

    doctorsrk Notebook Geek

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    Will you please give us a little tutorial how you did it ?
    Thanks in advance.
     
  12. nicoldri

    nicoldri Guest

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    Here's a guide how to overcome that 'No partition' problem:
    It's a bit brief, just use it when you know what you're doing.

    -Download Ubuntu Linux ISO image and burn it to a CD
    -Boot from then CD
    -When it's running, run Console from the menu at the top
    -Run parted, partition manipulation tool: sudo parted
    -Select device: select /dev/hda or select /dev/sda, depends.
    -Create a label: mklabel msdos
    -Create a partition: mkpart primary ntfs 0% 100%
    -Quit

    -Reboot and run the rescue DVD

    Good luck. Olda
     
  13. Telkwa

    Telkwa Notebook Consultant

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    I don't know what exactly is holding up the show with a new HDD. Damn Acer and all the rest of them with their little sneaky tricks. It's your laptop, and you paid for the copy of Windoze. Acer shouldn't make it so difficult if you want to put in a larger drive or replace a failing one.

    Anyway, I want to throw an idea or two into the pot.
    Download the latest copy of GParted LiveCD (GPLCD). Burn it as an .iso to a good-quality CD-R (not CD-RW) at a reasonable speed, 8X or slower for a modern PC, 4X or slower with an old PC. Boot from the disc you created. Go thru the prompts until you have the map. I attached a quick screenshot. Yours won't look like the shot, I just grabbed it from a folder. I'll call the graphic depiction the "map" and the text below the "list".
    If you just want to get your recovery discs loaded and don't want any other partitions for Linux or whatever, create one partition and format it as ntfs. It takes a little poking around to figure out how to do stuff in GParted but it's pretty easy once you've done it a few times. Sometimes you have to right-click on the entry in the list to do things, but generally you can just click on the map itself. You tell GPLCD what to do, then click on "Apply" to do it. It's important to realize that, because you want to "Apply" each task as you go, not let them stack up and run all at once.
    Once you've formatted it as NTFS, get out of GPLCD and try your recovery discs again.
    See if that works for you. Don't forget the Alt+F10 buttons when you're first starting up. Hey, speaking of which, I wonder about the BIOS settings? Go into BIOS and make sure it recognizes the new drive and identifies it correctly. Drive detection should be set to "Auto" if there is such a feature. My 5920 BIOS is pretty basic.
    You've got nothing to lose by trying that except some time and a CD. The GPLCD is a very handy tool to have around for other projects so what the hey.
    A guy I talked with in U.K. did something similar with his GPLCD disc and an Acer laptop. He'd installed Ubuntu Linux to the entire HDD and couldn't get the recovery discs to start. Using GPLCD, he wiped the drive clean, made a partition out of half the drive, formatted it to NTFS, then started the recovery discs. All the Acer stuff installed to the one partition, leaving the rest for reinstall of Ubuntu!
     

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  14. hoggie

    hoggie old boy

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    ok i had a hard drive that wasn't long for this earth so i went a got my new hard drive and installed it i set my my laptop to boot from external drive and connected my old hard drive with one of these.
    http://www.maplin.co.uk/Module.aspx?ModuleNo=48965&C=Maplin&U=SearchTop&T=2.5 hd to usb&doy=5m2
    it was then i purchased the external hard drive.
    i just made a bootable image on the new internal using nortan ghost
    its cheaper than the fifty quid acer want :(

    it worked so im happy
    EDIT: ive also seen this done with an MP3 Player samsung YP-P2 8GB
     
  15. hoggie

    hoggie old boy

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    i also copied the disks onto the external and that worked.
    one thing that was in my favour.
    it was XP Pro