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    Problems with Acer 6920 - Constant Freezing Problems

    Discussion in 'Acer' started by juee, Jul 14, 2008.

  1. juee

    juee Notebook Enthusiast

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    I just bought an Acer 6920 yesterday, but i've been having constant freezing problems. I use firefox and it freezes for 2-5 mins at a time then works again.

    There was another thread started on this topic but i have no idea what to do.
    i bought this laptop because apparently its a bang for the buck. and i have no idea how to fix this problem. Im not that smart when it comes to configuring a computer.

    someone please help!!!!!!
     
    juee, Jul 14, 2008
    #1
  2. ScifiMike12

    ScifiMike12 Drinking the good stuff

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    It's normally because of spyware, adware, and/or things you don't want.

    Usually when I get a new laptop, the first thing I do is perform a full reformat. That way I can get rid of everything on the hard drive and start all over. But make sure you download and make a copy of your notebook drivers. ;)
     
    ScifiMike12, Jul 14, 2008
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  3. bigozone

    bigozone JellyRoll touring now

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    and burn the recovery disks too that cannot be stressed enough...

    i know we see 3 or more people each week who didn't make thier quick restore disks.....
     
    bigozone, Jul 14, 2008
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  4. ScifiMike12

    ScifiMike12 Drinking the good stuff

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    Ah, good point.

    Though I never looked at that since 80% of companies put the same crap on those installation discs as well.

    But if that's the case, you can always refer to Acer. I'm sure they can help you out juee.
     
    ScifiMike12, Jul 14, 2008
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  5. juee

    juee Notebook Enthusiast

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    but its a brand new laptop.. i still have to reboot it?

    how do i use this recovery thing? ... sorry i have no idea how to fix computers.
     
    juee, Jul 14, 2008
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  6. jc55

    jc55 Notebook Consultant

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    Firefox has a huge security hole in it, I'd uninstall it and see if it solves your problem.

    James
     
    jc55, Jul 14, 2008
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  7. juee

    juee Notebook Enthusiast

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    is it firefox in general?
    i have firefox3 now .. do you think if i switch to 1 or 2 it'll work?
     
    juee, Jul 14, 2008
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  8. juee

    juee Notebook Enthusiast

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    yeah no the normal internet explorer freezes on me too.
     
    juee, Jul 14, 2008
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  9. jc55

    jc55 Notebook Consultant

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    It's suppose to affect 2 and 3, not sure if they've addressed the issues,
    don't know about 1. Bugs me that they made a major realease ie. 3.0
    with such a huge hole in it. I'll stick with IE7.

    James
     
    jc55, Jul 14, 2008
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  10. jc55

    jc55 Notebook Consultant

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    juee, do you run a firewall like Zonealarm and antivirus software ?

    I use the free version of zonealarm and AVG.

    If you have antivirus software let it do a comeplete virus scan.

    James
     
    jc55, Jul 14, 2008
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  11. juee

    juee Notebook Enthusiast

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    yeah i have AVG pro running on it..
    its doing a scan right now.
    the internet explorer just froze on me too.
    its like it has brain farts every now and then. stops running and then goes back to normal aftr 2-5 mins
     
    juee, Jul 14, 2008
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  12. Hblade

    Hblade Notebook Enthusiast

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    Have task manger on.
    Go to the process tab.
    Sort by CPU.
    Use browser again.
    See if browsers are really the ones slowing down the computer.
     
    Hblade, Jul 14, 2008
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  13. juee

    juee Notebook Enthusiast

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    nothing exceeds 10
    taskmgr.exe has the highest and that goes up to 8 sometimes.

    my brother suggested that it has something to do with the laptop running at 64 bit
     
    juee, Jul 14, 2008
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  14. jc55

    jc55 Notebook Consultant

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    Did your computer come with norton ? If so when you uninstalled it, did
    you stop it from running first ?

    James
     
    jc55, Jul 14, 2008
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  15. ATG

    ATG 2x4 Super Moderator

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    Did you noticed if the laptop freezes when you have opened a web page(s) that contain FLASH(videos, logos, animations, ads)?
     
    ATG, Jul 14, 2008
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  16. juee

    juee Notebook Enthusiast

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    it came with mcaffe but i switched to AVG. I did a full system scan and no virus.

    it freezes with everything.. when im on hotmail, facebook, google.. anything.

    Im looking for a 64bit firefox to download.
     
    juee, Jul 14, 2008
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  17. juee

    juee Notebook Enthusiast

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    Alright I got it to work properly now =)
    but does anyone know if freezing will happen to programs like photoshop. Sony Vegas, adobe after effects?
     
    juee, Jul 14, 2008
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  18. ATG

    ATG 2x4 Super Moderator

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    Well the fastest and the easiest way is to try them :) If you're running x64 OS, I think Sony Vegas doesn't run properly...
     
    ATG, Jul 14, 2008
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  19. juee

    juee Notebook Enthusiast

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    does anybody know how to get adobe flash player on the 64 bit?
     
    juee, Jul 15, 2008
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  20. jc55

    jc55 Notebook Consultant

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    jc55, Jul 15, 2008
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  21. juee

    juee Notebook Enthusiast

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    the 32 bit browser is the one that has constant freezing problems. so i dont know what to do about that.

    Thanks James for all your help, i really appreciate it.
     
    juee, Jul 15, 2008
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  22. hoggie

    hoggie old boy

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    sounds like you should do a repair or a fresh install.
    this is done by using alt+F10 at the acer splash screen when its all done you will need to burn the recovery disks.
    you will get a nag screen/popup select option 1 as this will give you a full copy of your OS.
    make sure D2D is switched on in the bios :D
    all the best,
    Phil :D
     
    hoggie, Jul 15, 2008
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  23. juee

    juee Notebook Enthusiast

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    but i got everything working fine except for the flash player.
    i downloaded the minefield for firefox and that solved my freezing problems

    its just annoying because if i use minefield, theres no flash player so when im on youtube i have to use Internet Explorer 7 to watch in flash
     
    juee, Jul 15, 2008
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  24. bigozone

    bigozone JellyRoll touring now

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    i guess you have to make a few compromises to run a 64bit OS for now....

    just be happy you have choices.... and in time i'm sure adobe will have a 64bit version of flash working w/ FF3
     
    bigozone, Jul 15, 2008
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  25. hoggie

    hoggie old boy

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    hoggie, Jul 15, 2008
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  26. juee

    juee Notebook Enthusiast

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    ok the freezing is coming back. and i don't know what to do.
    does anyone know the exact drivers i should download for the Acer 6920?
     
    juee, Jul 16, 2008
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  27. ATG

    ATG 2x4 Super Moderator

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    Check this thread, especially the last 2-3 pages.
     
    ATG, Jul 16, 2008
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  28. dreamineyez

    dreamineyez Newbie

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    I'm having the same exact problems with my Acer 6920. How did you get your notebook to stop freezing because Acer Tech support was clueless.
     
    dreamineyez, Jul 23, 2008
    #28